Firestone Complete Auto Care

We needed an oil change, went to this place based on previous reviews. Were received by Carlos, nice guy. Oil change for 19.99 plus tax. Then I decided to include alignment and tire rotation too ($ 89.99 and $ 10.00). The guy was supposed to call. Four hours later we went back (never received any call) and Carlos start telling us a horror story about our front tires, brake rotors and pads that need to be replaced in urgency (I personally change the brake rotors in January, 6,000 miles ago ;.) They never rotated the tires and charge us for that. I will never go back to any Firestone store. Hasta la vista Baby. Please be aware.

When you call, Carlos will pick up the call. The most honest, most experienced auto maintenance guy met here in Doral. Friendly and helpful. Ask any questions by phone even prices and he will give you a straight answer. If he’s not sure of your situation meaning you would have to drive it in, he will answer exactly that. 20 years+ of experience, i trust him and hasn’t failed.
The certified mechanics are specifically trained and well managed by Carlos and Hiram. Tire changes, tire prices, A/​C checks, oil changes; I would trust them. I personally haven’t made all my purchases or maintenance here as I always research the best price in town or area I’m in.
With my lifetime wheel alignment (highly recommended, if you own your car) I always come to firestone. Take advantage to ask them questions (across the nation). They are smart, honest. But like I always do, double check. But I trust them here in Doral. Good Job, and Thank you!

Friendy, fast service. Came in with a flat tire. I also got an oil change. Very pleasant experience. Ill be back.

STAY AWAY FROM THIS SHOP. THEY DO UNAUTHORIZED WORK ON YOUR CAR.
After we discovered that our car did not accelerate right on 8÷27÷2014 we went to Firestone in Miami on 107^th Street
We checked the car in with the service personnel and went for luch. They said they would call us when they know what was wrong with our car. After about an hour they called and said, they recommend a fuel sysyem flush, a cooling system flush and a brake system flush.
I told the service advisor on the phone i did not want a brake system flush but i agreed to have the other flushes done.
When my wife picked up the car she discovered that Firestone did do the brake system flush without our authorization.
She did not realize it at first but after a while we saw it and feel pretty bad about the customer service we received and about work done without an authorization from the customer.
DO NOT TRUST THEM WITH YOUR CAR.

Trustworthy and appreciative of their clients. That’s not something you can say about most shops around here.

Terrible servicio. Tres horas para cambiar una llanta. You better never come here if you dont have the whole day to wait

These guys are great with me. I am a single woman who does not know a thing about cars… they have always been honest, helpful, and transparent with what really needs to be done on the car. Priceless…

I worked with JC. He had a set of tires 235 r60s that no one else had. He get me in Sunday afternoon 45 minutes before close and gave a deal on the oil change to boot. This gringo male was very happy with my first experience at this location.

I’ve always had a good experience. Good maintenance and fair prices. Nothing to complain about!

I wanted to give them 2 or 3 stars, but looking at the descrips, I can’t justify anything that suggests they’re OK.
Let me quantify:
If you’re a man. and you command some respect. and it’s convenient. then go there.
If you’re a woman, stay away.
If you’re a non-​cuban minority … well, I wish you luck. I can’t say.
If you’re a female non-​cuban minority, stay FAR away.
You’ve been warned.
That said, the reason I wanted to give them a couple more stars is that they’ve done pretty good by me. I’ve taken a couple of Volkswagens to them, and they fixed what was wrong, generally gave me a good price, and did quality work.
Unfortunately, they have been incredibly rude, dismissive of, and even insulting toward people who are not me. Especially women.
If you must go, I recommend speaking to the dude whose name I don’t remember. Isn’t that awful? I think it starts with an A.
JC is ok, too.
Hiram is just a dick.
Sorry, dude. It had to be said. He was a dick to me, and even more of a dick to my wife. Are you allowed to say dick in Unilocal reviews?
I want to err on the safe side, but I gotta call it as I see it here.
If you’re partial to Firestone (for warranty reasons, a good coupon, or whatever), go to the one on 8^th St. west of the turnpike. I heard they treat people better.