Grants Appliance Tv-Audio

I liked Grants. Just bought a kitchen worth of appliances this month. I went today because of a missing piece and they are gone! «Closed for inventory» but it has been 4 days now. Researched a little bit and it sounds like they are in financial trouble. I sure hope my appliances work. They aren’t even installed yet!
I would have gladly given them 5 stars last week.

We purchased a new dishwasher from Grants this past weekend and were told delivery and install would take place this Wednesday. When making the purchase we were asked by our salesperson (Jeff, the general manager) if we had granite countertops. That was all we were asked about our kitchen setup. We then paid (Grants was quite good on their price and not pushy trying to sell you the most expensive model; hence the two stars) for the dishwasher, delivery and haulaway, and install. On Monday, we received a phone call from Grants delivery service to confirm delivery day of Wednesday. Again, the only question we were asked concerned our countertops.
So Wednesday the delivery guys show up, walk into our kitchen, and immediately tell me they cannot install, but will have to contact the custom installers (supposedly no extra charge), since we have a «lazy Susan» between the dishwasher and sink. Needless to say, of course they don’t have a custom installer available that day to come and install. Rather, I would have to take another day off work and wait around during the four hour window for the custom installer.
The kicker of the whole ordeal — when asked who we could contact about the issue, we were told to call and speak to the manager of the store. That’s right, the same one who sold us the dishwasher. When I spoke to him he told me that it wasn’t looking like he could do anything since they have so many installs which required the custom installer; but, he did say he was sorry because he’d only seen the lazy Susan issue once in the past two years. I don’t get why the custom installer is so busy if nobody else has a lazy Susan.
Oh well, just one less place I’ll have to consider the next time we need a major appliance.

I did not find a place to review the Grant’s location in Aurora, so I am writing it here. No doubt, much of the same will apply. Bottom line, stay clear away from these clowns.
I bought a high end stackable front loading LG Tromm washer and dryer there in 2006 for about $ 3,000. This was long before
. The transmission on my old traditional agitator washer had literally gone up in smoke! Gotta have clean clothes. The new machines have been fine, with few exceptions. I don’t miss a big spindle and the new washer uses less water and detergent. Front loader washers are kind of cool visually.
Upon recommendation of a neighbor I trekked over to Grants. The bottom line was they are quick to take your money, but exceedingly slow to provide customer service. There were problems and questions that developed after installation. They would only deliver to the house on a SUNDAY MORNING. It was weird. They would only hook up one machine, but not the other.
When I called their «headquarters» in Joliet to attempt to resolve this, I got this snotty woman who defended the indiscretions of the nitwits who worked on the sales floor. It was ghetto customer service at best.
Now it’s time to replace the four major appliances in the kitchen and I have not forgotten how Grant’s has treated me. So, with that, I am checking the
reviews for GRAND Appliance on Route 59 in Naperville. So far, so good. Besides, should I decided to buy there, my sales tax money will stay in Naperville and not Aurora.

If I could give Grants a zero star review, I would.
Purchased a 50″ Samsung plasma TV at Grants with a $ 500 rebate. Yes, $ 500 in rebates. We followed every single instruction to receive this rebate and we issued nothing in return. Supposedly, the company that Grants had contracted to do this rebate were scammers, and the customers suffered the consequences of Grants negligence. I emailed the CEO of the company, Bob Bevilacqua, who offered me a coupon in return for his failure to hire a reputable rebate company. Remind me why I would ever shop at your store again after being screwed and shown the door?!?
Grants appliance had shown their true colors and have lost my business for life. I contacted the Chicago Tribune «fixer» regarding the problem and she wrote a nice little article on the issue. Feel free to check it out here.
I would encourage everyone here to consider Fry’s Electronics, ABT, or even Best Buy for your appliance and electronics needs. Both Fry’s and ABT will price match both local and online retailers. Those are the stores to go to for your appliance needs. Grants appliances has one of the worst customer service departments that I have ever encountered in my entire life, and I simply do not care to ever do business with them ever again and would encourage you to consider the same.
BUYER BEWARE!
UPDATE — 3÷3÷13
Just received notification via USPS that Grant’s Appliances is now part of a class action lawsuit in regards to the scenario mentioned above. On top of that, I found that the CEO that I mentioned, Bob Bevilacqua, has been relieved of his duties at Grants. Maybe this is good news, then again maybe it isn’t. Grants had the chance to do the right thing over three years ago and failed to do so. I will never shop with them again.

