Best Buy

Our brand new dishwasher doesn’t work. Which I should have expected after being put into their delivery truck and back out multiple times before actually making it to my house. Karen, the operator, had me on hold to talk to the manager for 50 minutes before I decided to get into my car and drive there myself. Which, I got there before he picked up the damn phone. Even when I got there, he wouldn’t see me and sent a supervisor instead. I’m pretty sure this store doesn’t even have a store manager after the multiple times I have tried to call and even go see him in person myself. I lost years of my life due to the frustration of this so called business.

Don’t buy your appliances here, you’ll just be disappointed when the night before they are due to deliver, they call to say whatever you purchased is out of stock! I purchased 5 different appliances… and suddenly my range hood was not available till after the new year!!! I purchased all on 11÷9÷15. or they leave a message to let you know they will deliver between 12noon and 4pm… and you wait… and wait. but they never come… they don’t call… they e-​mail you… when before this, all correspondence was done via phone… suddenly e-​mail is the best way to notify you??? so don’t be fooled by the great show room or nice salesperson, in the end you deal with a warehouse person who speaks to you in a manner that isn’t fit for your enemy, let alone a customer who spent thousands!!! and this didn’t happen to me once!!! silly me, I purchased a refrigerator 2 years ago, left work early… cleared out the frig… emptied the freezer, wiped it all down… and boom… nothing…I called the store… so sorry .out of stock… I foolishly gave them another chance… NEVER AGAIN!!!

Scott is one of the best managers I’ve ever worked with. Patient, compassionate and willing to solve a problem that wasn’t even his. I’d give more stars if I could. Phone, laptop, TV, DVD player, iPad all great deals from here. Buy from a person. Buy from this Best Buy in Downers Grove.

Needed a new TV but unsure of brand, size, price, etc. Guillermo, the store manager, was unreal. The guy is the best sales associate. He listened, never pushed, gave recommendations and we purchased a 55″ Sharp. Very pleased with everything from start to finish.

Terrible customer service the managers the f****** rule they don’t know what they doing go to go to Fry’s Electronics is better than Best Buy

Just went in on my lunch break ready to purchase a In-​dash Satellite ready radio. Waited for someone to help for about 10 min and no one even looked at me. I went over to the kitchen appliances and asked the gentlemen if he could send someone to help. Waited another 20 min, and still no one around to help. I left since I ran out of time and called the store as soon as I got back to the office, and no answer there either. Its 1pm on a Tuesday afternoon, and the store was not busy at all. I Will be trying another location because this one has terrible customer service.

The customer service is absolutely atrocious, it’s some of the worst service I’ve ever experienced. If you want something fixed, do not go to best buy.

Smaller location with limited selection. Lacks customer service. Came into store to purchase camera. Browsed inventory for good 30 minutes, no one asked if I needed assistance. I select a camera. I roam around and manage to find memory cards. Since I’m once again unable to find someone for assistance I grabbed a bunch of memory cards and have to ask at check out which of the many works for the camera.

Customer service does not exist at this Best Buy.
Customer service does not exist at this Best Buy.
Have you ever walked into a place and instantly knew that 99.8 percent of the staff only cared about getting a paycheck and could care less about the people CONTRIBUTING to their paycheck? What, you haven’t? Go to this Best Buy then.
I walked in to return a window air conditioner and stood in the customer service line for 15 minutes waiting to be taken care of, all while one person was obviously STALLING to take care of me, and the other person was handling an issue. When it finally became evident that the line (which is now 5-​deep) wasn’t going away, they finally radioed for assistance and the person that was stalling called me up.
When I got to him, his personality was that of «hurry up… I have people waiting». If you weren’t stalling… but I digress. The transaction was rushed, he didn’t even ask for ID (which is a requirement now). I’m not even sure he did the return properly but I’ll find out in a few days.
I’m good Best Buy. I’ll find another location or another electronics store.

Your cashier succks. The sarcasm is really awful. Actualy, I’m going to return my purchase and go next door to HH. Gregg.

So I needed to be able to convert my car DVD player into a input for my phone to use my so that I can listen to my music. I first started in the Samsung area, they had no clue, then they brought me to the tv area, they had no clue, then they brought me to the dvd section they were lost, after that I ended up some how in the gaming area she went to ask someone said that she would return but after waiting 15 minutes I ended up checking on Google «how to covert your car DVD into audio «my answer I found under 1 minute. I went to the car audio section. Got The 2 prong input for my dvd in the center counsel with aux input while the employee never came back to find me she was talking to 3 other employees about personal things instead of looking for me to say she had no clue, aux that point she would have only one option to send me to appliances at the rate I was going.
Best Buy… your a computer store, tell your employees to Google things like this. It just looks bad when no one has a clue and looks at you like your speaking another language.
Then forget the 1 register that’s open in a store full of employees that love to stand around and talk while the customers line up to check out in a long line resembling a black Friday sale.

