Starbucks

Compared to other Starbucks, this location has minimal comfortable seating. Also, the last time I went in, I asked for a peppermint hot chocolate with one pump of marshmellow… the tall guy taking my order looked at me like I was stupid, and said «ummmmm no, that’s not something we have ever had and I’ve worked here since 2007» he then laughed and made me feel belittled. FIRST OFF! If you have worked here for all that time, you should know what kind of syrups you have. I have ordered marshmellow multiple times. Secondly, if you don’t have that syrup, apologize and ask kindly if there’s something else that he could get for me, don’t make me feel dumb. Get off your high horse. You work at a Starbucks…

This is one of a few locations I meet up with friends when visiting in town for the holidays or whatever random reason. It’s not a bad little Starbucks…
Pros:
— free WiFi
— delicious drinks
— several good spots to sit (table, soft chairs)
— not super tiny inside
— it’s Starbucks…
Cons:
— average service, sometimes slow
— not the biggest space there is
— really hard to turn left into traffic
— nothing spectacular;
— it’s Starbucks…
… but it’s just a regular ol’ Starbucks.

This starbucks store was decent i came here to return some mugs i had previously ordered at another starbucks location. it was kinda busy though but they work quick with check outs!

Love it here extremely cool and friendly. My drink was perfect both times, I placed an order through my app & it was there :) the batistas are awesome & a great place to study and get work done

I love this Starbucks always nice and clean

I got a iced caramel macchiato and asked for extra caramel. But there was just too much caramel and i didn’t enjoy my drink. Gave them a call and told them the next day I went back and they gave me a free coffee. Awesome service! This place has a drive through! clutch!!!

Usual starbucks, but this seems really busy since it is pretty close to the airport. Got myself a caramel ribbon frappachuino. That was good.

This is my usually «at home» Starbucks — I go to the ones by school and work more often, but I come here a few times a month at least — both in store and drive thru. Always a great experience — the staff are always wonderful and accommodating, especially the usual baristas I always see there, Mary and Jean. There can sometimes be a wait, but that is to be expected at any Starbucks.
For fellow students, It’s an alright place to study, can get a little noisy sometimes.
Love this SB location — mainly because the staff just rock.

Waited 15 min. in the drive thru. Mentioned my concern for drive thru service since this was my 3^rd time experiencing long wait times. The employee said «yeah, sorry, management is working on it.» Then, the black iced coffee I ordered was sweetened, which I realized as I was already blocks away, already running late to an appointment (not to mention I had no choice to leave the drive thru). Very disappointing.

Went into the store, didn’t use the drive-​in. Wonderful service! Prompt, friendly, efficient. A badly needed addition to Lee St in Des Plaines and I’m sure the neighborhood is appreciative, as well as anyone who makes this their stop before work.

I’ve been to this Starbucks before and I must say today’s visit did not go well at all. 1^st– I waited for about 15 minutes in the drive-​thru, 2^nd– I placed my order and I guess the guy forgot to turn off his microphone & I heard him say some disrespectful things over the speaker about someone inside the store. Then I finally get to the window and they had my order wrong. I DO NOT RECOMMEND THIS STORE TO ANYONE.

This place is awesome! They have the friendliest staff I’ve ever dealt with! Never had an issue with my beverage or service! Mary and Coco are always a pleasure to deal with. Nick and Jose make amazing drinks. This is what a Starbucks is suppose to look like. Friendly staff, great product and comfortable atmosphere.

This teenage staff needs a serious attitude adjustment. No customer service at all! You will not receive «service with a smile» here. Make the drive to the one in Rosemont! I have given this Starbucks so many chances to redeem themselves, but every time I go they mess up my order, or make me wait because they forgot about me, or make the drink wrong, or are too busy gossiping. UH!

