Fast Services by FTD

NEVER USE THIS SERVICE!
My husband ordered flowers for me this Valentine’s Day to be delivered to me at work on Monday. He tried to order them online but the online form kept making him start over when he tried to use the code for the special, so he called their 800# instead. He got a woman who was obviously from another country and he had a hard time understanding her. But he placed the order anyway and gave her the address. He had to repeat the suite number several times, making her repeat it back to him because she kept getting it wrong. (it’s 670 by the way, not very hard.)
Well there were no flowers on Monday. When he went on the site to find out what happened, they have a notice that if you want delivery information you have to track it on the UPS website. Yes, they use UPS. My husband had to pay an extra $ 25 for next day delivery, and they finally delivered the flowers today, which is Thursday. The roses were probably very beautiful before they spent an extra three days in a dry box with no water. Now they are just sad and wilted looking.
I sent my husband a picture and told him he should get a refund. These flowers will not last much longer and he was over charged for a delivery that didn’t happen. And the UPS guy showed me the label — they never put the suite number on the address which is why I didn’t get them on time. Despite his having told this woman over and over again and made her repeat it back to him — it’s still wrong.
Did they outsource their ordering department? Who knows — but don’t bother. Call a local florist instead and give THEM your business. Don’t bother with
, they SUCK.

Order was not as described in any way. Called and was told they would ship what I actually did order. Half of flowers were dead in the replacement order. Absolute joke.

Horrible experience. I don’t know what country they answer the calls in but they barely speak English and follow a script. They got the address wrong. Promised an upgraded delivery the next day. The delivered flowers were not at all as ordered. Wish I could post a picture of what I ordered and what my niece received. It was totally different including the vase. I called to complain. They promised a refund but I didn’t get it and have to call again. RUN from this company.

You Blew my order for my wife on Valentines Day
Order NJIOC2525856836 never arrived.
Wife claims I forgot.
You should not be in this business.
I got a apology.
I should get a refund
L

If I have an option, I would give no star for their service. My girlfriend went through a bad divorce this year and the kids are with the ex-​husband for valentines’ weekend. So I wanted to send her flowers this valentines. The company was supposed to deliver the flowers on Friday, 2/​12, but my friend wasn’t home. So they rearranged the delivery for Monday, ²⁄₁₅ after only one fail attempt on ²⁄₁₂. My girlfriend is not home Monday-​Thursday. So I am not sure how they plan to arrange the delivery. By the time she receives the flowers, it will likely be DEAD!!!
First, I am not sure why they request for the recipient’s phone number, but do not contact the person directly to make delivery arrangement. Second, when I spoke with them on ²⁄₁₃ about the situation, they were still taking orders online for last minute delivery. But my order which was placed a week in advance could not be fulfilled? I am confused about the integrity and values of their business. Third, although the representative from the company called to mitigate the issue, he failed to do a follow up call as promised for the second delivery. So I am still not sure what’s going on with the flowers. They expect my girlfriend to sit at home alone all day on Valentine’s Day to wait for their flower delivery. The company even charged me an extra $ 14.99 to ensure morning delivery!
I would not use FTD service. They just can’t guarantee to deliver what they promise. So it’s a risk you will take going with them. I am not new to using online flower delivery services. This is by far the worse experience.

My boyfriend sent me an orchid plant for Valentine’s Day almost a week early because I was going to be out of town over the weekend and he wanted me to enjoy it before I left. When I opened the package the plant was dead. It looked like someone submerged the entire plant in water for a week and then sent it. All of the flowers were dead and droopy. The entire stem was purple (it should be green) and the leaves were soaked and limp. I immediately called them and after being on the phone with the guy for 25 minutes he was able to send me a new plant the next day.
The next day no plant came. I called and spoke to someone who would not give me any information because I didn’t send the flowers and said he would send me to someone that could help me. All he did was put me on hold for 20 minutes. I finally hung up, called back and spoke to a lady that was also clueless. She told me the package should arrive any moment. I wait until an hour after the office closed and still nothing. I called back and was told that they don’t have the plant coming until tomorrow and that all the other reps should have been able to see that and communicate that to me. I asked for a discount or partial refund and they told me they could give me $ 15 off my next order. This is the 2^nd time my boyfriend has ordered from FTD. The first time it was fresh cut tulips and they were half dead. I made the best of it and hoped he learned his lesson but clearly not since he ordered from there again. Why would I purchase more flowers from your company when your customer service reps are idiots and your products are crap? Unilocal FTD and you will find 1 – 3 stars for any city. Never ever again!

The value for the money is pathetic and for that reason alone, I will never order from FTD again. I recently ordered an arrangement which I ended up spending about $ 75 (included delivery and tax). The arrangement was a combination of some daisies and lilies. The same arrangement in my local grocery store was about $ 8 and was actually more bountiful than the FTD product. I did have some other quality issues, which I won’t enumerate here, as FTD took care of the issue. However, the value for the money is horrible and I will never order flowers from FTD again. My biggest mistake however, was not reading the Unilocal reviews before doing business with FTD.

I used the FTD website. Chose the rose bouquet I wanted. Website stated that they were on sale for 29.99. Website said, «sign up with your email address and we will give you a 20% off coupon for your first order». I did that. And magically, the website refreshed and switched the price of the flowers I wanted to 32. oo! Ok, a 2.00 difference, not such a big deal. I’ll get 20% off of the 32.00. Hurried through the order and placed it since I was at work. Got my email confirmation and VOILA — the roses are now 39.99!!! Minus the «discount» for signing up, they charged me 32.00. So I got nothing for giving them my email and personal info. Next problem, their autofill for when you enter the zip code is wrong. I entered the correct zip code for Maple Heights, Ohio as 44 137. FTD autofill form defaulted the city to Cleveland. Now I’m hoping the flowers get delivered to the correct address. Called customer service and they would not adjust the price of the roses nor could they correct the city name as the order was out already being processed. Never will use FTD again.

STAY AWAY! DO NOT ORDER from
or you will regret it. Paid $ 170 dollars online and FTD losers did not deliver to the family occasion-​sympathy a DEATH. We called customer service 1−800-SEND-FTD (1−800−736−3383) and got a rude representative that could care less that the flowers were not delivered to grandmother. He offered us a coupon for $ 5 a partial refund. They would not refund our money. Please do not make a sad occasion sadder by using FTD scammers. Blood money lairs. We had to fly to the funeral to make it up to grandma for FTD mistake. Never again FTD.

Cant get flowers delivered in salinas. No communication with local florist. 2 years running missed wifes birthday eith advance notice. Can guess. they screw up often.

I ordered flowers on Tuesday morning and paid the extra delivery fee to have them delivered by noon at the latest on Wednesday. At 2pm they still were not delivered. I called customer service and all she could tell me was they would refund the extra fee and she had no idea when they would be delivered.
The worst!