Ken’s Ace Hardware

No one in here seems to want to help or are happy to be there. When you talk to the manager its apparent that he doesn’t like his job either. You would assume with the big box stores pressuring these small hardware’s stores out of business the differentiator here would be service. Nope… Home depot and Lowes it is… Dont blame the big stores that they put you out of business. Blame it on your lack of customer service, and emplyee attitudes.

I have only been here once. I had a piece broken on the bathtub faucet. I went here on a Sunday afternoon to find the piece because the «big stores» did not have the single piece… you had to buy a whole set of stuff I did not need. The gentleman that waited on me was so nice. They usually carry the piece I need as a separate item but were out. He gave me the piece out of a set and sold it to me for what the single item costs. How many folks do that these days?

I went in for laminate floor clearing the girl behind the register wasn’t very nice. But James help me find everything I needed he knew where everything was. He had excellent customer service skills. I am very happy with my trip to Ace Hardware I recommended and I recommend James

Fairly new home owner here, and I’m doing some minor renovations myself to save a buck and learn some stuff. I bought a kitchen faucet at another place earlier in the day. I then realized the fittings were different sizes from the original faucet, so I stop by ace hardware to get what I like to call nipple fittings. Being a newbie, I tell him I installed a new faucet and this what I need. The interaction was very good, he said I know exactly what you need, and game me a compression fitting. I said «what’s this thing in the valve?» He said «oh don’t worry about that, just unscrew it you won’t need it for the job your doing». GREAT! I said. I then look up afterwards that if I would have got a standard brass fitting versus a compression fitting it would have went from $ 16 for two down to $ 5 for two. Thanks a lot on the upsell ACE. Ace is the place of the upsell hardware store”.

Went in last Monday to order a garage door spring. Matt acted as if we were an inconvenience, but told us it would be in on Wed. Received no call on Wed. so I called on Thurs. I was told the spring didn’t come in, no explaination. Called back on Friday and was told they would have it on Monday. Called today and was told some BS story, and it would be in on Wed. I canceled the order. The service is horrible and the employees don’t seem to know what is going on.
I won’t be returning to shop here.

Never buy at this store! Bought a patio heater that wasn’t even working! Tried to returned it but they won’t take it! Nor even inspect it. Bad customer service. They should just close.

I showed up 15 minutes before the posted closing today 9÷10÷14 and the shop was locked up with the lights off. There was no note on the door as to a reason for an early closure. Super frustrating. First time I have ever seen an ace hardware shut their doors early. I don’t think I will be returning here again. I saw at least four other people walk up to the store front & have the same reaction.

This is a really good, neighborhood hardware store. For its size, it is packed full of the stuff you will need. It has an excellent selection of fasteners. All the staff are pretty good, but there is a guy there named Barry who is particularly knowledgeable and helpful. If they don’t have something they can often order it for you.

You can always find someone to help you here and the staff are very knowledgeable. GREAT local hardware store!

WOW.
I called this morning looking for a shower door pivot. The girl who answered my first call hungup on me. She answered my second call, and transferred me to a male who kept asking me, «How can I help you?» which I answered repeatedly with, «I’d like to speak with someone about a shower door pivot». He became quite rude when I told him I had already stated how he could help me after the fourth time he asked me, and put me on hold «for someone else». Another male came on the line, claimed to be the store manager, and asked how he could help me. I told him of the events so far, and asked, «So, should I try somewhere else, or would you mind helping me?» He said, «How can I help you?» I said, «You could provide an answer to my question.» He said, «What’s your question?» I said, «Thanks for making it clear.» and hung up.
If you can’t handle a simple telephone conversation, how can you help me find a part?!?

Ace’s slogan is «The Helpful Place.» While I cannot say they’ve lived up to that motto every time I’ve visited, they appear to have made positive strides recently. And, in fairness, I do not wish to throw an entire store under the bus for less than stellar interactions with particular clerks.
If you’re willing to look past the grumpiness of a couple of the help, you’ll be rewarded with a right-​sized store with ample parking that seems to have exactly what is needed most of the time. Glad to have this neighborhood alternative in this world of big-​box stores that we live in.
If I might offer a humble suggestion to the proprietor, please stress to all of your workers the importance of friendly and responsive service. Speaking for myself, whenever possible I try to patronize the smaller guys over the bigger players. And I’m willing even to pay slightly higher prices if it’s rewarded by a level of service that’s a cut above the others.

