McDonald’s

Worst McDonald’s I’ve ever been to by far, never has milkshakes or ice cream past 10pm. Or they just don’t feel like making anything. rude and horrible service, and drive thru takes forever.

The drive through took 10 minutes with only one other car in front of me. When I got to the window to pick up my cold food, I asked the lady who barely spoke English why there was a hold up. Her response. She rolled her eyes at me… and tried charging me a dollar for a ranch cup. I’m sorry, but what a GOOD customer service specialist would do, is apologize for the wait, and offer the cup complimentary.

Would not honor a McDonald’s coupon. Manager name is karina, didn’t care at all said they don’t have to honor my coupon. This is why McDonald’s is going downhill. Customer service has got worse at McDonald’s

its a clean, safe, secure and good service average mc Donald’s, missing a museum and a gift store since it is right across the first mc Donald’s

This McD is inconsistent. I’ve been here many times and sometimes the service is good, and sometimes its dreadful.
Food is usually made well, has some consistency. Burgers warm to mildly hot, fries are usually consistently hot when ordered at night and daytime is inconsistently lukewarm to very warm. Chicken nuggets are either warm or brittle. Very seldomly its just right and hot, the way its supposed to be.
Drinks are served relatively decently… its just a matter if they filled it up and bothered to clean it up or make a mess of it when they spill it.
Breakfast is made well: from pancakes to Egg McMuffins.
Again, it’s the service that is inconsistent and usually not very friendly too.
The pros: lots of parking space!
Normally if I want decent McDonald’s, I’ll go to the restaurant on Oakton, over by Lee. Its recently consistent and good food & service too.
But don’t go to the one on Oakton & Northwest Hwy — they have lame service and bad attitudes in that restaurant.

Best burgers at any mcd’s. Believe it or not they are just better at this location. Maybe because they are right next to the original!

The services was horrible!!! The weather outside was below 0 it’s was actually –2 and when I approach the drive thru I was told there was no hot chocolate or hot beverages other than coffee!!! I asked the person taking my other if she would be able to make some and I was told NO. Worst service by far!!!

NO STARS!!! I realize that this is not a 5-​star restaurant; but I still expect common courtesy. This location has the rudest employees working the drive-​thru that I have ever encountered. There are three in particular (two guys and one lady). The next time, I’m going to ask for names and write to the corporate offices, because being slow on top of having nasty attitudes is unacceptable. Sure there are many locations, but this is most convenient and management needs to know.

I would give them zero stars! This McDonald’s is horrible! They can’t hear your ENGLISH spoken order. You can’t correct it after you’re shut down at the order screen. Incompetence run amok! I will NEVER patronize this McDonald’s again. The manager doesn’t care about customer service. Too bad its part of a huge conglomerate, because if it was a stand alone it would be out of business! But no, big money allows this incompetent staff a job they do horribly.

Since this is the McDonald’s location right across the street from the original McDonald’s that was opened by Ray Kroc, I’m surprised to see only one review here. I’m also surprised there wasn’t a place to check in for the «museum» that shows off where the first Micky D’s was… but I guess since there’s not much there, that’s why.
First, let’s talk about the «museum» It’s set up as if to look into a McDonald’s in the 50’s, complete with 2 mannequins who appear to be working. They have an old school sign out front, some old school cars, and some neat stuff to see inside… but for a corporation like McDonald’s…they could have done a MUCH better job.
The restaurant across the street… your typical McDonald’s. I wasn’t really hungry, but I felt like I had to get an old school single cheeseburger and fries, just to say I’ve been there. The single cheeseburger took forever to be ready, it looked like crap, and didn’t taste much better. I’d give this one star except for the fact that they had some decent history and pictures of McDonald’s history.

Lilian is not really not polite… bad…give me the wrong order, miss the french fries, and give me the wrong salad dressing! i had to make a special trip to drive back to get my fries back!!!
why I liked to come to this McDonald, the food serve hot and fresh! and the manager, she is very polite!