Russell’s Bicycles

I’m not sure where all of the negative reviews about customer service are coming from, since I had a perfectly friendly experience here. Came in about a month ago to get my brakes checked out and was greeted right away. They were done tightening my brake pads in less than 10 minutes, and also replaced a bolt for the fender for free. Whole thing cost about $ 10, but the best part was that I wasn’t talked down to, unlike some bike/​car places where I’m used to being treated as if I don’t know anything just because I’m a young woman. The men working here were clear in explaining things to me without acting pedantic; would definitely come back for future repairs!

I’m new to the biking world. I ordered one online, and put it together myself (which was harder than I thought). I had some trouble while riding (thankful right by here), and brought it in. The guy working tighten the handlebars for me and told me about a tune up they can do just to make sure it’s all good to go. I decided it was best to do so, so I brought it back a few days later for a tune up. I also needed a new back axel because I had a baby trailer put on and wanted a new seat. A different guy working was so friendly and helped me decide on the seat. They checked it over, added the axel and the new seat quickly. The bikes safe and good as new. Basically it was great, quick service by knowledgable people.

Sold my $ 700 trek for $ 299 these guys built one shitty bike. The bike itself was good but due to the garbage work done there I had to sell it. Gears would skip and casued me to have an accident and almost get hit by a car. And one of those instances was within a week of purchasing it. Dont buy a bike from these guys, well I should say dont let them build a bike for you unless you want to end up in a bad accident. Im sure travis was the loser who built it.

Came here to ask for advice on a bike build. The shop hours say they open at 10am, it is 10:1 8am now and the doors are locked and I can see the tall white fellow with very short hair sitting in his chair. We made eye contact and ignored the fact that the store doors are locked and I’m waiting outside.

Dude in a beard kept going back to his boss to check how to fix my bike… and i know exactly what’s wrong with my bike but he kept trying to sell me things that i know i don’t need. Prices are way too steep and not friendly at all. Next time call around before going to these people.

My husband and I went in about a month ago just to look around with no intention of buying, but we saw a few that caught our eye. Travis was very informative and helpful. We purchased 2 Electra beach cruisers along with a car bike rack and a few extra accessories. We were there past closing time but we were not rushed. He made sure we had all of our questions answered and even helped my husband install the bike rack. Definitely will be going back for any future bike purchases.

The guy that never shuts up supposedly ordered a bottom bracket for me, but when I showed up with the receipt apparently the order never happened. They pretty much stole my $ 30 definitely going to be contacting the better business bureau about this.

Guy with beard not so nice and with a bad attitude… He should of stayed home today… price was given over the phone and when I get there it’s higher then what was quoted… I would of been ok with that but his condescending approach was borderline harassing. I must of pressed the right button because the bearded guy flipped out… The only reason I would even go back is because we bought our bikes there and we have a life time repair and tune up at no cost…

I placed two bikes in the layaway a ladies and Men Trek with two different receipts. The mens bike was sold when it had a sold sign on it. The bike was replaced which was ok but shouldnt have never be SOLD. Then, on 5÷24÷15 I paid off the mens bike and I authorize for only the Mens bike to be pick up. I specifically told Travis only that one bike to be pick up not mine. Why in the HELL did they allow my bike to be pick up as well without a receipt when I specifically said not my Bike. So now, I dont have a bike but got my receipt showing I still owe monies. I will never shop there again. Such idiots!!!

Growing up in Downey, my parents bought all us boys (3 of us) our bicycles from Russell’s Bike Shop. It was a friendly, knowledgeable place with a great selection. As we’d out grow our bikes, our new ones would also come from Russell’s. I remember «test driving» my bikes in the alley behind the shop.
Years ago, I wanted to give my daughter that same experience I had. Once she was old enough and off the training wheels, I took her to Russell’s to pick out her first «real» bicycle. We walked in and two young guys were sitting behind the counter. I said «HI» first and was greeted with a «hey». We walked the showroom, unassisted, for about 20 minutes and my daughter chose the bike she wanted. I called out to the guys behind the counter that my daughter wanted the certain bike. The reply I got was «Bring me the price tag.» I took the tag off of the bike and up to the counter and paid for the bike. The guy said «Thank you» and I walked away, got the bike and pushed it out of the store.
I couldn’t be excited about the bike for my daughter, as the entire atmosphere and service had changed. I patronized the business because it had always come through in the past and was very disappointed to learn it didn’t seem to care any longer and didn’t want to be part of the process of people’s childhood memories. I haven’t been back, and maybe they’ve changed their ways but the experience has stuck with me and I thought I’d share.

they are always quick and ready to assist one with their bicycle problems even if it is as easy as showing one how to install a basket on the handlebars… like me. thank you guys…

Went in to fix a flat was charged total 14.00 in less than 15 min work was done and I was happy. Highly recommend. Small businesses gotta support

when in need for any bicycle repairs, advice, or purchases go to russels and ask for travis. hes so helpful and will not make you waste your time or money. genuine dude.

