Sylvan Learning of Diamond Bar

Sylvan learning center was awesome they teach you on iPads and when you need help they help you. They will teach you everything you need to know.

Sylvan Learning Center helped my daughter go from a kinder reading level to a second grade level in THREE months! Kulvinder (director) was straight forward with the pricing and always a pleasure to meet with! They have several payment options to fit most budgets. They have always been flexible in accommodating around my busy work schedule. I believe so much in the program that I enrolled my daughter in second session for math and my younger daughter in reading! The token exchange for toys is a great tool that encourages learning! My daughters really enjoy coming! I want to thank all the staff at Sylvan Learning Center in Diamond Bar for building the foundation of learning and making it fun!

Absolutely terrible.
I had great hopes in this center to help my daughter. And it just comes down to that you can’t trust this center. I will explain in detail. But in summary, I just had a terrible experience that cannot be justified in any situation. This is a true experience I had.
First off, I saw the commercial on TV and went online. I got a call from Sylvan where they discussed what they do and to set up testing for my daughter. I asked about whether they had a guarantee because I recall something on TV there was a guarantee. I was told they did which made me feel that if at least they stand behind their center. Something like an additional 12 free hours if they do not progress within 36 hours I believe. Sounds great? Wait for it…
Printed out a coupon online and went down to test. Coupon indicated $ 25 savings in testing and $ 100 off in center. Sounds great??? Not quite, wait for it…
Spent $ 125 in testing (no $ 25 discount because representative said there was another coupon for that), and spoke to representative and asked questions. First of all, they don’t tell you until you are there that testing can take 2 to 4 hours. Thank god we didn’t have anything planned that Saturday morning. Daughter completed testing early. Good sign, but wait, the director is not in and we have to wait a week and a half to meet with her to get results. Ok, not a problem yet. But can you tell me how much the program is? Rep responds $ 41 an hour and approximately 30 to 40 hours are needed. That’s about $ 1,600. WOW, sounds great to me. I can totally afford this I tell my wife and I tell the rep that they should market how affordable they are (Boy was I dumb). Wait for it…
Had meeting with director where she tells us that my daughter is way way behind and needs over 100 hours to bring her back to current level. 100 hours?! What happened to the 30 to 40 hours? And the cost ranges in price is now from $ 41 per hour if I pay everything up front ($ 4,100), to $ 52 hour if I pay monthly ($ 5,200). So the cost just increased from $ 1,600 to $ 5,200. What happened to the $ 41 an hour? Only if I pay everything up front do I get discount pricing (you buy blocks of hours like 80 hours)? Not what I was told. And if you pay everything up front to get the $ 41 an hour rate and cancel, pricing reverts back to the $ 52.00 hourly rate. So there is no real savings after all.
And what happened to the $ 100 off? Oh sorry, I didn’t see you had the coupon, it was in the back and should have been up front. HUH? BTW the coupon was either $ 25.00 off testing or $ 100.00 off the contract is what the Director stated (but not what the rep said when she said there was another coupon, another contradiction). I still haven’t received any refund for the testing.
And now the finale (biggest contradiction), there is no Sylvan Guarantee for beginner readers. Only academic reading. I wish the person on the phone told me that so I would not have wasted my time in testing. According to the Director, she did (SO I’M THE ONE THAT IS WRONG?). I do not agree.
So pricing increased, more hours needed and no guarantee.
In summary, there are too many errors, too many misunderstandings, too many contradictions of a learning center that is suppose to be well-​educated and experienced to teach and train my daughter. What would they teach my daughter after this? It is ok to say one thing and do another.
Bottom line, I believe that they need to encourage repeat customers. If they correct problems right away, there is no further need for them to tutor your child.
They are way too expensive and I do not trust them. I understand that many have had a better experience. I think it is important to ask is what is the average time that a student stays in the Sylvan Learning Center program and if it has been an extensive period of time, WHY? I think it is more important to talk with your teacher beforehand.
Yes, I understand that miracles cannot be achieve over night. But then again, are they really motivated to improve students at a fast or slow pace? At $ 52 an hour, I am not sure.