The Cheesecake Factory

As many times as I eat at this place this visit has left a poor taste in my mouth. After the kitchen incorrectly cooks my steaks order Manager Chris comes out to tell me there are no more of those steaks available and is there something else I wanted. Well no, not really. I asked if I can get the same meal but made with another steak. We went with the filet. Well after waiting another 20 mins for food and upon receipt of my bill, do you think there was any accommodations to the guest for inconvenience. Nope. Manager Chris declined an adjustment and wanted us to pay for the other steak made. It took a head manager to offset the bill and we paid the original price. Very poor service today. But kudos to head manager (didnt catch his name) for stepping in and providing reasonable customer service.

Not a fan of that ridiculously large menu. For someone who has a hard time making decisions, it’s very daunting.
Our waiter was strange… he had a VERY sharp, brusque personality that could have been almost joking, but nobody thought he was. He gave an air of pure impatience and annoyance, each time he spoke to us we were left speechless with his demeanor, not sure if he was making jabs at us or if that’s just the way he is. It made me feel pressured into making a decision and I made some that I sincerely regret. I would have had a much better review to write if it weren’t for his attitude… we thought about asking to be moved to a different section but we really loved the seat we ended up in so we thought we could deal with it. I regret not moving.
Drinks: I got the Pineapple Moscow Mule which for some odd reason came in a large glass instead of a mule mug, and it was watered down by all the ice within mere minutes and I had to chug it to get my money’s worth. It was tasty but would have been much tastier with an actual mule mug, if you don’t want to spend the money on the right drinkware don’t offer the drink! They also don’t list the prices of their drinks which I’m not a fan of.
Food: For an appetizer I chose potstickers (a rushed decision because I felt I was taking up our waiters time) and they were mediocre at best. My friends liked them but I was not impressed. They got some kind of avocado egg roll which was really a guacamole egg roll, they enjoyed it but I thought it was too much. We came in seeking brunch which they did not offer on a Monday, I kind of figured that would happen, but found it odd that they didn’t just include the brunch menu items with their breakfast menu since they already offer a ridiculous amount of dishes. Their breakfast menu was almost all omelettes and a sandwich, which I got (again, not really in the mood for it but the waiter was putting the pressure on for me to decide) and it was a big waste. The sandwich tasted fine but it was ENORMOUS (I learned all of their dishes are extremely over portioned) and I took two bites before just giving up. It was just not what I wanted and was terrified of asking for something else because of our waiter’s extreme personality. It was partially my fault for not having the, er, gumption to ask for more time to make a decision but the times he did come back he would say something to the extent of «did you FINALLY decide on something??» how can you expect anyone to make a snappy decision on a menu with hundreds of choices?!

I’ve been to this location multiple times. Most recently, I went for Mother’s Day weekend to treat my mom.
The service is always great, and they are always so helpful when I can’t decide what to get.
The calamari is absolutely delicious! I love the aioli and marinara sauce that comes with it. The batter isn’t too heavy, or overly oily. My family and I get it every time.
The Seared Tuna Tataki Salad is AMAZING! The perfectly seared tuna, arugula, avocado, slices of fresh tomatoes, and dressing all go together perfectly. It’s extremely addicting.
The Spicy Chicken Chipotle pasta is always on point! The sauce has just enough spice and creamy-​ness to make this dish irresistible. The pasta is always perfectly cooked, and the chicken, peas, and crunchy tortilla toppings all compliment each other very well.
I have never had any problems with this location.

Love the food at the cheesecake factory, but the service here is DEFINITELY lacking. I went the other evening and while the food service was prompt, they totally forgot to bring us drinks despite us asking several times. The waiter came to our table once, and that was it, so we had to ask another poor waiter to bring us our drinks (I always hate doing that to them)! Then my friend asked for extra sauce for her grande burrito, since it came out dry. She specifically asked for the sauce to be warmed up, but alas, when they brought it out it was SUH COLD s she couldn’t even eat it. Totally ruined her burrito.
Ah well. Good cheesecake though.

I am giving 5 stars solely because the waitress I had on my bday yesterday was perfect. The hostess not so much, she had an attitude towards us because we did not want to sit in this side corner area that honestly is probably the worst seats in the restaurant. We didn’t care about waiting we were here to celebrate my bday since I am a cheesecake fanatic. BTW there was only 4 of us not very challenging to find better seating when available.
Back to the server. She was awesome, so upbeat and on top of everything. One of the best servers I have had ever. I don’t really know how to describe how great she was but she made our experience even better. 5 stars for her!

WORSE SERVICE EVER. Went here today and I think I saw my waiter twice. When he seated us and when he gave us the check. First off he couldn’t even get our order right. Secondly we ordered a cheesecake that never even came. And when we were so pissed we decided to cancel it he laughed. He’s like oh I can get it for you guys it takes like a minute. Boy where were you 10 minutes ago when I ordered it. Its already made he should have had it by my table already.
Also, the bathroom was horrendously disgusting. There were tampons on the ground and the trash was overflown. They need to clean it more regularly.
Go to the fair oaks one instead. Absolutely do not recommend this particular location.

