BJ’s Restaurant & Brewhouse

No way to go wrong here! I had the North Shore Mahi Mahi & Shrimp and I just wish there was enough left for lunch tomr! The California flatbread is also a fav!

I was really disappointed. First we were sat beside the door and the restaurant was freezing so I had to be bundled up throughout my meal.
Next, even though we didn’t order our meal until well after ordering apps, everything still came at once.
Third, no 2^nd drink refill offered. In my opinion its time for this place to clean house.

Sara was very friendly and was able to offer options when my favorite menu item was no longer there. And also offered beer to go with each option. Would definitely ask for her section again

Called ahead for seating an hour in advance, still had to wait over an hour to be seated. Food is mediocre at best. Go spend your money somewhere else.

You have to eat the pazookie and avocado egg rolls!!! OMG, I drive there just for those 2 things.

We ordered Kale roasted Brussels Sprouts Salad. So disappointed, we are extremely disappointed, the leaves were rotten. The manager did not charge us for this salad. However, restaurants mustn’t serve foods that are not fresh, let alone a chained restaurants like BJ’s.

(the following review is for their whole online ordering experience only, as our restaurant experience was great)
Well weird… had a strange experience with BJ’s tonight. We didn’t eat in, we got take-​out, using the online ordering system (which needs some serious work). I’m not going to go into detail about everything we ordered, but a couple of items were missing/​forgotten and my flatbread pizza (the California Club) not only had minimal ingredients (where was the avocado???) but I found tiny slivers of plastic in it??? I was like wtf??? I pulled them out of my pizza to make sure it wasn’t just hardened pieces of cheese, but nope… it was very thin strips of white plastic. In my fricken pizza. How that could happen is beyond me, but it was there. That alone has turned me off from ever ordering from them again. I realize accidents happen, but how plastic makes its way into food is baffling and I’m not taking the risk a 2^nd time. Sorry. It appears they don’t take as much care on their take-​out orders as they do on orders placed in-​house.
Also, I’d like to add that their online ordering system p’d me off a tad. I wanted, at first, one of the entrees, but didn’t want the sides it came with. However, I discovered that with the online ordering, you can’t swap sides. If you delete the sides the dish comes with, that’s it, you’re done, you don’t get to pick something different in its place. You can take away, but you can’t add. So if you want a different side, you have to order it separately, meaning you have to pay for it separately, so I decided against that entrée because I’m not paying $ 15 for one piece of fish when I have to add — and pay extra for — the sides that I want.
Speaking of sides, there are no pictures and no descriptions of the items. Side dish of avocado… okay, um, is that a whole avocado? A half of one? Avocado spread or perhaps guacamole? Side of bacon… how many slices? A side meatball… are we talking just ONE meatball here? For $ 2.95? You guys really need to be a little more specific.
Also, it would be nice to have the date and time you’ve chosen to pick up your order displayed on the «review and submit» screen. I wasn’t sure if the system had recorded the pick-​up time and I was a little nervous about hitting the submit button. The pick-​up time was correct, but I didn’t see it until I received the confirmation email. In other words, if you forget what pick-​up time you chose or you want to make certain the time is correct before you hit submit, you’ll have to start all over again. Or do like I did… hit submit and pray the correct pick-​up time was received. Not cool. All information, including the customer’s requested time for pick-​up, should be on the final screen before you submit the order.
We may eat in again, but no more take-​out from BJ’s.

Why do I keep doing this to myself. It’s like I forget how unbearable the service is… every time. Tonight was another example. Took forever for the server to come to us the first time. Food was slow in coming out. Fries were barely warm and rubbery. Finally tracked down a passing server to get that taken care of as our food was dropped off and our server had not stopped back to even ask how it was. About 15 minutes later he did ask how we and a table across from us was… they had been waiting for nearly ten minutes for refills. Ugh. The brisket burger I had was slightly burnt, but to be honest, it was still crazy good. Would’ve been great with some hot, crispy fries, but such was not in my future. I won’t be back. Love the food usually, and love the craft beers. But I can’t pay these prices for this bad of service.

Amazing food and atmosphere. I’ve tried the calamari rings, pizza, chicken Alfredo and sirloin steak. Everything was delicious except for the steak. It was heavily seasoned with salt & pepper. Yuck.