This store has bad customer service. I would like to express how deeply disappointed I am after my last shopping experience at Best Buy. It has been some years since I have shopped at Best Buy and it looks to be my last. Typically I do most if not all my shopping online on
, and after this experience I can see why. I had been shopping around for about two months for Sony Cyber-​shot TX9 12.2-Megapixel Digital Camera — Dark Gray, which was on sale last month at Best Buy for 299.99 in February, however, I found it $ 40 cheaper at
. Unfortunately, I lost the camera and needed to immediately replace it before my vacation. On 3÷21÷11 at 4:15 p.m. after work I went to your Best Buy store in Addison and spoke to one of your sale associates about purchasing the Sony Cyber-​shot, which was now priced at about 359.99. I waited in the camera department for about five minutes looking for help; at that point I ask the front door man if I could get some help. A female associate came to help me who had no knowledge of any kind, I asked about the camera and the price increase, she processed to lie to me and tell me that it was a different camera that was on sale, which was no longer in stock. Then she grab a Sony TX1 and told me that was the camera I saw on sale, at that moment a friend of the sale associates walked in and she completely ignored me and walked over to her friend to engage in a conversation. I was very frustrated by this at this point because I had already wasted 30mins, when she was done talking she walked back over and I confronted her about her lie, and mention that I knew the make and model number since I still purchase receipt from Amazon. At that moment I no older wanted to spend my money at this establishment, since this was the second time I had been lied to at this store in the past month (the other time was during my pervious visit was why I knew the camera was on sale, I purchase a connector that did not connect into my hard drive, which I was assured by your sale associate would work, but after reading the back of the package, it stated that it did not work with firewire to midi, which resulted in a wasted of my time and return visit to return the item). On my way home I contemplated my options, unfortunately I was not left with much choice since I was leaving in two days. On my way home I stopped at another Best Buy in Melrose Park store (#322), they were much more helpful, however, they did not have the camera in stock. The sales associate did a search for me and found the camera in Downers Grove. I specially asked the associate is this the store on Butterfield Road, she answered yes and then I asked can you make sure that it is a brand new item, she answer yes and confirmed it over the phone. When I arrived to your Downers Grove store on Butterfields Road, I was informed that they did not have the camera and that it was at another Downers Grove Store on Lemont & 75^th street. When I got to the Downers Grove Store (#316) at 8:55 at night I was informed that all they had were open boxed items available and that they did not have a brand new one in a box. I was extreme upset by all this at this point I had wasted my whole afternoon driving to four different Best Buys stores, being lied to, wasting my gas (which is expensive), my time and ruin my whole day. I took the item and when I test it out not to my surprise the battery does not hold a charge, so now I have to buy a new one. You can only image how upset I am with this experience and believe me when I say all my friends, co-​workers, and family will be well aware of this experience. I don’t see why I or anyone I know would want to shop at a place with such horrible costumer services and communication. There is no reason than I should has to drive to four different stores and not get what I was looking for while being lied or misinformed by your sales associates.

So we came in for the movie, the book of life, and ices already browsed Samsung gear, more movies, Canon cameras. I’m never leaving.
As far as employees, it’s a toss up. One helped us, went above and beyond, the other ignored us for ten minutes in the Samsung section.
The place is really bright. Reminds me of the Apple store. I think they’re being competitive.
Overall, I’ll continue to shop here. Had what I need, il just stay away from lazy employees.

Great selection of products. Although the employees have no or little knowledge about what they are selling. If I am gonna have to continue to educate the staff, they better put me on a payroll.

I’ve had the impression that the employees aren’t quite sure what they’re talking about. We were going to buy a scratch and dent washer from them. She gave us the manual for it. The only problem is that it was for a G E washer and we were buying a Frigidare. The sales girl argued with us and told us it was the right one. We walked out and ended up buying one at Sears.

