Webster Orthopedics

I really appreciate the prompt and effective response from the site manager Carol at the Dublin office. She took a proactive approach to this situation. Typically they fit the patient for the Polar Care harness at the pre-​op appointment but no decision was made by the patient (my son) at that time to get the device. It is not typical that someone else comes back later to get the device. So I understand what happened and I really appreciate their concern for the unusual situation. I am impressed that this was quickly addressed to achieve a successful outcome. Thank you. Good job Carol and your staff!

Dr. Richards and his assistant Sue were wonderful. Feeling better already

Dr stuffman did surgery on my wrist for a break from a fall and Patricia was my hand therapist for 6 months — I really appreciated the whole office for their on time appointments — I never waited to see them. The front desk staff are always polite and helpful. The lobby has coffee and tea and a tv and lots of chairs. It’s a busy office but well managed, and pleasant. Thanks Webster!

Dr Salyapongse is a class above the rest!!! My husband had a hip replacement done by Dr Salyapongse and it went so smoothly. Before the surgery, the doctor and his staff made sure we knew exactly what to expect and there were NO surprises. We couldn’t have asked for a better experience!!!

I am updating my previous review mainly due to the billing system here. I had to take my son to this location multiple times, and every time I would need to take him out of school beside that I had to leave my work early just to hear that nothing is wrong with my son’s hand (thank God he is fine). But I am upset about all the visits we had to make to determine this, and each time we had to make a co-​payment. I understand that this payment is made at first visit and any additional tests. But why do we have to pay it for the follow up visit that takes a minute or two? We waited over 30 min. for Dr. Schwartz to come in for 1 min. and tell us we can go home, all is good and, again, paid a co-​pay. This could be done over the phone too (giving us the MRI results).
5 visits, 5 co-​payment, and some were at $ 100 for MRI too.

Disappointed with this practice. Small things add up. First, they recently. moved, but failed to tell me they had moved prior to my appointment. Second, doctor was late
surgery and left before I woke up. Did not talk toy wife or mother afterwards. Third, sitting here waiting for a script for a walking scooter. Doctor is supposed to be here at 230p, it’s now 3p. This could have been done two days earlier if he would have taken the time in step 2. His staff just said, «he always runs late» and shrugged it off. If you expect a little prsonal touch, don’t come here

We have been going here for 4 years. I don’t know what has happened but they can’t seem to keep good doctors and the ones they have seem to be useless. It was a great place for care but now I will not take my dog there. Did the management change? RUN…, even with a cane Run! Do not go here

I waited an hour and ten minutes to see the Doctor in addition to arriving 20 minutes early. I also waited on hold for 15 minutes to make an appointment and when someone got on the line they could not find my paperwork and ensured someone would call me right back. They never did. Called back waited another 10+ minutes on hold for a live person.
But my Doctor was Dr. Viese and he was great I really liked him. Very thorough and so was his PA. Probably spent at least 30 minutes with me answering my questions and explaining treatment options.
The parking lot was really busy-​very hard if you were on crutches or worse yet in a walker like some of their patients. Had to park really far away in the rain. Its a very busy office.

For the first time I’m so frustrated that I’m writing a review real time. I’m at Webster for my appointment at 1:30 pm. Arrived well before time and it’s 2:30 pm and I’m still waiting. Supposedly I’m the next patient to be seen after the dr. Gets free. Why do you schedule patients if you can’t see them on time? You are not the only ones working, we do have work.
The review is solely on the wait time. Let see how the doctor is.

I’m still seeing Michael Tsung. Hes a joke, been to er more then 10 times, and was in over night. Now the state is stepping in a few months. If you want to live in pain, he says he writes info down, but state says he doesn’t.He doesn’t care about me because I’m workers comp, hit on the freeway. Webster had me see EMG nerve testing. Results came up bad with some many injuries. I got a bunch of doctors calling Stung and his boss a joke! guess what I see Tsung in 10 minutes. Tsung is a order taker for his boss and the only workers comp doctor out of all their locations. I will up date again, even my court.

