Roger S. Chan, OD

Our family has been coming to Dr. Chan for years. He is very knowledgeable and outstanding in his field. He has the latest equipment and a wide variety of glasses frames to choose from. He is friendly and never makes you feel like he is rushing you through. He takes time to ask about how you and your family are doing.
His staff are good and friendly as well. I have never been on hold too long when calling. When I leave a message after hours, my calls are returned early the next day.
I have been referring clients to him for years.

Dr. Chan is one of the best optometrists I’ve ever been to. He has a very pleasant manner. Most importantly, he is very thorough, taking the required time to methodically check everything and explain what he is doing, unlike past optometrists who rush through the exam and end up with a faulty prescription. Dr. Chan gave me trial lenses and asked me to come back in a week to make sure they worked before making a final prescription. One last thing, he has a new nice and helpful receptionist (unlike the previous one who was not that pleasant).

I am writing this on behalf of my soon to be 12 year old daughter who has seen Dr. Chan for 3 years now. I have worn glasses and contacts for more than 20 years now and have seen many doctors as a young adult, however, I have never met anyone as throrough as he was. Dr. Chan was not only professional and precise, but also a perfectionist in his craft. He found that there might have been a concern and wanted to look into a genetic disease that my daughter had textbook symptoms of. He went beyond what I would imagine any doctor would do and took the extra step to book an appt. for us with a colleague of his for a second opinion, accompanying us on the visit. He was right and I am truly in debt to him for his expertise in this field. Not too many doctors would have done what he did and we are thankful for that!

I’ve been to Dr. Chan over 2 – 3 years, for myself and my kids. The initial experience started out good, but my recent experiences have made me want to look elsewhere for my next optometrist visit. The two main reasons are that: 1) things always cost more than quoted. If I want to add AR coating or some feature to my purchase, they tell me $, and I approve it at the desk. When I pick up the product, it’s always quoted amount + $ 10 or $ 20. 2) I ordered glasses with special lenses, and I received a call from Dr. Chan telling me that he would not be able to get the paperwork that certified the special lens material. I tell him, «fine» because I want to trust him and not be a hassle. When I picked up the glasses, they did not come with AR coating, but the manufacturer specs for the lenses clearly state that the AR coating is INCLUDED on the lenses before they even send it to the lab. In fact, the associate doctor, who was standing around when she overheard my order, said, «Doesn’t that come with AR coating?» So, not only did I have to add on the AR coating at extra cost (of course, it was MORE than quoted), I also don’t think I actually received the special lenses I ordered. I got the basic polycarbonate material at an highly inflated price. The trust has been lost, and I won’t go back.

I have never been so offended in my life. The receptionist at this place is incredibly rude and fixated on some pathetic power trip. I called to make an appointment because my vision was shaking so bad that I couldn’t read. After getting my name, she proceeded to tell me that because I was a no show for two appointments, which I was not, that I needed to call the morning I wanted an appointment and hope they could get me in, but they had no time for me that day. I then asked if she could recommend anyone to me since I was new to the area and she told me to use the internet in a snotty tone. I again repeated my symptoms because I couldn’t believe that with these symptoms an eye doctor wouldn’t want to see me and she just repeated herself and said if I wanted to get in I would just have to keep calling in the mornings and hope for a cancellation. It was like this lady was trying to punish me because they had record of me being a no show. I tried to explain to her that I had called to cancel my appointment and had not had time to call back and reschedule so if I was a no show it was because someone in that office scheduled me without notifying me. FYI, I am an R.N. and symptoms like this should NEVER be ignored. I don’t know if this doctor if even aware of how horrible his staff, and that they are actually turning customers away in this economy. I DO NOT recommend going here, unless you want to deal with this receptionist’s power trip. Get a life lady. I called somewhere else, on a friends recommendation, and was scheduled immediately! Again, symptoms like this should NEVER be ignored!

When I tried to make an appt with Dr. Chan this week, I was told that Dr. Chan is out of the country and there is a replacement doctor from another office that is seeing his patients. Their office opens from 9 to 5 and when I tried to make an appt around 4 to 4:30pm, their next available appt was in two weeks. There are better Opt. offices in Dublin.

I tend to get nasty headaches whenever I go to the optometrist. I don’t know if it’s because the offices I’ve been to are just terribly stuffy and not well-​lit, or what. Thankfully, this place was a little different! But that’s not what I’ll really discuss here this time.
The people working at the front desk have always been extremely friendly whenever I called (which was about 3 times) and whenever I’ve gone to the office. Dr. Chan was very helpful, as I discussed my vision history (or at least what I could remember) and my concerns about having dry eyes.
The eye exam was pretty normal, and one great thing was that they don’t use that scary machine that blows air into your eyes. I hate that machine! Instead, they use this other thing that just gets really close to your eye in order to check the pressure. Thank goodness…
Choosing out lenses took me an insanely long time for some reason, but the people working on front desk helped me figure out all my options and didn’t try to empty my pockets (and wallet!). I bet they got pretty tired of me and my indecisiveness, but I’m thankful they were so helpful.

