Cold Stone Creamery

Customer service people!!! Terrible!!! They act like they are doing you a favor… Go here if you have no other choice

I must say getting ice cream from hear is such a treat! However, when the manager doesn’t practice good hygiene then what does that say for the rest of the staff. I hope not the same. Not only was he on his cell phone, but he did not try to hide it or even wash his hands before preparing my ice cream. This is the closest location, but if proper hygiene etiquette cannot be practiced then I need to find me a new Favorite Ice Cream Shop.

RUDE closers tonight! The guy was totally rude and was mad there were customers a ½ hour before closing. Getting angry that people were still trying to open the door. Then asked if we were done eating. Not cool. Service took forever and a day. Won’t be back.

I typically favor Cold Stone to Ben and Jerry’s, Dryers, Blue Bell & Etc., because it is typically more creamy. However, for some reason, this location’s ice cream had ice crystals all throughout in both my and my husband’s differing ice cream bases. It tasted like it melted and refroze. Yuck! I wouldn’t be back.

It seems Cold Stone has fallen out of favor in recent years, but I still love it (so do my boys.)
On a cold and quiet night, we stopped by Cold Stone for some after-​dinner ice cream.
Oh my… so tasty!
I ordered a 5 ounce «Like It» Peanut Butter Cup Perfection — amazing!
My boy always orders an 8 ounce «Love It» Chocolate Devotion — he loved it!
In a world filled with frozen yogurt, sorbets and crappy ice-​cream desserts, Cold Stone delivers the REAL deal.
4.5 stars!

One star because the customer service here is absolutely awful, I could get on the 680 and drive to the San Ramon location and get the same ice cream.
There are two girls in particular who work here that have the worst attitude in the world (you’re scooping ice cream for kids for Christ’s sake, smile). One of them came in, saw the line but decided to clean the counter instead of help customers. When her boss walked in, she decided to finally start taking orders.
She messed up on my order even though she repeated it back to me, and when I corrected her, she was rude about it but changed it anyway. The cashier tried charging me over $ 10 for my order, which was insane. When I corrected her, she sneered at me, looked at her coworker and fixed it.
I decided to have my daughter and I sit inside to escape the heat. My sister who came with us, got up to get some napkins, and the cashier stared her down the entire time. As she was walking away, the cashier rolled her eyes and snatched the napkin thing away. Rude much? I don’t know what these girls problems are, but maybe they should reconsider their job where customer interaction is unavoidable.
No wonder why they’re always hiring, they need to find quality people. Each time I come here, it seems like there’s a mishap that happens. I won’t be returning, San Ramon can have my business.

Today after a first day of school success we decided to get cold stone one of our favorite ice cream places. While we were in line we tried some delicious samples. We all got every thing we needed for $ 10.00. Wow. two ice creams for $ 10. And one of them were signature ice creams. This was a fair deal. This is worth 5 stars.

I just wanted to leave a review for the fantastic job done by the two guys closing tonight (8÷16÷15). I sneaked in the door just before closing, and the door was locked soon after because the line was really long. For more than 30 minutes, people kept sneaking in the other door, or getting someone at the back of the line to let them in, but these two guys working didn’t lose their cool once. They just tried to take everything in stride and plowed ahead. They were SUPER polite and kind when I discovered I’d left my wallet in my car and needed to run back out for a minute to get it. I didn’t get their names, but I really hope a manager sees this and rewards them for their excellent customer service (and maybe also starts scheduling someone to watch the door so this doesn’t keep happening?). Well done, gents.

National Ice Cream Day!!! Go into Cold Stone… SAUNA. NO AIR CONDITIONING! Who does that?! Felt bad for the sweating employees. Shame on you Cold Stone owner! Find another ice cream store because any happiness you had about eating ice cream will melt and you’ll leave pissed and hot!

So hot inside the damn place that I had to walk out. Usually when people want ice cream, it’s because it’s bloody hot outside. No joke this place was a sauna. No AC, really?! Why?! Ugh tacky

I was so excited to come get a waffle cone and ice cream on a hot day, and i was immidiatly disapointed when I walked in to this cold stone. It was hotter inside than it was outside, the ice cream looked like it was melting as did I. I have always been pleased with my other cold stone expereinces but not this one. They seemed to be short staffed considering the line was out the door. Can’t say I will be coming back here anytime soon.

Most of the staff is friendly, motivated, and know what they are doing. This cold stone is located in a very high trafficked area so the lines are essentially always long. Most people will buy large amounts of ice cream, therefore, making the wait time even longer.
Come to this cold stone with patience because the service is great but the amount of people that show up for ice cream is ridiculous. It’s not the crew members fault.
I recommend the peanut butter cup perfection, birthday cake remix, chocolate devotion, or something with cookie dough in it.
Remember: Be kind, patient, and nice with the crew. They have an enormous amount of people to tend to.