I wouldn’t go back to this place if they were the last ortho docs on the planet. So 0 stars would be more acceptable.
My appointment was less than convenient as I left my new patient paperwork at home on accident. I called their office to tell them that I had done so and that there was no way for me to get all the way home and back to their office before my appointment time. I thought if I just came in a little early they could let me fill out new ones. But NOOOOO, instead I was told that if I didn’t have it I would not be seen as the dr’s were demanding about not allowing patients to do this upon arrival. So, I abandoned what I was doing and left immediately for home to ensure I didn’t have to wait another two weeks for an appointment. When I arrived, on time, I waited over 30 minutes to be seen… plenty of time to fill out the GD paperwork rather than me being grossly inconvenienced to get the critical paperwork.
Then I met Dr Schwartz. What an arrogant man. He spent 5 minutes with me and had the attitude like he had blessed me with his presence. Please! I was so turned off I couldn’t wait to see him go. He sent me for X-​rays and then told me I needed physical therapy and that was that. Then I get a explanation of benefits that my «detailed examination and coordination of care» visit was over $ 500! I spent more time in the waiting room/​areas than anywhere else in that whole office!
Now, If you decide you need a second opinion or just a nice caring doctor, and want the X-​rays you have paid for, that are rightfully YOURS, good luck! They just won’t even bother calling you back. After a week and more than a handful of calls to the office (of course all I get is voicemail), not a single person I left messages for could return my call or let me know how to get my results to give my new doctor.
Guess I will be forced to pay for new ones so that I can get the care and treatment I need for my condition. Stay away and do yourself some good by researching first. That’s certainly what I should have done!
It is doctors like this that are destroying the healthcare system. But boy, they have great big fancy and beautiful offices. Must be that contract with the Raiders. No wait, it’s probably courtesy of all of us (and our costly insurance premiums) just trying to make do here in the Bay Area…

I normally don’t write bad reviews but feel this needs to be posted. Both times I have been here same situation. Over 45 minute wait in the middle of the day. If I want to make an appointment and then wait I would prefer DMV. Also was on hold over 45 minutes just to make a follow up appointment. Piece of advise hire more people or don’t overbook its that simple!!! Shame because dr was great but doesn’t matter when you have to wait so long!!!

Thank you Webster Orthopedics for a very smooth experience. Excellent office of professionals. Very helpful and knowledgeable!

0 stars. I wish I could actually write a review on the MD. Unfortunately, the office kept me waiting for so long that I had to leave without seeing him.
I was called in 45 min after my appointment time and was told that, per protocol, they get x-​rays before the MD actually sees me. As an x-​ray was completely medically unnecessary for my concern, I declined. I asked discerning questions of what they were looking for, and it was clear that no thought had gone into that protocol. Simply a way to save time for the MD and add a billing charge to my insurance. As I had declined the unnecessary procedure, I was told that the exam room was not even ready — so I waited an additional 20 min. Finally, I was ushered into an exam room and waited again. When I finally came out to see what the status was, I was told I was third in line — 1 hour and 15 minutes after my appointment time. I wonder how long I would have actually had to wait.
Conclusion: The MD himself might be fine, but the office is poorly run and practices poor medicine.

I have been meaning to write a review about Dr Sproul for the last 3 months. Excellent Doctor. Nice person, upbeat, and just an all around positive Doctor. okay now… San Ramon office vs Dublin office. Drive to Dublin office… MUCH BETTER STAFF, care and wait times!!!

Okay, this review is long overdue. Been trying not to post this type of review but I think people looking for an office that respects your time need to look elsewhere. However of you don’t mind the wait Dr Schwartz and his medical team are quite competent.
Doctors, PA and staff are great but their appt time management can be improved tememdously. Average wait time to be seen varies from 30 mins to an hour. 30 mins in general waiting room and another 15 waiting for the Dr or PA in clinic rooms. I give this a 3 star just because the dr, pa and his staff is awesome.
Unfortunately, this office has no respect for your appointed time. Even trying to get someone on the phone for appointments or inquiries take forever, okay, 30 minutes of waiting is unacceptable and definitely challenges on one’s nerves.
Hmm …maybe the only reason they are so busy is because they are the larger more popular office in the area?
I continue to write this review while waiting to be seen. Been outside for 30 mins and now 15 mins in the room waiting for the doctor. *sigh* Hope they walk in soon otherwise this review can turn badly fast.