I just returned from my visit and I am completely pleased. Dr. Chan is super nice, funny, and explains what he is doing and why. He asks questions, reads your chart (sorry, I have Kaiser and sometimes these things just don’t happen). The exam revealed that I had better than ²⁰⁄₂₀ vision and this ran counter to what I had been advised by a previous doctor who tried to push prescription contact lenses 4 years ago. I tried on some frames — the selection leans towards practical and juvenile, nothing sleek and sophisticated, so I am assuming that his clientele is largely composed of families.
I would dock the office staff though. I think they are about a 3 to 3.5. On the phone they were nice, but as I was leaving one lady was basically lecturing and rambling to another customer about not waiting until the last minute to fill her daughters contact lens perscription. She went on about not waiting until the dance to come in and how she should call in about 9 days before, blah, blah, blah. I mean duh! everyone knows this. I am looking at this lady and she has 2 teenagers in tow. The one needing the contacts had a crisp Stanford Summer Institute shirt on, so I am thinking this little family leads a busy life and the kids are busting their butts trying to make it into the Ivy league.
The older lady who checked me out started on a mini-​tirade as I was waiting for the doctor about some patient, changing out Kenneth Cole frames (which I didn’t see) and so on. She’s probably efficient — but has an edge. When I asked about getting colored lenses and the cost, she asked which brand, I said maybe accuvue, I just want color. She said it depended on the brand. I asked if she had any flyers with that information, she said no, but not in that nice «no» way, but in that «listen I am really busy and talking to you about contacts, when you don’t have a brand name and are in this exploratory phase in the process is not important and would you go away now» kind of way. After that she was dismissive and looked down at her paper. When I didn’t leave she looked back up and I asked her about the time frame for ordering contacts. Again semi-​disguised attitude/​exasperation about a few days if the manufacturer had them in stock. I was a little bummed, because I am super excited about getting some colored lenses again. How can you have NO TAKE AWAY literature on this. Here I am ready to plunk down my pre-​unemployment money down and you can’t help me. Earlier she was really nice to the vendor who stopped by. She should spare a little of that for customers. You would also want to show it to people who disclose that they found your office on Unilocal.
I also think the front desk is a little behind the times. Doctors offices always have you fill out paperwork right — so I usually ask to have it e-​mailed to me ahead of time, so I don’t have to sit in the lobby with a clipboard. She told me that they didn’t have the ability to do that. I eventually asked for a fax and she was able to fax it to me.
Doctor — 5 stars — totally
Staff — 3.0 –3.5 stars
Better than ²⁰⁄₂₀ vision — 5 stars

I’ve been coming to Dr. Chan for the past two years now (ever since I got VSP). I have been nothing but pleased with his service. He’s always nice, likes to small talk about life, and isn’t pushy on selling product. What I really like is that his office is open until 7pm on Fridays, something that is truly uncommon for small eye shops. I can easily come here after work on Friday, get checked up or pick up my glasses/​contacts, and not take any time off from work. That place is über convenient and rocks!

I’ve been visiting Dr. Chan as my primary optometrist for the past 9 years. He is incredibly professional, friendly, helpful and, most importantly, genuine. I never felt that he was trying to upsell products and services to me or was trying to mislead me on my vision needs. He’s direct when it comes to asking questions about habits that may be exacerbating a vision problem, any new vision problems that have come up since the last exam, but has never made me feel uncomfortable while in his office either. When I moved up to Davis for college 7 years ago, I found a new optometrist in Sacramento and Dr. Chan had no problems moving my critical info to the new optometrist. Unfortunately, my experience with the new optometrist and another one after were both less than satisfactory, as they were constantly upselling unnecessary services and lying to do so. (for example, trying to sell the medical need for polished edges and laminated lenses)
I have since returned to Dr. Chan, despite living up in the Sacramento region. I know this has ended up sounding like an advertisement, but Dr. Chan is a great optometrist and I’ve a new appreciation for his friendliness, professionalism, and skill. I haven’t found better and doubt I will.

Dr. Chan helped me see. Before I went to his office, there was two of everything. This wasn’t good unless i was looking at money in my wallet, it was great seeing double the cash. Driving was kind of a challenge. But I visited his office for the first time 3 years ago. I did a vision test and discovered that I needed glasses. I got them eventually. He’s pretty reasonable, he gives discounts on the frames if you end up buying.
He’s pretty nice to talk too and makes your visit very comfortable. I’d recommend him.