Macy’s

I went to Macy’s today to shop for a Valentines present. I went up stairs to the men’s dept (cologne dept) & I was helped by this nice lady her name is Lisa Beltran .She help me pick out a cologne for the hubby & gave me some samples for me and my hubby… She also wrapped up the cologne for me. I highly recommend to ask for her she was very helpful and really nice. We need more people like her at Macy’s
Keep up the great work Lisa

Maritza and Roger in the men’s department make the world a better place. Christmas shopping has never been so effortless. Maritza went above and beyond to hunt down an item with no tag and Roger was patient and extremely helpful. That was optimal customer service. Seriously. You guys rock.

I love Macy’s outwardly. The store is mapped out wonderfuly to make people think they are having a really rich shopping experience. Some of the clothes they carry are well tailored and reasonable in price.
However, the people Macy hires to man the registers leaves alot to be desired. I went to one Cashier, she told me she was a new hire and did not know how to do returns. She pointed me to another register.
Standing in line… Standing…15 Minutes… Standing…Waiting…While the inexperienced Cashier rang up a sale, redid the sale, rang up the same sale, redid the transaction… She kept making imput mistakes. Ahhh next customer… Here we go… Ring up the sale, delete it, ring up the sale, delete it. The girl did not know what she was doing. Fourty five minutes later she had only waited on two customers. :(
If Macy’s does not hire better Cashier Clerks I will have to go to Nordstrom’s. I will miss you Macy’s!!!

On 12/​13/​2015 at 6:30pm I took my whole family Christmas shopping and my brother wanted a body spray so we went to the second floor. My brother who’s 25 years old and has disabilities which you can see decided to ask this guy who was at the 2^nd floor wearing black dressing pants and light blue dressing shirt! Latino! Hello excuse me how much is this body spray? He said I don’t know and walk away and keep keep giving away samples of the perfume that he had to sell! I was very upset!!! My brother just look down. I hate it when they discriminate against people with disabilities! Don’t ever look down on people if your not going to help them up! I got so furious that’s my little brother regardless if he was or not how can you treat and make someone feel like they nothing! I started saying so saying out loud that I wanted to report him I know he heard everything that my mom and myself where saying I ask a employee that was also in the men’s department selling perfumes for he’s name according to her she didn’t know. I ask this young girl excuse me how much is this body spray? She said let me go find out she told me the price $ 29 something so I got it for my brother, I just felt so bad. he’s face said it all I hope that guy gets fired!!! My brother before this incident ended up buying my mom her birthday gifts which was sexy Amber Mk set and Tory butch set! Which was a total of $ 253.97 who knew a few mins later they would treat my brother like trash!!!

I was looking into getting a new mattress, I had already done my homework (somewhat) and knew what I wanted. I went online and even called their customer service number and asked several questions regarding a mattress they had on sale before heading over to the store. The rep over the phone was extremely helpful, but this review is not about her.
I decided to go to a store and see the mattress personally, being that this location is the closes and they had the mattress on display, I swung by. I arrived a little pass 6pm, I wondered around the store for more than 20mins before I was even acknowledged. When I started asking questions about the mattress, the employee stated that she didn’t know about mattresses and that the mattress specialist was running late and was going to arrive after 7:30pm. Being that I had some time to kill and was hungry, we decided to go have dinner. While at dinner I did receive a call from the specialist herself stating that she was at the store if we wanted to swing by, which we did. Long story short, she wasn’t much help. She really didn’t know much about the mattress but she did recommend I hold off on purchasing since Veterans’ Day sale was going to take effect within a couple of days. I did what she said, I went back to the store the following week and did see that the mattress went down $ 200.00, sweet! but… again, no specialist on the floor, the specialist had called in sick, therefore I didn’t get any help. I then decided to just call in my order and ended up getting a better mattress than what I had in mind. Next time, I’ll just go elsewhere.

finding parking on a weekday is like easy, but the weekends… like no matter at what time you go… it takes FOREVERRRRR to find parking.
just bought three perfume sets and i didn’t receive no type of free samples, like dafuck, like really tho?
stores are so stingy here with the free samples. like no, i know for a fact my perfumes came with a mofo gift, i returned them and bought them online
and guess what, yup, i got two bags and 13 free samples in the box, thanks
that and a deluxe mini size of the perfume i bought.
i purchased dior-​sauvage, narcissi rodriguez narcissi, and versace eros.
*buy your perfumes online, you get more free stuff*

I like Macy’s but I also drive an extra 7 mi. Or so to the one in Cerritos because the one in Downey is a mess!!! Terrible customer service and their hand bag selection is pretty much nonexistent. Aside the typical Michael Kors or Coach they don’t really have any other brands
It’s like they get all the ghetto rejects from the warehouse and just send them here if you want a nice purse don’t come here they don’t have them!
90% of the staff here looks like they hate their job they show it through their customer service. No advice no tips no sense of welcome at all!