I go to this particular ACE Hardware store because the place that I work at has an account here. I personally don’t like the parking lot at I feel that the parking spots are not wide enough, even in my wife’s Toyota Corolla so please fix the parking lot.

Pretty nice, as I walked in at 8.05AM this morning on the after-​Christmas galore. The staff was friendly, as I had asked where the after-​Christmas stuff was located, and he pointed me to where it was (from across the aisle tho). The cashier was amiable when I brought the stuff over. But this place does look a bit dated, but it’s a hardware store. No worries.
I think it’s hit and miss with who you get. But pretty good service today!

I have since been here and have got better service. Maybe they saw all of our reviews and fixed the problem. Thank you Managment.

HORRIBlE SERVICE. Cashiers name is JAMIE. Went in to buy an empty paint can and painting supplies and was baffled at how horrible her customer service was. the empty paint can we grabbed did not have a sticker on it so she demanded we go to grab another one (when we checked none of them had stickers so we took the tag on display), she then scolded us told us not to steal the tag as she rolled her eyes) while we were waiting another man came up to ask if they had certain markers, she blatantly told him go ask someone in the back and rolled her eyes. DO NOT GO HERE. She should be fired. If you don’t want to work a customer service job go fid another one.

This store is located next to K-​Mart. There is ample parking and its a compact store.
I went in to get some plastic paint for the dishwasher racks. With years of service the edges of the racks were starting to get rust and this would cause faint streaks on the dishes.
So I removed the racks and painted them with the plastic paint. It covered up all the rusted surfaces and the rack looks brand new. The special paint dries up under 12 minutes so one can do multiple coats.
The service at the store was friendly and quick.

Helpful workers unlike Hom Depot. Prices might be a tad more but at least I get help and don’t have to run back and forth to Home Depot.

I visited Ace Hardware yesterday for two plumbing projects: one is a leaking outside wall faucet and the other a broken PVC tube which supplies water to the swimming pool. I had no previous plumbing experience, but was hesitant to use a plumber for the starting and hourly cost.
Gabe at the shop helped me. He spent quite a while to get the broken PVC stuck in the bronze U-​shaped switch, then collected all the necessary parts for these 2 projects. Final cost is a little over $ 17. That is great price and excellent service.
I noticed there are several negative reviews about 2 years ago. Apparently the management has made significant improvement on their customer service. So give this shop a try. You won’t get this kind of service in Home Depot or Lowe’s.

Not sure what other reviewers have been saying but I’ve been here twice this week (for different issues) and the staff have been extremely helpful. For background, I’m not usually that big into home improvement but they were able to figure out what I was trying to do and give me the tools and pointers on how to get the job done right.
I was looking to replace locks in my house (gate, front door, and garage) and was able to have them all be in a master key. My original thought was to have them be re-​keyed and still be stuck with 3 different keys. Very helpful staff. Sure, the big boys may have more selection and are a bit cheaper but I like the fact that it feels like a local store and in my experience, the staff are friendly.
Would definetely go back for my home improvement needs. :)

I really hope they read this and make big improvements for their service!!!
I was there a few days ago and asked MICHELLE where the restroom was.
Me: Where’s the restroom?
MICHELLE: Aisle 9
(I didn’t really see aisle 9 so I came back to her and was going to ask where is aisle 9) When she saw me, right away she said, «I told you it’s on aisle 9!» Geeezzz, lady, what the heck is your problem???
When I got there, there was no toilet paper so I told her so and she said, «You know I don’t.» Huh??? VERY RUDE!!!
So, MICHELLE… if you read this, yeah… I’m that petite girl that you messed with, I guess you messed with the wrong person! Change your attitude, otherwise no other companies would hire you!!!