My wife and I just purchased a new front load washer and dryer from this location. Our sales associate was was not only very helpful (they were sold out across the company of what we wanted, he called a store in Chicago and got us the floor model and a discounted price), they were also very knowledgeable and straight forward (we asked about some of the higher end brands like Viking stoves for a future kitchen project and they said it was way overpriced). Our research online and with Consumer Reports only showed that their suggestions were spot on. I appreciate that kind of honestly out of a sales rep because nowadays you never can tell. Their selection is good, and the I didn’t feel they were pushy at all. I would also add, their prices were well within competitive with Home Depot, HH Greg, Fry’s and Best Buy which are all within proximity, so why not support a Chicagoland based business rather then a big box store?

We’ve used Grant’s for most of our appliance purchases for years.
I like Grant’s sales people because while they greet you as you come in, they don’t hound you or get pushy. I don’t ever go appliance shopping uneducated, so I generally know exactly what I want to buy after days of online research. The sales people at Grants have never tried to discourage me or further «educate» me towards anything other than exactly what I’ve already decided to purchase. They also don’t push their service contracts. They ask once, and that’s it (unlike Best Buy).
Grant’s prices are reasonable and competitive. If you see a price that is cheaper at another store, tell them. They adjusted a price on our last fridge purchase.
Delivery really is a breeze, and reasonable. I’ve always had my appliances delivered within a week of purchase, and even on weekends so I don’t have to take a day off from work. The delivery guys are always polite and quick. Unlike a previous reviewer, the discussion of tip was never discussed with us and we’ve had 4 deliveries in the last 2 years.

Our fridge broke and we needed a replacement immediately. Not so convenient on at Saturday at 3:00 but Grant’s came through big time. After a horrible experience at a local Home Depot in which they wanted to charge us $ 60 to wait 3 weeks for their delivery service to drop the fridge on our curb and not haul the old one away we went to Grant’s.
The sales person (can’t remember her name but she was great) found us the fridge we wanted at a better price than the last store. They didn’t have it in Lombard but arranged for it to be delivered on a Sunday morning from a location in Joliet.
The delivery fee was $ 20 and the haul away fee was also $ 20 (would’ve been $ 10 for an appliance less than waist-​high). I’m not sure what the previous reviewer experienced but the $ 20 cash payment we were asked to make was for haul away and the topic of tip was not even mentioned. But, because we are polite and appreciate good customer service we tipped them $ 20 on top of that. Still less than the Home Depot delivery. They did drive it all the way up from Joliet for us, on a Sunday.
The guys were on time, courteous, and great! The brought the new fridge in and had it in its place in 2 minutes and the old one gone 2 minutes later.
We couldn’t have asked for better service, quality, and price and will but buying all of our appliances from Grant’s.

My husband and I just bought a dishwasher from Grants Appliance in Downers Grove. We were somewhat satisfied with the service and knowledge of the salesperson, but when we went to pay for the dishwasher we were told there would be a $ 20.00 delivery fee. This was fine, but then after we gave them our credit card information, the salesman boldly told us that when the dishwasher is delivered, we should tip the drivers in addition. He went on to even give us a quote of $ 50.00 for the tip. When we pay for delivery, why should we tip the drivers an additional $ 50.00 to deliver the dishwasher to our front door. There is some kind of racket going on there. Needless to say, we thanked the drivers for setting the dishwasher inside our front door and sent them on their way.