AT&T U-verse

Horrible experience. They bought Directv and are offering discounts on Directv bundles. We decided to switch for savings then found out that major networks are not included, at least on iPhone viewing. Installation was booked several weeks out then they shut off the UVerse TV right away leaving us without TV. We had a service person dispatched to the home to correct the problem but he was not successful. I believe that I was lied to several times over several days of problems. Decided to find a new provider.

Okay, I have had the service for 30 days. So far, the programming seems fine, but the internet is not as fast as they claim. Moreover, the customer service stinks! For instance, when you call with a complaint or any type of issue, you are always placed on hold, with a message stating the there is an unusually high call volume. This message seems to be standard protocol. In addition, I always get connected to some foreign person from another country having an American name. They are good at telling you what you want to hear, but never seem to solve anything.
Finally, it usually takes two to three different people before my issues are resolved. On the phone for an average of 30 minutes or so. In other words, I explain my problem to three different people before any results. What a bunch of grief!!!

We had ATT Uverse for 2 years we used their TV and Internet service. I must say I was impressed with their service. I thought the channel lineup was great and their internet speed was decent. Like others have mentioned I did have to contact them a few times due to picture issues and down Internet. When a tech had to come out they were very friendly and thorough.
My biggest issue was the pricing. We didn’t have anything fancy — their mid level TV programming and their default Internet. I had to call a couple times to keep the promotion rate I started with. uverse took a turn for me when I tried to get a promo again. The customer service rep said they had no deals on uverse but could get me Dish for a great a deal. After going back and forth the conversation ended with basically then you’re getting it for full price. This was shortly after their merger with Dish happened. When I went to cancel their service all together the very friendly rep basically told me ATT doesn’t make money on Uverse and that’s why they are pushing everyone to Dish. Long story short, I was happy with it when I had it. But not too disappointed it’s gone. Good luck if you want to get a promo deal going forward… Uverse is going to go Dish and if you don’t want Dish, you’ll be looking elsewhere.

I can’t even comment on how bad the service is. My review is based entirely on the customer service alone. I called to cancel an order I placed through Direct TV which is now partners with AT&T. After reading all the horrible reviews on Direct TV and AT&T on Consumer Affairs, Unilocal, and several stories from family and friends, I decided to cancel my order. In 5 minutes, my order was cancelled with Direct TV, who then transferred me to AT&T to cancel the U-​Verse part of my bundle. I pressed «2» to cancel my order, and literally spent 45 minutes on the phone and was transferred VERY RUDELY to a total of 4 people before I was told my order was cancelled. Glad I dodged that bullet. I am still feeling I better keep an eye on my checking account to make sure they don’t try to charge me for something because I felt like I was talking to VERY unprofessional customer service reps. Horrible! AT&T should just stick to being one of the most expensive cell phone providers out there and leave the Internet to the pros.

They have been consistently overbillng us by sneaking in services we didn’t order, charging us prices we didn’t agree to for YEARS! Have spent dozens of hours on the phone, each time with assurances that «Oops! Our bad. The problem will be addressed, refunds will be issued and new charges will be correct,» etc, and when we get the next bill — THE OVERCHARGES ARE STILL THERE!!! It’s enough to turn a sane person into a frothing, twitching, catatonic NUT!!!
I just saw on the FTC website that AT&T has paid record fines for illegally overbilling customers:
Plus, the internet service is slow and we’ve had to deal with a lot of «line» and «switching station» problems on their end — allegedly.
Obviously we’re changing services, but I still have to gird my loins to make calls to figure out how to get back the several hundered dollars we are still owed…

If Unilocal allowed it I would rate AT&T 0, ZERO stars. AT&T uverse is the worst company I’ve ever dealt with in my entire life. My TV, Internet and Phone go down at least 4 times every day, and then needs to be re-​booted. Everything has been down for days at a time on more than one occasion. Got stuck in a 2 year contract or I would have switched sooner. I have never received the speed advertised for my internet connection. Static on the phone line, volume on the tv varies. When I called to complain about the internet speed my bill went up $ 100.00 a month. When I call customer service I end up being transferred from person to person to person, once I was on the phone for 2.5 hours. I’ve had scheduled appointments with a tech. for repairs and they were a no show and no call more than once. I could go on and on and on… I’ve never been so frustrated in my life. The reliability is non-​existent, and their customer service is unbelievably bad. Those people have no idea what customer service means. DO NOT EVER GET AT&T UVERSE FOR ANY SERVICE!!! You will be very sorry if you do, I sure am!!! Can’t wait to switch… At this time I have now been waiting 7 days for a problem to be resolved. Received a call that supposedly they will be out to fix the issue next week.