Came in for lunch today with a group. Servers were nice and attentive. However there was a mix up with the order. So I waited for the revised dish and I guess because they were trying to turn it around quickly they didn’t cook the pasta long enough (or reheated the first batch too long) and it came out hard and just couldn’t really be eaten. Kind of a bummer, but here’s the thing that turned it around — without a complaint or an ask, the manager took it off the bill. Such great service that it’s hard to leave unhappy! I know the beer is good and and the atmosphere is nice, so we are sure to be back now.

I was very upset my last trip at BJS. We came during lunch… We were promptly sat. And no one came to our table for 20 minutes. Since we were on lunch break we had to get up and leave and go to Wendy’s to make it back in time. My sister was so disappointed because she really wanted to try the pazooki.
I know lunch time can be busy but we watched 3 different servers walk by without saying a word. And then there were two at the computer just standing there. As we walked out the hostess asked if anything was ok and she seemed shocked no one had even visited us.

Good atmosphere, good service, good food. If you’re looking for the local pub this isn’t it, but what it is is a reliable modern American brewpub chain. The house brew list is long and varied. I enjoyed the IPA. Food wise my wife loved the honey siracha brussel sprouts. We had a deep dish pizza which was more crust than toppings, but everyone including the kids enjoyed it. We all agreed we would go back

Had a small hawaiin pizza, pulled pork sandwich, and mozzarella sticks. The food and drinks were good, but the reviews talking about poor service were correct. Our server did not talk with us, had few recommendations when asked, and did not the menu items. The menu was extensive and there were lots of thungs that sounded good. Our food was served in a timely manner, but it was at least 15 minutes after we were done when we finally asked for a box and a bill from a different server. I would probably come back, but i would not hurry back.

BJ’s is similar to Cheesecake Factory — a lot to choose from and it’s all good.
Don’t go if you are indecisive… like me. :)
The food selection is bountiful and the beer selection is great.

Had an okay experience. New Orleans jambalaya was decent, yet the service was extremely slow… it took a really long time for us to get food…

Just had lunch here today and had no complaints. The service was good, the food arrived quickly and the large screen TV was showing the final round of the golf tournament.
We ordered the avocado spring rolls as an appetizer and they were fabulous. Our waitress said they are the #1 appetizer on the menu and we believed her.
For lunch I had a ham, turkey and bacon sandwich. It came with a side salad and had Swiss cheese and a slaw of some kind on it, it was all very tasty. My companion had the buffalo bacon burger, with wedge fries. His plate was HUGE! What he really liked though was the black cherry soda they offer, which is house made. We did not have dessert, as we were stuffed!
This was my first lunch visit but it will not be my last. We did not stay long enough to learn who won the golf match, so please keep that information to yourself until I can get home.

This is my second time to this restaurant in the same week. Employees were really nice and our waitress was always checking on us and making us feel like home. I love the Santa Fe with grilled salmon salad. I even brought my baby the second time with no issues. I definitely recommend this place!

I have eaten at the BJ’s at Polaris and wasn’t terribly impressed but that was years ago so back in town with 5 others to feed we decided to give this location a shot.
Receptionist was great our waiter not so much, very slow service, made a few requests with our food order and none of them happened. The Calamari was awful and the majority was the multiple tentacles and they were over cooked, dessert was asked without chocolate ice cream and it came with chocolate ice cream. We closed the restaurant so no time for do overs… Food was decent service not impressed

Get the jambalaya! It’s really good. It says it comes in a spicy sauce but it’s really not saucy or that spicy. However, it has amazing flavor and a good proportion of meat to rice. But make sure you save room for a pizookie. Seriously you can’t go to BJ’s and not get a pizookie. All of the flavors are soooo good.

Every time they have a seasonal beer I try it and it never disappoints. I love that the staff knows their stuff and makes selections so much easier. A good mojito is hard to find in Ohio and theirs are pretty good. A bit on the sweet side though. If you came to drink, you’re at the right place!
Don’t forget to order the gourmet Mac and cheese. They serve it nice and hot, it’s so flavorful full of bacon and cheese. Goodness in every bite. Their entrees are pretty good too. I really enjoyed their lighter side of the menu such as the bbq bison burger and fries… Their prices are decent.
In a nut shell this place has a great atmosphere, drink selection, and reasonably price good food. Bonus! You can take home their beers if you love it that much!