This is an extremely efficient office. Webster is one great place – very pleasant, very efficient. My surgeon, Dr Schwarz, is obviously an expert in his field, and was very helpful in explaining the fracture, and how he could fix it. I felt extra confident that i am in excellent hands. The PA, Josef Meier, was similarly very knowledgeable and helpful.
Not to be outdone, the surgery coordinator, «Christy,» also was very pleasant and efficient in setting up my surgery – the very next day after I saw them! You can’t do any better than that! See the surgeon one day, arm fixed the next! Yea!
I am very pleased with their medical knowledge. If you have to break an arm, be sure to do it near Webster!
I would write more, but I have to get ready for the surgery tomorrow.
Surgery update: the surgery went incredibly smooth. For a few days my arm was pretty swollen, but that was expected. Then I went into physical therapy. I worked with a hand specialist, Debbie, asssted by Eric. I have made very great progress. My range of motion is much improved just after a few physical therapy sessions. At my very first physical therapy appointment, the staff was having a potluck, which they invited me to. The squash casserole was excellent! I did not know that my insurance copay included free casseroles and free potluck lunches, but I was very grateful to discover this.
Honestly, it’s hard to say enough good things about Webster. I won’t say that I was happy that I broke my arm. But it wasn’t too bad after all. And I’m still thinking about that squash casserole.

This is not how medical care should be.
I broke my leg and saw Dr. Tang the next day. He spent less than 5 minutes with me and my husband, and while we were asking questions, was less than concerned and began walking out of the room mid-​conversation. I also have no idea about when I can start walking on the leg, or what to expect, etc. so dissapointed.
Nurse was initially pleasant, however, after calling 6 times (each time receiving voicemail) and leaving messages that were not returned (I was trying to get a scooter approved so I wouldn’t have to use crutches ²⁴⁄₇ with a broken leg), I decided enough was enough. I cancelled ALL future appointments.
I then called to get my medical records and left a voicemail for some person in Oakland who also never returned my call. I’ve never heard of this in medical care. I finally retrieved my records from urgent care instead of dealing with these poople.
I should have turned away when I heard a patient yelling at the receptionist about his doctor cancelling on him multiple times and no one notifiying him.
Beware… very poor customer service. The level of care is in the toilet.

Nice office and a good staff of doctors but they triple book each appt time and you can bet on a wait of at least 1 ½ hours! You’ll hear several patients called in before you for the same time! Once you are shown to a room you’ll wait for another ½ hour at least! Plan to spend at minimum 2+ hours for every appt! Even a simple check up! I didn’t wait this long for my sins pediatric ortho surgeon at Children’s!!!

I really didn’t enjoy my experience with this place. It took four weeks to get an appt. then when the day arrived I was pleasantly surprised I was ushered in on time to have an x ray and see a Dr Sproul? (very nice Dr, btw) but, I felt like I was on a conveyor belt.
They take the X-​ray first but I kept trying to tell them where it hurts and all they heard was Hip.
I got to see the Dr and again, I tried to have time to tell him, yes it’s the hip but the knee is a definite problem and then I had a foot issue.
The Dr said ‘one thing at a time’ gave me a shot in my hip and sent me to physical therapy. Which I never went to because I have a large co pay and I wasn’t going to shell out $ 500 for a few visits when what I really needed to be addressed, was never assessed.
Then after I told a group of friends about my experience a former employee of PAMG palo alto medical group, told me that Dr’s are instructed to spend a maximum of 3 minutes with each patient. From, exam, consultation and medical treatment. Huh, well PAMG I feel like a left leg that needs fixing and a definite knee and seperate hip issue requires more than 3 minutes to heal.
I’m grateful I chose to find another organization. I wouldn’t want surgery with these folks. The Dr was fine, the conveyor belt approach to medicine and healing, needs a little help… probably more than 3 minutes worth.
So, total fail I won’t be back and I hope you decide to find someone else to heal your broken bits!