They get their stuff from China. It’s cheap. I don’t know who the buyer is the the products are cheap. Their shoe selection is like pay less. The styles are old and I saw the same shoes downtown LA for $ 20.00. So over priced. They will go out of business like jcp. So disappointed in Macys. If you like to buy cheap crap go for it. I rather go to Fellas! !

I went to this location few days ago. Customer service I have received from fragrance dept was outstanding and then I went to shoes dept its a sad place to be. No one I mean no one came up to me and ask me if they can help me. I open a Macy’s card to spend some money I guess shoe dept sales a lot of shoes and they don’t need my business. To avoid this kind of service I am better off buying online. Seriously if it’s not for frag dept this place will get a big fat 0 star

This store is always a little Topsy-​turvy. Their brand selection is limited and customer service is almost non-​existent. I’m not a Macy’s fans but occasionally shop here when in need of a quick item and I know I will be in and out. Otherwise, this is not a store you would have an enjoyable shopping experience.

Mac counter at Macys has the most horrible customer service ever. I have come before and it was still awful i thought id give it another shot… still sucky… i will go to Nordstroms anyday now thats super customer service. Dont come here they will never help u. So unprofessional.

Went today for mother’s day to pick up a gift for my wife. I already had the mentality that it was going to be crazy inside so I knew I would have to be patient. I walked to the purse section to pick one out but noticed that all the bags were locked in together so I headed to the register. I stood in line waiting for the cashier. They only had 2 registers open I didn’t see any associate on the floor helping out. The cahiers looked overwhelmed with the people and I don’t blame them not only did they have to ring up the customers they also had to be helping out the people asking questions about purses. The cashier that helped me out was named Marqise he had excellent customer service he was trying to help everyone out the best he could. So it was a good experience, I’m surprised they were so understaffed compared to during the week where they have to many employees and it’s slow.

Lines! Lines, lines and more lines! Prepare to stand in line for 30 minutes or more! I think their management needs to improve. They don’t seem to hire enough people, they need more cashiers, their employees look overworked all the time. Not a nice, pleasant, shopping experience. Good luck finding parking, it took me 20 minutes to find parking on a Sunday afternoon. Go on weekdays, if you have to, oh and then (on a weekday) good luck finding one cashier in each floor… headquarters people, look into the management of this place!

Horrible service with an attitude… I came to Macy’s jewelry and watch department in the morning and the lady with short hair and a stale face, she looks like she hates her job? (You will spot her if you go to the jewelry dept.) I’m a regular at This Macy’s and I’ve never received a service so bad like today. This lady should be grateful she has a job and should be happy about it. Personal problems leave them at home. I would give no stars but the app asks for at least 1…

For an expensive place it sure is very disorganized and messy. I went to buy a dress shirt for my dad and it was just a total mess. Ties were just all bunched up on a table and belts were all misplaced. Not going to lie they did have some great prices on clearance stuff.

Terrible customer service-​all employees in men’s and in women’s shoes standing g around talking with exception of one –Rosalie. Her service was outstanding. Macy’s clearly has a training issue or just doesn’t care about their customers because they have so many of them. Only gave 2^nd star due to the good one

The fiancé and I were looking for the best man and groomsmen gift for the wedding. We first went to Del Amo Macy’s but they had little selection. The saleswoman there directed us to this location where she gave us a list of their G-​Shock inventory and literally they had like 10 of everything.
Roger was incredibly patient and helpful with my fiancé and I searching for the perfect watches. Alice, the manager stopped by and assisted as well and she was SO sweet and helpful!
Overall, this Macy’s has great merchandise inventory with amazing customer service!

Mac department customer service is the worst. Mac needs to train employees how to treat customers …;(

I have to update my review.
I went there this afternoon to return a dress I had purchased in Brea. While I was there, I figured I might as well look around to see if there was anything good. Well, they were having an awesome sale. Maxi dresses that were $ 80 were $ 12! A skirt that was $ 40 was $ 10. I had to return… and buy more. Lol.
When I got the the register, there were two girls. Neither of them had name tags. The one right behind the register, as soon as she saw me, yelled to someone else asking if she was ringing up. She, then, told me to go to the other register to wait. Really? As I was walking, she said ‘nevermind’ and that she’d help me. Well, she didn’t talk to me the whole, entire time except to tell me my total and when to slide my card and when to sign. Instead, she spent the whole, entire time talking to the employee next to her, who had her cell phone out and showing her things on it. The girl would stop ringing up my items to look at the cell phone. It was the rudest service I have ever received at Macy’s. Terrible. Awful. Just plain… bad. So, I had to update the review.

The worst one of all, always messy had to do a double take thought I was in a Ross or something (shade no shade on Ross store lol). Hardly ever come here if not just to walk thru to get to the parking lot. Get it together Macy’s Stonewood Mall!
Oh and a side note on the MAC Counter: Probably the worst MAC counter I have come across, not very helpful nonenthusiatic and in the middle of helping me the sales person stopped to help someone else needless to say I left and I didn’t buy a thing (which is a rarity for me).She won’t be back!