A large telecom company like AT&T should be able to provide a high level of service and remedy problems fairly quickly. In my case, U-​verse has failed greatly in doing what they are supposed to do. In my 8 week experience AT&T has cancelled my service twice with no explanation or understanding of why. They have assured me multiple times that the situation will be fixed in the next few hours which also rings false. As I write this I am in the midst of my 5^th service-​less day with them as my internet and cable provider. Multiple phone calls have not helped and their complete lack of competency in understanding what is going on in their business is alarming. Simple task, turn the spigot that pumps internet into my apartment on and keep it on as long as I pay. Do that and I am a happy customer. Seeing as they can’t do that I have no recourse but to call and vent my frustrations at some phone rep… AGAIN!!! I’ll only be able to stomach that stupid AT&T bum bum boo bum sound one more time before I throw my hands up in disgust and happily switch over to another service provider. At that point I will preach the gospel that AT&T is the antichrist of cable and internet providers. AT&T you have $ 42 billion to buy direct tv, but you can’t keep my cable and Internet active for two weeks straight. As a consumer I’m scared of how you will mess this up based on my small scale experience. I’m hoping you fix this or I will be back with a vengeance.

Just had a technician at my house for 4 1 – 2 hours hooking up the Internet and cable here in Wyandotte. In the end of the day I have neither and a «lineman» need to be contacted tomorrow. Looks like I need to find some DVDs, I have zero service of any kind now. The technician was really cool though, I’ll update tomorrow.

LOVE the Uverse. Hate the customer service. You are constantly put on hold. The average call I have had is 30 mins. Each Operator tells you a different thing. Once the problem is solved, things are fine. The problem is you have to call 3 or 4 times to get it straightened out and many Reps. have broken English. I have had two, that just get frustrated, say they are putting me on hold and disconnect me. And dont get me started about trying to understand their bills.

So, I use this internet at home and I have to say it is really, really slow. I used to have Comcast which was expensive and a pain to deal with (they’d call me all the time trying to sell me stuff I didn’t want), but at least I could download/​upload at a resonable rate. I like can’t even download stuff and watch netflix at the same time, which is ridiculous. Uploads are even worse. The price is pretty good but you get what you pay for, in my opinion.

I actually live in wolverine Lake, I have had u-​verse for maybe a year… And the last four months I have had 11 visits, whether it be a line repair or them thinking it’s something inside, which they’ve never found anything wrong inside the house.
I have probably had up to $ 250 taken off my bill, plus free HBO free Cinemax and free HD, because of all the issues.
It is now 4÷7÷2014 and it is out again and I had to call them today. Out of the 11 people that I’ve had come repair it, three repair/​service guys have been excellent and done a great job, the others I don’t think should even have their job anymore!!!
I am now going to be searching for new provider…
If you live in the Wolverine Lake Walled Lake area I would not recommend AT&T u-​verse. And that one star rating you see is a mistake they get no stars!!!

I’m waiting for the cable guy as I write this. This will be the 4^th or 5^th visit, and the 3^rd or 4^th box we have received in the 3 years we have had service. I can not stress enough how fast you should run from this service. Here are the constant issues we have had:
1. Remote randomly changing the channel to 8 for no reason. You can be turning up the volume, and all of the sudden you’re watching channel 8.
2. TV decides to mute itself in the middle of the show you are watching. When this happens, the only way to unmute it is to reset the modem. If you are recording something, tough shit. You’re not going to get it all.
3. The screen has a tendency to go black. No reason. You’re watching TV, and all of the sudden, it’s black.
4. The big scary red X likes to appear on your screen, leaving your TV unwatchable until you call customer service while they do the same crap they do every time to «diagnose» it. I’ll tell you what the diagnosis is. Your service sucks!
5. Each time you get your new box, there goes all the shows you’ve been waiting to watch.
6. I’m not sure if this is a Uverse issue or a Netflix issue, but it spends more time loading the freaking movie than it does playing it.
Each time you call (and believe me, you will) they will «apologize for the issue». Maybe they should stop apologizing and actually put out a product that works. How do they get away with it? People pay an arm and leg for shitty, unreliable service. If we did personal business like this, we would be fired.
Do not get AT&T Uverse. Do not, do not, do not.

I feel so bad for all the people that have trouble with Uverse. I also hear it consistently from some of my other friends.
However, my experience with this company has been amazing. We live in Northville and have had great service with them. Now there wireless signal that their router sends off is really weak, but once I hooked up my own router, we have had great Internet. The DVR and interface for the cable is the best of all the other companies I have had (Brighthouse and Comcast).
Now they have been expensive without any promotions, but I have always been able to threaten to cancel in order to get a similar or better deal. Yes, I do have to go through this hassle every 6 months to a year, which is the only reason I gave them 4 stars instead of 5 stars.
I can only share my experience, so if you are reading my review, I would take it with a grain of salt. If you lived in my apartment complex, I would highly recommend it, because I have had solid service for 2.5 years.

Don’t fall for their pitch…
1. internet speed is absolutely useless — unbelievably bad. memories of dial-​up
2. TV service is completely unreliable… need to reboot the boxes several times per day…
3. as much as I hated Brighthouse — quality of picture was 100 times better — this is no HD quality — at no time
4. don’t believe the price they quote you during sign up … does not include about $ 30 worth of taxes
5. you can only watch «HD» on 3 channels at the same time — includes what you are recording! Absolutely unacceptable when you pay for 8 TV’s hooked up and have 5 people living in your house…

We have had Uverse for 3 months and all of a sudden we have no service. It’s been 6 days of techs coming into the yard and house, and still no service. The techs say they will have to dig up yards to replace lines, and the company is expanding without upgrading their infrastructure. AT&T informed us we have to wait 30 days without service before they will release us from our contract. We are not happy. If your home is far away from their box, you will have issues like we do. If we had known all that we know now, we would have stayed with Bright House.