They’re open 7 days a week which is good for someone who works 6 days of the week. A very non-​descript place; a bit dead on a Sunday but what do you expect. Everybody else is either at church or shopping. Or something.
I came in to get new tubes for my bike. They didn’t have it in stock so they had to order. The order came the following Saturday. So for 2 tubes, an under seat bag, and a new set of pedals, I paid around $ 80. Kinda pricier than what I expected but I don’t really know anything about bikes. The owner was also kind enough to do a whole check on my bike and let me know what I need to look out for especially if I planned on riding the bike for more than 100 miles.
Support small business! =]

In a day when stores are yearning to screw their customer for every buck they can get, it was such a refreshing experience dealing with the honesty and awesome customer service Russell’s bike shop –especially bike repair guy Ramiro-​provided us. In the future we will definitely bring all of our bikes here.
I have a 2009 Specialized Bike and we needed help with the front suspension because it was leaking oil. My husband and brother took apart the front suspension and figured they would clean it up and put it back together. However they realized it was a more difficult job than they initially anticipated and so we went in to Russell’s Bike shop just to ask them some questions.
Ramiro turned out to be such an exemplary employee and he was so utterly helpful and took the time to explain exactly how much oil we needed in each fork and the seals we needed to order in and stuff, so we ended up turning in the bike to the shop and decided to allow them to fix it.
During the week my bike was at the shop, Ramiro kept us updated on everything that was going on and let us know of any additional costs, or concerns about placing the order for a new suspension kit. In the end we found out my bike’s suspension had been discontinued and no one was selling parts to fix it, so Ramiro graciously returned my bike to me with no cost at all for all the hard work he had done and also recommended what I needed to do and which websites I needed to log onto to buy used parts for it (since I didn’t want to buy a whole new front suspension).

DO NOT LET THESE PEOPLE WORK ON YOUR BIKE.
When I drop my bike off at a shop, I do it with the trust and belief they will know more about bikes than me. I am paying for expertise, or I’d work on my own bike at a co-​op.
Travis sure does seem to take over, and leave the secondary person in the shop quiet and unable to speak up.
When I dropped off my bike, the legendary Travis told me a little rust on my chain was fine, replacing it would be «purely cosmetic.»
When my bike broke down 2 days after I picked it up, I learned this is in fact not «fine» with a 10-​speed vintage shimano dérailleur.
Travis also wrote the ticket I should have read more thoroughly that my brake cables were being replaced when my brakes were 100% fine, my dérailleur cables needed replacing. I told him that.
When I went back two days later with a broken dérailleur, Travis, clearly pissed, could only reply «Can you read?»
Simply, I shouldn’t have to double check to make sure their work is correct. I expect a bike mechanic to diagnose the problem CORRECTLY. I’m paying you to do that. I’m not paying you so I can write the ticket.
Travis simply made a mistake and couldn’t make it right when I went back 2 days later.
When I dropped off my bike, I added multiple times «Please let me know if there is anything else wrong and call me and I’ll approve extra charges,» so there was plenty opportunity to figure out my dérailleur cables are fried, and call me about replacing them, even if the mechanic blindly follows the ticket. I expect my bike to run smoothly after it’s been worked on.
I kind of thought it was funny when Travis said in his condescending tone that there are no fixies in the store because… something elitist… but now I see I should have seen the writing on the wall that these guys are elitist bicyclists who only know how to work on their own bikes, if that.
I’ve never had a single problem with Orange 20 Bikes in Los Angeles or The Bicycle Stand in Long Beach.

I’ve been there about 3 times and the 3 different guys who work there are pretty much useless. I showed up with a product that was a bit too ‘fancy’ for them and the 2 tech guys pretty much crapped their pants when they took a look at this unconventional item they have never seen before. I had to calm those 2 girls with beards down and assure them that even though they, in all their bike wisdom and glory, having never seen such technology, can indeed install this part because it does in fact come with instructions. I am not able to amass a nice pile of bike tools, so I rely on these goons to do the work for me. Unfortunately, they wanted me to leave my bike for 3 days for a job that would take all of 15 minutes.
The selection of stuff for sale is weak and pathetic. the staff is useless and rude. the prices are TOTALLY RIDICULOUS.

I have been coming here for a few years now for some road bike parts.
But best yet, been coming here for the knowledge and experience they have with most kind of road bikes.
I have been to other small bike shops, but none match up the knowledge and epxertise as these guys have Ramiro and Travis.
Ramiro is definitely the go-​to mechanic. He is friendly, gives honest opinions and does not up-​sell you, only recommends if needed.
Travis will provide good feedback on purchasing items and bikes
Definitely recommend Russell’s Bicycles for BMX, Road, Cruiser, bikes and parts!

I have been coming here often. The mechanics are great and the customer service is awesome! Travis and Ramiro are very helpful and informative. Financing from TREK is a plus!

I cannot say enough good stuff about this bike shop. The bikes, I can attest, are expensive, but so worth it especially if you actually ride them & take care of them! Travis, «the dude with the beard,» was an awesome guy who didn’t have to «sell» my husband and me on anything. He just told the truth and didn’t pressure us whatsoever. When it came down to it, we really liked this place the most because they had great workers, would order whatever bike/​accessories we needed if it wasn’t in the store, and offered free service/​maintenance on any bikes purchased there as long as you owned it. Awesomeness.
Review #129