DO NOT USE PACIFIC KITCHEN!!! I order over 10,000 $$ in appliances first they messed up the first order, then when we applied to finance the appliances we got denied even though I just got approved for a new car and home my credit scored dropped cause they checked my credit score 4x which left all these inquiries on my score, then the deliveries guys didn’t speak English at all and left salt all over my floors, when I called to have them fix the order that came in wrong they were suppose to send someone out another man came here to check measurements he walked in my house didn’t speak
English and left didn’t do anything. I’m still right now trying to get this situation resolved. Too bad I get induced on Monday with my first child

I camped out at this Best Buy last night for Black Friday. I met some people camping out too named Kevin and Todd. They seemed really nice and I liked it because they talked to me. Everything was going great until I fell asleep. When I woke up the outside of my sleeping bag was covered in pee and my back pack was gone. Kevin and Todd were nowhere to be found. I waited until the store opened and went inside to tell the manager what happened. They made me wait 40 minute to see the manager and when I finally seen him he told me «what do you want me to do about it?». I felt like crying but continued to the sales as I originally planned, but it was too late they were already sold out of the tv I wanted. I got very sad and decided to leave. When I was walking past the video games I heard laughing and it was Todd and Kevin laughing at me. I ran as fast as I could out of the store.

This Best Buy is pretty average. I feel like a handful of employees really don’t care about working there, or helping the customers. It is always busy but they usually have enough staff to be of service. They did away with their musical instrument room which is a shame. That was neat to tinker around with the different instruments. I’m not sure how I feel about the install bay. I have a feeling the workers weren’t being 100% honest with me about my car. And on of the most inconvenient things is that the install bay waiting room connects to the store with a door, but they make you walk all the way around the outside of the building. Poor planning I’d say.
Be sure to always Amazon price check everything. BB always overcharges but if you have a price for a competetor, they’ll match it.

EHHHHHHH. So we went in here today because my husband INSISTS that I maintain some semblance of technological relevancy, which apparently means that I have to update my phone every so often. I’d been rockin’ an iPhone 4S for twoish years, and though it worked perfectly, he couldn’t stand that there are faster, better models out there, so off we went.
This Best Buy is perfectly clean and well-​organized, I guess, but the staff are very apathetic. When we got there, we «checked in» with the phone guy, who told us to just wander around until someone could help us. He then proceeded to chat and flirt with the two people who would possibly be helping us, and we waited for almost an hour. Now I get that sometimes you have to wait for things and I appreciate that, but when you’ve stared at the same wall of iPhone cases for 45 minutes because dude and phone lady are giggling it up, you get a little annoyed.
After an entire hour of waiting, we sat down with the girl, who was QUITE straight-​forward about my options. So straight-​forward in fact, that she already had the box for the next iPhone out and ready for me to purchase. The thing is, I wanted to kind of ask questions. Why is my trade in value under $ 100? Is it ok that my married name is not the name on my Sprint account? What other options do I have, phone-​wise? What will happen if I keep my old phone as it is now? I tried to ask most of these, but she was not very concerned with detail and I felt like she was just pushing this transaction through so she could get on to the next one (oh and if you’re wondering — no big deal that my ID was completely different than the name on the actual account I was changing — what?!). So we decide to upgrade and then my husband asks if we can please transfer the old phone’s stuff on to the new one. VERY exasperatedly, she agrees, however, when she notices it’s going slow, she asks to please go walk around the store and come back. Another 30 minutes goes by. We return and she tells us it’s all done. I look at the phone — literally nothing is on it. SWEET.
So essentially we spent two hours in Best Buy today in order to swap a phone, a transaction that seemed like it should have taken — WITH all my stupid questions — 20 mins. I left extraordinarily grumpy, which is never a good thing for a Sunday afternoon.
I guess go here if you know exactly what you want and where in the store it is and do not want any human interaction regarding your purchase until you’re actually buying it. If not, maybe find somewhere else.

Most places getting ready to close would have service associates groaning audibly if anyone careened to a halt in front of their establishment, 2 minutes prior to closing. I was on a mission: my mouse had given up the ghost.
And though most of the time sales personnel here are all over you like a bad rash, tonight a nice, smiling guy steered me to the ‘sale mice’ with seconds to spare.
Could my luck continue at the check out counter, where cash drawers were, more than likely, counted down for the night? I was in luck. Another smiling, calm cashier eager to help.
Granted, no sooner had the doors closed behind me when the steel gates were slammed shut, still my experience was a wonderful vindication from my previous experience which I will refrain from voicing. Heaven forbid I sully their new found 4 star status at Best Buy.
All I can say is thanks and try to keep doing it this way!