Pier 1 Imports

Was in the area shopping and found a beautiful mirror panel. It was perfect color but missing a few mirrored pieces and they could only order a different color. First off the person helping me took forever to find to item online to see if it could be ordered, then it was her brake time so she handed me off to a manager cashier who told me «the line starts over there» RUF. Then I get up to the front and she finally calls for addtl help. I explain I luv the mirror but it’s missing pieces of mirror. Noticeable pieces but loved the color so was willing to buy with a discount and fix it myself. She offered 10%. Ummm that’s the normal sale. Then she said I was already getting a discount, umm yes the same discount that people who buy items that aren’t damaged get. So I said no thank you. She said add 10% on top of that but it’s a final sale because if I spent and addtl $ 20 the sale would be 20%. So once again you are willing to sell me a Damaged item again for the normal sale amount. Wow. I will never shop this location again. Poor customer service and tried to insult my intelligence. Never Again!!!

Went there last night around 6 PM looking for a table we saw in the ad. I didn’t catch her name, but the employee wanted nothing to do with me or my husband. When we asked if The table was in stock, she was incredibly rude and stated that she shouldn’t be working because she should be off. All while she was still and her apron and standing behind a computer blowing people off. Thank goodness for Sonya and Michael. Both more than willing to help out and check stock. Michael was super busy and kept it together like a professional. Two great employees!

The customer service here is the worst I’ve ever seen… I spent thousands of dollars over the years @ pier 1… but I will never set foot in this store again… They do give you the stink eye for returning anything. I’ll drive to Walnut Creek or Manteca we’re they are so much friendlier and helpful… actually now I think about it I will go back with only returns and give them the stink eye right back!

To begin with I have been a Pier 1 junkie since I was a teen, basically a long time. lol. I have and have had many pieces in my home over the years. Never poor quality.
This store in particular is getting my Unilocal review due to the outstanding customer service.
I had a chocolate fuzzy papasan cushion the I bought elsewhere about a week
smelled bad… like animal urine but I do not have pets. I did not save my receipt nor did I use my credit card to pay for it.
Ashley (manager) replaced the cushion for me w/​o any issues. I took home a new papasan cushion still in the box, in fact I’m sitting in my papasan as I type.
This store is beautifully stocked. Staff are helpful and kind.

Pier imports never interests me though i browse them once in a while for amusement. not much of a décor person. saw a ceramic bunny holding a candle holder (38), cute but my space is already cluttered with books.
friendly greeting. upon entry…
50% off sale going on.

This store can easily cause my bank account to reflect negative digits. BUT I’m realistic with my «needs» vs. «wants». Although this store is over priced, I still shop here from time to time. They need to keep the coupons coming. Perhaps more sales? Their furniture prices are out of control. Household accessories to include candles and picture frames are affordable. I think the staff is friendly except for one lady but I can’t remember her name. I’ll catch it next time.

While I love their stuff… they had a rug nail on their floor that went through my daughters shoe and almost an inch into her foot. She had to take off work to get a tetanus shot. The doctor visit was $ 300 and a few hours off work. She limped for a week and if youve ever had that shot… you know how painful that is. Their insurance company has NOT been helpful considering what happened. What to do?

Plenty of help with coordinating style, & a VERY helpful staff willing to babysit your stuff while you pull the car around. Oh, and more clearance stuff too!

Update: Pier 1 called a week later and was willing to pick up the return delivery fee but not the initial delivery charge. All in all, walking into this store to buy furniture cost me $ 100 in delivery charges for furniture I didn’t like due to the build quality.
I’ve paid the extra $$$ and went with West Elm. I am very pleased with that choice although my wallet kind of hurts for a bit.

I never shop at Pier 1 and the one time I check it out I end up buying two bar stools for my apartment. I looked at other places first due to the prices but found what I wanted here. The staff was very friendly and attentive which I appreciate when I’m spending a bunch of money. I’m sure I’ll be back in when they sales if there is something I really need.