As a former barista at a coffee shop, I would say that this is one of the worst Starbucks stores I have ever had the misfortune to visit. After they completely messed up my order last time, they gave me a gift card. When I attempted to use said gift card, the rather incompetent cashier said that it was «inactive». At this point, my baby was crying in the back seat, so I just handed back the drink, she kept the card, and I had to pull over and comfort the baby.
Another visit, my latte looked like drip coffee stirred with milk. No froth on top at all. When I called to voice my concerns, they left me a «free drink» card. When I used this «free drink» card, I requested a decaf latte (because I was breastfeeding)…they apparently ignored that request and gave me a full-​caf coffee… my baby did not sleep for 6 HOURS! Giving caffeinated beverages to those who shouldn’t be drinking them, and did not ask for them, is not only a heinous mistake, but extremely dangerous for pregnant and breastfeeding women.
I don’t know what this store needs to start addressing first — the incompetence of the baristas or that of the cashiers when it comes to customer service.
I feel that despite their many mistakes, I have given them several chances. However, after they seriously screwed up my order (and hurt my baby!) and treated me in an amateur fashion. I will no longer be frequenting this sub-​par establishment and I will certainly advise my mommy friends to do the same.

went through the pick window since its cold with freezing rain… i ordered 5 coffees and asked for milk to go and was told next time «you have to come inside» seriously? whats the drive through for???

I usually come here to kill time since I work nearby. I came through the drive through yesterday and ordered a grande very very hibiscus. I waited literally 10 min, with a 2 car wait in front of me. I was never greeted with «thank you for your patience. Sorry for the delay». At least some acknowledgment of the long wait would have been nice.
The tables are seen as dirty. Maybe the employees get so caught up as a barista that they forget to wipe down tables or even restock napkins. It’s a pretty tight fit inside so don’t plan on bringing a huge group. There’s one big table that could fit about 8 people and 5 small tables. There’s 4 cushioned chairs but they are all facing each other. So if you want to stare at a total stranger or possibly be seen as creepy than that’s the place to sit.
The coffee is gonna sell itself and people are always going to come in. But time management and efficiency lack at this Starbucks. Hopefully they will step up their game.

Been here 2 consectutive days and noticed the staff wasn’t paying attention to drinks that were already made. One time I went thru the drive through and after paying, was asked to wait a moment. It’s freezing here in IL but I kept my window open thinking it would be quick. I noticed a drink on the counter close to the drive thru window but no one there to pass it to me. A couple mins later someone finally came over to bring it to the window brrr. The next day I went inside to order. Tried to find a seat first so didn’t get to the counter until a min later. Noticed a drink sized like mine sitting by the drive thru counter… waited for the barista to make 2 more drinks before she brought that one over to the hand off counter. They didn’t take name or call out drink this time.

Great drive through option. Seating inside and washroom was clean. Service was friendly and order came quickly. The music was a tad loud. I was trying to have conversation with a friend and I felt like we were yelling over each other to converse. Most of the patrons had laptops and were sitting solo.

This is fairly small Starbucks, busy drive thru and store too. Baristas are pretty good here, know how to make drinks, friendly too. I have to knock off one star for overall appearance and lack of cleanliness. They need to improve on that to get 5 star.

I go to this Starbucks all the time to work and sip some tea or coffee. The staff is very nice and the drinks are well-​made. Everyone is always busy cleaning, stocking, etc. if it’s slow; and on the ball if it’s busy. I’ve been impressed by the overall work ethic here.
I’ve asked for suggestions and have never been steered wrong. There’s a man that works at this store who I would hire in a heartbeat if I ever needed a reliable, conscientious worker — he’s a bit older than the other staff (Scott, maybe?) and he’s extremely pleasant. If he isn’t the manager, he should be. Very professional – and friendly.
It can get crowded in there, but the staff keeps it stocked up and quite clean. The outdoor seating area is nice (I don’t use it myself, but it’s well done) and the overall atmosphere is comfortable – in my opinion it has a warmer feel than many other Starbucks locations. Great spot.