I wondered for months why my internet had been so slow. I finally get a technician to come check it and the reason emerges: I had never been receiving the speed I signed up for because it’s unavailable in my area. AT&T switched my speed and contract without notifying me, then when I figure it out, they raise my rate again for the same slow speed because I «no longer qualify for a promotional rate.» Until I continued to talk with customer service about it (which took months to negotiate), I was told I’d be fined if I left the company before my first year was up, even though I never consented to the agreement they changed me to. ARGH. NEVER AGAIN, AT&T.

Bah humbug!
It gives me cable and internet connection, um sometimes. I have had U-​verse for just over a year and have been though 3 count em 3 modems. My computer speed varies to non existent. My computers work so much slower in one part of the house than the other on a fairly regular basis. I am constantly having to restart the works and deal with issues. Oh yeah and they have never given me the price they promised.
Why do I continue? Uttter lack of choice in my little burg. Huge sigh.

I AM SO SORRY COMCAST! I should have never left you for. I didn’t realize how well you treated me and how i really felt about you. We started our relationship when i was young and in college and never was with anyone before you. I just didn’t have anything to compair you to but now i know. Thank you so much for taking me back. I promise it will never happen again. Well at least until you hike your prices up on me again after 6 months.
But for real now:
I had uverse for a whole 3 months and I had to get rid of it because it was constantly going down for hours at a time. It was bad from the beginning. To start I had to wait 23 days for someone to come install the service. Shortly after this i realized their costumer service is absolutely terrible. To accomplish anything i must be transferred at least 3 times. And it was not unusual to be disconnected or transferred to a service that closes at 5pm. And when i did get a hold of a real person 9 of 10 of them were useless.
Moral of the story:
I PAY $ 20 MORE A MONTH AT COMCAST NOW AND IT’S WORTH IT. I would rather have 56k dial up Internet and bunny ear TV then ever deal with uverse again.
Wait i am not done yet. I am still mad… Here are a couple more things that really pissed me off:
That whenever my TV went down it defaulted to a blue screen that had AT&Ts symbol with «rethink possible» under it. HOW ABOUT YOU RETHINK YOUR SYSTEM and get one that is more reliable then a 1985 Yuga GV.
That costumer service would refuse to transfer me to another agent when i asked.
That the password requirements for their website are so ridiculous that it was different then any of my other passwords so i always forgot it.
THAT EVERY TIME I CALLED THEY TRIED TO SELL ME HOME PHONE. WAKE UP! 1995 IS OVER I HAVE 2 CELL PHONES. HOW MANY TIMES DO I NEED TO TELL YOU I DONT WANT A HOME LINE.
That they charge you $ 5 if you don’t use there automated service to pay your bill.
That their website design is so confusing that it took me a month to figure out that I was going to their wireless department and not the cable tv department.
That in from channels 1 – 100 there were only 17 channels! They just tried to make you feel like you had 600 channels!
I think it should be noted how hard it was for me not to drop a F-​bomb during this review.

Buhhh, running a diagnostic test AGAIN on our uverse cable because the picture disappeared/​is choppy. It tells me «some of your cables may be loose.» In every tv in the house? UGHHHH.
Bottom line is that while uverse has a ton of channels and an awesome channel layout (HD channels are the same channel number with a 1 in front of it – easy to remember/​find), it’s horrible in terms of reliability. We are constantly resetting the modem to get the internet and/​or tv back up and running. I think this happens about once every week or two for internet and once or twice a month for the tv. Absolutely ridiculous given the amount we’re paying. The only reason we haven’t called to cancel the service is because we keep hoping it will resolve because we do like the channel layout, plus it’s such a pain to switch cable providers.
Ugh, get it together ATT. I want to keep you but this is getting ridiculous.

Well, these other reviews are sad to see!
We’ve had AT&T U-​Verse for 1.5 years, and I have nothing but good things to say. (OK, my one complaint is price, but I complain about that no matter who/​what it is).
In Livonia, we have one cable option, and they took complete advantage of having me at their mercy. So, when AT&T came door to door selling, I was intrigued but nervous. That was April of 2009. Since then, I can say it’s one of the best decisions I’ve made!
We only have ‘cable’ and internet through them, no home phone. Our cells are also through AT&T, but not bundled in.
Any time I’ve had an issue with ‘cable’ (and it’s only been the TV not internet, and a couple of times, at that), I’ve called their service people, and they’ve diagnosed through the phone and my TV. Love the instant service, ²⁴⁄₇!
Update: Forgot to mention the DVR! I scoffed at ‘DVR up to four shows at once’, but there’ve been times when Ken goes to watch something on regular TV and it won’t let him because I’m taping a L&O SVU from 1999, a Diners, Drive-​Ins and Dives, Chuck’s Day Off and a Real Housewives from Hell at that time. I just grin and shrug my shoulders. Gone are the days of just watching one thing! Love DVR