I ADORE PIER 1 IMPORTS.
I am finding that as I grow older, I am learning to appreciate home decorating and accessorizing much more than when I was younger. I came across Pier 1 for the first time very recently, actually. I was very pleased with the content in their store: many bright colors as well as earth tones, indoor and outdoor furnishings and accessories for dinner tables, bathrooms, walls, etc. I loved their selections of potpourri, diffusers (which smell SO wonderful), and candles as well. They have so many lovely things to choose from; no matter what your style is.
I will continue to come back here in the future because I was so pleased with what I found.

This place looks AWESOME for the holidays! So festive, so colorful, so amazing. They have everything from small tables and chairs to cups and dishes to Christmas tree ornaments and artificial plants. All kinds of designs are available to choose from, but the prices can be a bit daunting. The staff that assisted me were super nice and helpful. Best to come during sales!

Pier One in Dublin, Ca. has great products, great service, & a big selection. The help you receive at this store is very personal and they actually SMILE while they help you! The managers have gone out of their way to help me when I come in. They have offered me discounts because I shop in the store frequently. Their furniture is beautiful, just bought a rattan patio set that I am in love with. Definitely worth what I paid for it after searching Lowes, Home Depot, Costco, etc. I ended up buying my set at Pier One because of the service I received. There was only ONE thing that made it bad and that was ONE employee named STEVE. He was rude, and WIERD, and should NOT be dealing with the public! He stood there and watched and did not move a finger when my husband was trying to carry the furniture out the door to put in our truck that we had pulled up in front of the store. He didn’t open the door, he did nothing. He looked annoyed at us and when we asked for his help and he would give us dirty looks. WHAT A FREAK! Luckily, when I mentioned it to the manager and other employees, they got right on it and bent over backward to help us. So, because of them, I returned and bought more. Thanks to all the normal, nice employees that work at Pier One for their courteousness and professionalism. I will keep shopping there and avoid the freak that works there. He needs to find another job where he can work from home.

I always come in here with high expectations but then I only leave with candles. The candles are great and they smell fantastic (first rain makes me swoon) but I wish I liked more of their furniture and accessories. I would say their items are slightly over moderately priced and the «uniqueness» is debatable. And ladies, I wouldn’t swing a large purse up in here. This store is jammed packed and cluttered. Oh well…

Tons of unique and charming items for my home! All of the pieces we’ve bought from Pier 1 are still in amazing shape, even after 10+ years. I just wish they had more coupons! Other than that, you definitely get the value for your $ spent on merchandise here.

— overpriced
— worst customer service
— cluttered

I haven’t been to a Pier 1 in years. My husband forbids me from buying decorative «crap,» he’s fearful of our home looking like a sparkly hoarder mess. I came to find a fun mug for a friend’s Christmas present. The selection was limited, but I did find something that worked. The rest of the store is a testament to sparkly, shiny, glittery, pretty but ultimately useless objects. I hate to admit when he’s right, but husband is right. We don’t need any of this stuff. It’s a good place to go for gifts for other people, but if you don’t need «stuff» for your house, no need to go.

I love this store. Not only does it have all the usual fun product, exotic, warm colors and great design… but also the staff here is wonderful. They are always in a good mood, and they love children (how many places can say that?)
Props to the management of this Pier 1. Best Pier 1 I have ever been to.

Small and quaint boutique.
Featuring beautiful Venetian masks, Pier 1 is a smaller, slimmed down competitor of World Market/​Cost Plus. They do have furniture, many coffee table novelties such as over sized chess sets and brass telescopes. They have glassware and colorful plates. They don’t offer food, coffee, or wine.
The place is small but interesting if you want to browse.

I have gone in here on numerous occasions, but almost always come out empty handed.
I used to find things I liked at Pier 1?
Maybe I don’t need much at this point in my life, and don’t like scented candles, but their merchandise seems very cheap to me.
Once I bought a wire napkin holder…