Full Throttle Motorsports

In terms of having your motorcycle serviced here, they generally are very good. They operate on a first in/​first out basis for regular service issues (oil changes, tires, etc.) I’ve found their prices to be pretty much in line with most other dealerships.
However, I’m not sure I’d use them for any kind of specialty service. I stopped by to check into having my bike painted and having the chrome electroplated black. They were eager to do the work and the prices seemed reasonable… that was 8 weeks ago tomorrow. I still don’t have my bike, and even though I told them I wasn’t in a rush to get it back, I had assumed (apparently incorrectly) that a job like this shouldn’t take more than 4 to 6 weeks.
My biggest beef with the company is a lack of effort in responding to my inquiries as to the state of my project:
I dropped my Honda VTX 1800N off on May 8, 2012.
I first called to check on the status 4 weeks after dropping the bike off, on Monday, June11, 2012. I was told that Carl, the guy in charge of the service department, wasn’t in that day and they would have him call me the next day.
After waiting until 4:30 the next day, with no return call, I called and was connected to Carl. He informed me that they weren’t done and that he needed to check with Greg, who I had worked with to set the project up, as to the state of the parts they were waiting for. Carl asked me to call back in half an hour so that he could check things out and get an answer for me.
I called back 30 minutes later and was told by the girl who answered that Carl had 5 people in line at the service desk and would call me back. I received no return phone call that day or the next.
I called on Friday, June 15, 2012, and asked to speak with Greg. Greg had a customer with him and I was told Greg would call me back. I received no return phone call.
I called back on Tuesday, June 19, 2012, and asked to speak with Greg. I was connected and Greg apologized for the delay in getting back with me. Things at Full Throttle had been «crazy busy.» Greg told me he was going to pick up the parts from the electro plater that very day and that he thought the bike would be ready by the end of the week. The end of the week came and went… no phone call regarding my project.
I called and talked to Carl on Monday, June 25, to see if the bike was ready for pickup… nope still not done. Check back in a couple of days.
I called and talked to Carl on Wednesday, June 27, to see if the bike was ready. Carl told me all the parts were in and that it should be done by Friday.
I called on Friday, June 29, to see if the bike was done. Carl either wasn’t in, or the girl who answered the phone couldn’t find him. She said she didn’t think it was done and that they were still waiting on some of the parts.
I called on Monday, July 2, to see if the bike was done. Carl informed me that they were still waiting on some of the exhaust parts to come in (WTH…he told me the parts were all in last Wednesday.) Carl said everything was put back together with the exception of the exhaust. He asked if the phone number they had on file was a cell phone that could get picture texts. I told him yes and he said he’d take some pix of the bike and text them to me to «whet my appetite.» I called back after hanging up with Carl and asked to speak to Greg, hoping to get a better feel for when they expect to have ALL the parts to put the bike together. Greg was on the phone with a customer, they took my info and said he’d call back… it’s been 4 hours since I was told I’d get pictures and get a call back… and NOTHING!
Like I said at the beginning, you want an oil change or your tires replaced then by all means bring it here. If you want something special… avoid this place like the plague…

I ride an old Suzuki, and had to get my tires changed recently. I called up Full Throttle and they said $ 40 for both, if I brought them in off bike. I thought that was one heck of a price, so I boogied on over. Upon getting there I was told, no, the price was $ 60.
Well, the service writer shook his head at someone’s (I’ll assume not mine) incompetence and made it right. So I was charged the quoted $ 40.
Also, they thought I might need a new wheel bearing, which I hadn’t noticed, but it turned out I didn’t, so they didn’t charge me.
I did notice that they have quite a list of rules about getting your bike serviced. Those under warrantee are given preference, then bikes under 10 years old, and anything older than that is basically «good luck.» Although if you ride an old motorcycle you really should do the work yourself.