Ahhh yes, the McDonald’s of ice cream: no matter what Cold Stone I visit, I always order a Mud Pie Mojo, and it’s always delicious. The MPM is, to me, the pinnacle of awesomeness in a bowl; the Taj Mahal of frozen greatness; the Michael Jordan of ice cream with tasty things mixed in.
I will most definitely see you again, my frozen friend.

We never come here, but my son got a $ 5 gift card as a present. Anyway, their self serve fro-​yo is gross. Melted consistency upon first pour, plus the gummy bears in the toppings bar are rock hard and gross. My kid nearly broke a tooth. Won’t be back.

OMG, this Coldstone has like EVERYTHING.
From self-​serve froyo, to ice cream cakes/​cupcakes, cakepops, caramel apples, desserts galore!
& they do the regular Coldstone ice creams too. lol.
We opted for the Caramel Churro special they had.
It takes about 5 – 6 minutes is was the girl told us.
BOMB! The Churros were yummer with ice cream, *drools.
It’s a must-​try, not sure if it’s a seasonal thing but seriously, cop it!
They have indoor & outdoor seating.
The traffic inside was quite steady since they are right next to the theatre.
All in all, another Coldstone but I had to do a review because of all the extra things you can get here.

Very bad experience,
Came in Yesterday around 1:45pm before our movie started and me and my wife were feeling tiered so we ordered the new mocha coffee freeze drink. The man behind the counter didn’t seem to hear us and could barley speak English, he started getting ice cream coffee in a cup so we told him no we want the new coffee drink and we pointed to the huge sign hanging above the counter, he muttered something and then went under the counter and grabbed some bottled coffee and asked if we wanted that. We stated if that’s what goes in the drink then yeah. he said he didn’t know and just stared at us. Me And my wife looked at each other laughed and walked away it was mind blowing how ridiculous the whole situation was, how to you work at an establishment and not know how to make the things your menu offers?
Overall a horrible experience and do not recommend going to this location.
ps
We have had one of the mocha freeze drinks at the great mall location and it was amazing.

Their ice cream is tasteless. You can’t even compare it to other brands like Haagen Daas or any other ones. Their waffle cones are stale and tasteless like a cardboard.
And they are overpriced! What a waste of money!
I would not recommend Cold Stone to anybody!

Worst experience ever. +1 star only because out of the three of us that showed up, my order was done correctly.
My girlfriend ordered a kids size with two mix ins only to receive all the toppings on top, oreo placed to the side. The woman behind the counter told us after we asked about it that they do not mix kids sizes, but she’ll «try».
Seemed fine to me, but okay…
My friend orders a like it size in a waffle bowl only to receive a LOVE it in a waffle bowl. He glances at his massive ice cream and asks if it’s the right size. The woman then confirms yes, it’s a LOVE it size, a size larger than he ordered. He doesn’t want to make a fuss and brings out his card to pay, but mentions that he ordered a like it size. She then gets very flustered and says «In the future, you need to tell me what size, we only do waffle bowls for love it size».
He VERY clearly stated his order, clear enough so that I could hear it standing ~6 ft away from him. She never even stated that rule while he was ordering…
If you decide to come here, make sure you order loudly, clearly, and make sure there are no special strings attached to your order.

This Cold Stone Creamery is conveniently placed in a plaza with other restaurants and a movie theater. Although I’m not in the area often, my mom and I like to come here after eating at On the Border.
This store also has a frozen yogurt section as well as a selection of chocolates and candied apples, which my local Cold Stone lacks. I’ve never tried their frozen yogurt, but I have bought candied apples here a couple of times. I was disappointed with my last purchase, though, because the apple was dry and the toppings tasted stale.
As far as staff is concerned, they seem to be understaffed. I usually only see one or two workers at a time here.
At least their ice cream is still good, which is what I primarily come in for.

The Pie Who Loved Me: Cheesecake ice cream, oreos, graham cracker pie crust, and fudge all on top of a chocolate sprinkled waffle cone in a Gotta Have It (largest size, approx. 12oz) cup. Chose this gigantic ice cream prize for my birthday using a free birthday coupon — any size, any flavor, any cone — FREE!
This place has always fascinated me with their abundance of creations with unique names to choose from. They roll their creamy ice cream on stone countertops when putting together your desired creation, hence the name of the shop, as featured on Food Network. Very sweet and huge portions — satisfying, though you may worry about your health afterward…