Live Adventure

I saw this company on Groupon. The promotion was for a «six-​hour rock-​climbing tour for two» for $ 99, and it was listed as 60% off a value of $ 250. Before purchasing, I checked the company website to see what kind of tour they offered. The website lists a PRIVATE tour for two for $ 125 per person. Which is $ 250 for two. And 60% off that is $ 100. (I also checked Unilocal,btw, before buying, and the company wasn’t listed… which is why I’m doing my due-​diligence and posting this.)
So I obviously assumed that’s what we were getting – a private tour – and bought the Groupon. When I got a confirmation email for our upcoming reservation, I noticed that it was sent to multiple recipients. I responded to confirm that we were going to be getting a private tour, and was told that we were scheduled in a group of 12. I never would have purchased it if I had an indication it was a large group, because we are experienced climbers looking for individualized instruction.
When I emailed my frustration, asking them what they could do to help fix the situation, they replied that I was the first person to ever think it was a private tour. Fine, but that’s clearly because I was the first person to dig through their website to compare the deal; do that, and the conclusion that it’s a private tour is a no-​brainer. They suggested I contact Groupon for a refund, which I’m doing, and offered me a long-​shot on possibly scheduling a future date with a more experienced group.
I rarely take time to post negative reviews, figuring that most complaints are the result of personal preference. But I feel really misled by this company. I think they’re using Groupon to offer a service not listed on their website – a $ 50 per person large-​group tour – and misrepresenting the value of it in Groupon’s advertising. If you want to go with them, make sure you know what you’re getting.