Sephora

They never have anything in this location, its my 3^rd time going to get the makup forever foundation and they never have anything in stock. I suggest you dont waste your time and gas coming to this location go some where else even if its far.

I would give them more stars but the only reason I even gave them 3 is because of two people laura which helped me several times and is always nice and the cashier Jade is also friendly all the other staff I have came across has been stuck up and rude I spend alot of money at sephora so I expect a pleasant visit. At the lakewood one they are super friendly and helpful. But laura and Jade get two thumbs up and 5 stars the rest of the staff doesn’t!

I love Sephora. But every time that I’ve gone to this location, they’re never well stocked. I’ve asked for the UD catfight lipstick they were out and asked me to come back in two days which I did and they still didn’t have it. I even called and they said they did. What a waste of my time. On another occasion, I asked for the Bite Beauty in Glaze and they were out, as well as the another similar shade they recommended (forgot the name of the shade). Why are you going to recommend a shade of you don’t have it in stock. Sadly I’m going to have to drive to Montebello or Lakewood for my Sephora fix.

Today was my first time in Sephora. I must say I was really nervous.
Once I walked in a girl named Sabrina asked if I needed help.
I told her what I was there for and she really took care of me walked me thru everything took her time to get me the right color foundation. She was very sweet and gave me really good customer service I felt very comfortable. Unlike when I visited Mac they looked at me like wow u really know nothing about make up made me feel dumb lol.
I will definitely come to this Sephora again.

I wouldn’t even give them a star to be quiet honest. I was just here 5 seconds ago and no one assisted me. It was so slow and plenty of workers available. But yet, no one could assist me. Future reference, if you work at a place where people need assisting, assist them. Do your circle eights and ask if people have been attended. If not attend them. Honestly, so sad. Lady at the cash wrap was sweet, she asked if I needed a gift box and sent me to someone and they had a dumbfound look on their face and asked another associate if they had gift boxes. They walked away without saying anything to me and pretended to be doing something. Customer service is just plain bad. I’d avoid this location, unless you know what you need go in and get it and walk out.

Had to go twice cause they didn’t have the foundation I wanted in stock but the customer service is great and the employees are very helpful (:

2 females working the register and a young kid helping ME with my lipsticks… ummm, something is definitely wrong with that picture. I give him credit though, he was helping a few customers at the same time.

This Review is solely for JADE! She was very helpful, nice and she smiled! No one there smiles ever! I’ve been to this Sephora many times by default since it’s the closest to me, and there’s never enough MUAs or product. Jade was a fresh breath of air, she was very pleasant and even helped me find some make up, even thought she was working the register and not on the sales floor. Thanks again Jade! You’re awesome!

Karina @ the Benefit brow bar is the best, more experienced, & professional eye brow technician that I personally have ever worked with. She gets to know you and cares about her clients. Definitely recommend her if you are ecer in the area.

Now, I can’t complain too much about service at this location. Every Time I go in I’m pretty much always helped out or, I just wait until one of the employees isn’t busy and ask if they can help me out. Which isn’t necessarily bothersome for me. But, the one thing I can’t stand is that they are always out of stock on things or just don’t get certain shades or products and I always end up retuning things because I’m not happy with the shade they suggested instead of the one they claim to be receiving in a couple days. I am aware of it being a small location and, I can at least rely on picking up the necessities I need like foundation, conclear, eyeliner, and some face creams and primers. The main reason I’m giving it 3 stars is that I recently became a VIB member and I was so ecstatic on getting a 45 minute make over and boy, was I in for a mistake. Yes the lady who did the make over was very nice walked me through all the steps but when I walked out of Sephora I ran to my car. I looked horrible! What bugged me the most was that the manger walked by and told me and the lady who did the makeover that she loved how I looked and that she did a great job on me. When clearly I looked nothing like I would when I would do my make up myself. So if you decide to use your free makeover card just make sure it’s not on a special occasion.

Went to this one today and I was looking at my favorite foundation & I couldn’t find my summer color and two of the girls were just standing there one has gray hair the other one had dramatic eyebrows talking about who knows what I was standing there for a long while and no help from anyone so I walked up to this other young lady and she seemed so stuck up when I asked her what was a good matte liquid lipstick she was like «what do you mean» I was like common now you should know you woke in the make up department for goodness sake.
On the bright side the lady who rang me up had a black bandana was super sweet and nice and very helpful & answered all my questions no problem!

Thank you for updating my email. Different locations have said they have updated my email and finally it worked. For the last 4 yrs or so. Been a member probably for over 10 yrs.

Worst Sephora I’ve EVER visited!!! The staff here is EXTREMELY rude and definitely lack hospitality and customer service ethic. These girls, and yes I say ‘girls’ regardless of their age, due to the way they conduct themselves and immaturity they convey. I have walked into this sephora location numerous times and each and every time these ‘girls’ stare me up and down and don’t bother to greet or ask if I need assistance. It’s like I’m back in high school. Somebody contact HR and inform them they need an inservice and teach these ‘girls’ proper work ethic!

Staff is great, friendly, & helpful! The last 3 times I’ve been here the staff always helped me. They approach you not like other Sephoras where u have to hunt them down! Even tho this Sephora is small they have a lot of products in stock. Today a staff member helped me pick the right foundation color & gave me samples of other products too. The cashier was very friendly too. I’m impressed. I will definitely visit this Sephora again. Plus it’s close to home! Yay!!! (:

Came here to get stuff for my gf, and they were super helpful.
I thought it was going to be awkward but a young lady named jade definitely made the right choice because my gf was super happy :-) !
Thanks jade !

Worst sephora ever. I literally waited for one of the 10 people who work there to help me. Ended up leaving my purchases because I was feeling very frustrated. Heading to cerritos hoping to recieve better customer service

save your money and go somewhere else…
employees here are rude and lazy and give you attitude! it doesn’t matter what day or time you come.
the place is dusty & gross testers are broken not available mixed and overall dirty.
never have stock of anything.
avoid this Sephora trust you’ll regret coming here.
they should really fired all employees here don’t work if your not happy!

I am loyal to Sephora – but this store is just horrible. I stood around for about 20 mins before I had to ask for someone to help me. Even when I did ask for help – she told me she was too busy because they only had 3 people working! My problem or yours? Just go to Cerritos or even the JCP Montebello does a better job.

I HATE this Sephora. The first time I came here, I went to make an appointment to get my make up done. The worker was chatting with another until she finally saw me waiting at the register. She gave me attitude so I just decided to cancel it later. Now, today I called to see if they had an item in stock. They put me on hold right off the bat. I was able to actually GO to the store, answer my own question, and purchase my item while I was STILL on hold. The store was a little busy, but that doesn’t mean you should have other customers on the phone on hold for 30 minutes! Even if this location is closer to me than the Cerritos location, which have always treated me wonderfully, I have learned my lesson and will NEVER recommend or return to this location again.

This is the worst Sephora I’ve ever visited. It’s so small, not well stocked, and all the employees, management included, are rude and short-​tempered. I’ve been here twice because I didn’t have the time to go to Cerritos and both times, I’ve been ignored, rushed, and dismissed.
This is unacceptable, particularly since every other Sephora I’ve visited has been the complete opposite of this location. I will only come here to return something, but not to purchase anything.