Basketcase Cafe

While I love the Basketcase for lunch, they produced an EPIC FAIL with their Valentines Day dinner. This was an advanced reservation only dinner, as the Basketcase is usually only open for lunch. For an average of around $ 30 per person you would think that they could manage warm, made from scratch food in a charming environment. Unfortunately this was not the case.
First off, there were no decorations other than pink table cloths and a plastic condiment cup with six cheap sweet tart candies. For a special event dinner they could have decorated a little. The atmosphere was barren and cold, the lights too bright and they had all of the ceiling fans on high when it was in the 30’s outside.
Secondly, after waiting for nearly an hour, we were served room temperature/​cool food. My boyfriend ordered the pork chop and I chose the Prime Rib, medium rare. When the food finally came, my steak (less than half an inch thick and grayish in color) was medium well and the au jus was so cold that the fat had congealed on the top. The cool scalloped potatoes were obviously from a box mix and the veggies were just barely above room temperature.
We sent back the first plates and waited nearly 30 additional minutes for our food. When it came the second time, the only thing that was warm was the au jus for my steak. Everything else was still just barely warm and once again my steak was overlooked. At that point we decided that we would have to try another restaurant and went next door to Firestone Grill. We had beautiful Prime Rib, cooked to perfection with delicious sides and outstanding service, for nearly half the price.
During the day the Basketcase does a great job with lunch. However, I will never book a dinner or after hours catering here. There is obviously some kind of disconnect with the night kitchen staff and quality.

I love coming here when I come to Dothan. It is one of those places that is always good but does not have the frill of the chain places. I make sure every time I come to town I stop in for a burger. This last time the service was not as good as the last time.