Pep Boys Auto Service & Tire

Rafael, Herb, and all the rest of the staff here are really friendly, knowledgeable, and very helpful. I bring my Pilot and CR-​V here and never have any problems. They will help to get you the best deal possible and put the customer first. Prices are much cheaper than going to a dealer, they take appointments, and they explain everything in detail.

I’m very disappointed at this pep boys in Downey. I live in Downey so I called in because my tire has a nail needs to be patched and the guy at the service desk told me there tire machine isn’t working at the moment. So I come to pep boys here in Bellflower and the gentlemen here tells me that they get alot of Downey’s customers here. He tells me that they don’t need the tire machine working to fix my tire. Downey pep boys to me have lazy workers and they lie on the phone. Nobody wants to work and the boss should fire some people.

Customer service here is great! Everyone was very welcoming and more than happy to help me out. I am definitely coming back.

I brought my car in for a simple oil change and tire rotation and got a call that my car needs a new axle boot worth over $ 400. I thought this was suspicious seeing that I had recently taken my car to a specialist who said nothing about a bad axle boot. Took the car home and first noticed they lost some of the under side guard screws. They even tried to replace some with US type screws, but stock are suppose to be metric screws. Noticed also some holes were stripped. When I inspected axle boot I saw a small cut that looked like it was made with a razor blade or diagonal cutters. This was suspicious because the under side guard would have protected this area. So why was there a cut? Grease from axle boot was everywhere. Had to do my own patch job. I’m not at this point accusing them of cutting my axle boot, but I am accusing them of loosing screws, stripping threaded holes, and replacing with non-​metric screws. This really puts into question their integrity. Will not take my car to Pepboys anymore. Seems like they are just focused on getting cars out the door kind of like a fast food restaurant with no care about quality.
Update: I saw that they also lost my air filter clips.

New tires, alignment, and oil change was pretty fast for how busy they were. Great service

So far I haven’t had a bad experience here, started coming here instead of Jiffy Lube. Prices are reasonable for standard maintenance services, but I usually take my car elsewhere for more intricate services (better pricing). Their waiting room is nice and comfortable. I’m a sucker for their Keurig coffee, they have a refillable water bottle station, TV is always working, point being I don’t mind waiting here. In regards to the waiting time I’ve never had to wait more than 1 hour from the time I’ve arrived until my car was finished, which is pretty good considering I’ve come here when other people are having their vehicle serviced at the same time. I would give them 1 more star but when you first arrive the customer service is lacking, but that’s only because you can tell they’re busy multitasking. So I can’t fault the employees too much if they’re understaffed, they do their best to make due with what they have, and it probably makes my overall wait time less.

I just left this shop because the older gentleman who was helping me wanted to charge me $ 69.99 for an oil change on my very basic Honda Accord. This would have been my second time having an oil change done on one of my cars here.
The first time I was written up by a much nicer, less questionable, younger guy but later charged by this same guy from today and he tried to charge me more than the first Guy’s estimate. Good thing I caught it.
Today he tried to tell me that because my car takes only takes 0w-​20 oil and because the only 0w-​20 oil they carry is synthetic, my oil change would have cost me $ 70. Ridiculous!!! Not even Honda charges me that much for an oil change.
Granted my Elantra takes 5w-​20 so the first oil change didn’t cost me as much but something sounded fishy about he was telling me and trying to charge me.
Car repair shops are known to try to take advantage of women that come in alone but I used to work at a Honda service department though so sorry Pep Boys, you lost a sale today and a customer.

They have agreed to refund me fully. Case settled and closed.

First time coming to this pep boys I had a battery problem, they changed it quick and easy had me there for about an hour… that time great service 5 stars BUT next time I try to come in for an oil change I had no appointment because I never keep my appointment because I’m a busy guy… they tell me I have to leave it for 2 ½ hours WTF what the hell is this a car dealership service station there I would understand… here BS I tried coming back 3 times at different hours of the day same BS auto service my ass so that being said –1 star for BS

I really like the service here. I think the service is quick and well as reasonable as far as pricing. If ur a female watch them always try to get u with an air filter but I know my car so they don’t push for me to do anything I really don’t need. I recommend this place.

Herb and the guys did a great job — new tires, alignment, oil change, 40k mile service — nice and easy, great communication and the work was finished right on time… thanks!

Been going there for over 12 years.. Never had a problem before. Very courteous, knowledgeable and friendly staff. As a woman and mother, you want to make sure you are taken care of and that your car is running in tip top shape. Rafael and Herb always make me feel comfortable. Just wondering if maybe these bad reviews are directed to the wrong Pepboys. I only go to the one on Paramount Blvd. Thank you Rafael and Herb for taking care of my family’s cars.

I am so dissatisfied with the quality of service that I have received from this place. I’ve gone quite a few times, and every time I left, they overlooked an issue!!! I’ve NEVER left feeling satisfied with their care of my car. It’s like they «forget» to address my car’s issues so I’ll just bring it back sooner! So not okay. Go to Steven Luzzi Automotive a block away for WAAAAAY BETTER SERVICE.

Worse customer service ever! I ain’t ever going back to these pep boys. If u don’t like you’re job idk WTF you’re doing their. Go out and look for another one… Simple as that…

Such great service. I really appreciate the service I received and the information they gave me. Thank you guys for the great customer service.

Beware, overpriced tires! Plus, the guy quoting the tire prices is slick like a used car salesman. I came here for a quote to replace 2 tires (front and back). I asked how much to replace the TWO tires and he (talking real slick) said $ 450. Mind you for no name brand tires. So I clarified the price, then he said no, if you want the back tires it would be $ 520. I was like ok, $ 520 for both? Turned out those are individual prices. Wow! Almost $ 1000 to change out two tires! Went to a small business owned tire center (Eagle Smog Check in Downey off Telegragh) and got both tires replaced with a Michelin off brand for $ 270 all-​in. He even checked another tire that has been leaking air and fixed it for free! Do yourself a favor and get quotes.

Came here Sunday afternoon. Called ahead, for a nail stuck in my back tire. Guy who helped me was awesome super friendly. Watched some football & got my nail removed with it puncturing the tire, so I basically walked in, they removed nail from tire & I didn’t have pay anything. Also the guy stated my tires all had low tire pressure and they checked all tire pressure and put correct tire pressure in all tires.
–If the nail did go through & they would have had to patch it up $ 29.99.
Wow. Ty pep-boy’s
Will Most def. come back! Great customer service :)

Awesome deals! Caring workers no bs here. Come here and check their prices before you go somewhere else

God-​Jesus what a project. Came to get an oil change. It was Sunday and I didn’t want to bother with it during the weekday. They were the only one close enough and open.
I suppose it was somewhat busy and the guy says there are about 3 people ahead of me. Not a problem, I can walk down the street and watch some Youtube at home.
Then problems begin. About an hour and a half later he calls and goes over the courtesy inspection with me. Holy hell, by the sound of it, my car is essentially going to blow up into a million tiny pieces. He starts droning on and on about how dangerous my car is. Granted, it is a piece of shit, but I’ve never had any problems with it before and he never mentioned some of the things I already knew had problems. You know those mechanics who ask you, «look you know your car better than anybody else, how does it run?» LOVE those mechanics. Not Pep Boys. Anyway, I politely thanked him for the inspection but he keeps pushing the sell. I have no quarrels with the guy personally, it might have just been Pep Boys bullshit scare tactics they make employees push. What a shitty job. Well, what bothered me was his own angry tone, as if he had done the inspection himself and I was a fool for not getting 4 new tires (kiss my ass).
About 30 minutes later I had to call back because I know for a fact it doesn’t take that long to change an oil filter. I asked for the status and he said, «about 30 more minutes bro». Nice, bro.
Show up 30 minutes later and he keeps trying to push the sell. Says he has the right to hold my vehicle for it being in such dangerous condition. I say, «come on dude, it just needs a car wash.» Take my keys, pay Pep Boys, and blow him a kiss goodbye.
And that is the story of how a boy became a man because no man would take their car to a boys shop.

My first time getting routine maintenance on my car since my free service term ended with Toyota. I was nervous about taking it somewhere besides Toyota but I’m glad I gave this Pep Boys a shot.
Staff was prompt and helpful. I actually came in with a friend who had an appointment and they managed to squeeze me into their schedule even though they were busy and were closing in 2 hours. I mentioned that one of my tires kept losing air pressure so they took a look. They found a screw in my tire and patched it up for me (at a reasonable price of course).
My friend had a good experience too, they advised him on some maintenance work he needed but didn’t pressure/​bully him into getting it the same day. They expressed the urgency without causing discomfort.
There was a nice lounge area to wait, complete with free amenities including wifi, charging station and coffee (from a Keurig so it’s fresh and hot). The décor was new and modern– didn’t feel run down and dated like most auto shop waiting areas.