I generally like their food — until this carryout order. (I’m a regular lunch carryout because my office is so close.)
Grilled chicken on Fettuccini was the choice for today. It was about as expected, except for the horrible chicken gristle in every bite. It completely ruined my lunch experience.
Other meals here have been fine. Nothing to glow about. But not bad. So why only two stars? Because I think their prices are a tiny bit too high for the quality. And their menu is definitely WAAAAAAAY too big, in my opinion.
I’m just jilted, because I had such a horrible chicken experience today.

Disappointing service tonight. Came in after the dinner rush 8:40, plenty of open seats, yet we had to wait 10+ mins on drinks, then were informed after a lengthy wait that our appetizer order was misplaced; its 9:32 now as I type this. Our dinner was presented to us just now, but we sent it back to be kept warm til our appetizer arrived. 9:34, appetizer arrived. To our waitress’ credit, she brought us clam chowder n extra bread and apologized for the delay. First time I’ve seen the CCF so discombobulated though.

I had lunch here yesterday and it was fantastic! My Dynamite Shrimp hit the spot and followed by the Louisiana Pasta!!! If you are in the area and decide to eat here, see if Sergio is working. He was very attentive responsive. I will definitely be back!

Their menu is like a book.
It always takes me some time to figure out what to get here. So many options! Came to this location awhile back and just recently once again. Both times, service has been good. Our servers have been attentive, friendly, and knowledgeable. Love their complimentary bread basket, it’s fresh and warm. We always enjoy our entrees and no matter how full we are, we always have room for their cheesecake. Yum!

They have the worst policy on seating but great food and I love Cheesecake Factory and again I recommend the margreta pizza

My go-​to place for late night dinners. I really love the ambience, the seating and the service over here. Their cheesecakes are good definitely. Their pastas are my favorite. A nice place to hang out with large groups or with love one. I like it.

So the Cheesecake Factory is a chain that most of us dined at while we were college students. They have affordable meals with descent tasting food and huge portions for leftovers. As working adults now, we still dine here for nostalgic memories, and the food is still descent and abundant in size.
I’m writing this review from one dining experience. I’ve had one bad service in the past and this one makes up for it. My fiancé and I were seated but no one came to take our orders or at least start us off with water. After my fiancé approached the hostess, our waitress arrived and she was extra friendly and attentive the rest of the night. I’m sure it was an honest mistake but I like how they make up for it. We also had a manager come over and apologize.
My fiancé and I shared the chicken Marsala and it was good. The mushrooms were sautéed finely, the mashed potatoes had a nice mixture of textures with the skin, the asparagus were cooked well; though they could have cut the ends off a little bit more, and the chicken and cheese was the best part. Of course the portion was big enough to share. And of course, we both had our own cheesecakes for dessert, which are always good. It’s what I remember back as a college student. It’s good food with descent size portions. And what made the night better was the 90s and early 2000s jams playing as we were dining.

I like Cheesecake Factory but this location isn’t as good as the one located in Tyson galleria mall.
The service is decent, they take your order, bring your food, checks up on the customers needs maybe once and after that you gotta look for them for anything else you need and to get you bill.
Because of the food I give them three stars… if the food was good as the tysons location I’d give at least four stars.
My favorite is chicken bellagio. But every time I order at this location, it’s either really salty or pretty bland. Portion is always same which ever Cheesecake Factory location you go to.
Chicken enchiladas was ok too.
Most disappointing entrée was shepherds pie. It was so salty.
Another dish that was disappointing was their orange chicken. I was hoping it’d be more crispy with tangy sweet spicy sauce. But it was bland and slightly soggy.
I’ve ordered avocado eggrolls, which was ok. Not as crispy as it should be.
Their fried calamari was pretty decent, crispy as excepted.

Poor Customer service. I took my daughters there for lunch during the week. We sat in the one of the high tops in the bar area. The server walked right by us and did not acknowledge us.(The restaurant was not busy) We ordered drinks and they never came. I spoke with the manager. He apologize but the service did not improve. So we walked out and enjoyed lunch elsewhere.
I thought the servers made there money from good Customer Service!??
How sad. We used to eat there quite often. We will no longer support this restaurant!

We went to the mall to shop the after Christmas sales. Before going, I asked my husband where he wanted to eat. He said, «The Cheesecake Factory». This was a surprise considering our recent visit to the one in the Tysons Galeria was a rather lackluster experience. He explained that he wanted to have a turkey club sandwich and when we went to the Tysons one, they didn’t have any turkey but figured they would have it here.
We were there shortly after 5 p.m. on a Sunday. The place was busy but there were still empty tables. We were lead to a booth by the friendly hostess. Our server came along shortly, before we even had time to look at the menu. We asked her to come back in a bit. When she came back, I gave my food and drink order. I ordered a glass of lemonade plus «Renee’s special» which consists of: ½ sandwich, salad and soup. The soup of the day (and the only soup they have) was sweet chicken soup.
So far, so good… then my husband ordered. He ordered a glass of Yuengling and a turkey club. They didn’t have any turkey. I asked the server why that was and mentioned how Tysons didn’t have it either. She said they hadn’t had any turkey in a long time because there was a turkey shortage. Then I asked her why they didn’t remove turkey items from the menu or at least clip a note to the menu. She said because they expect to have it again at some point. My husband then told her that he would need more time to pick out something else.
Meanwhile, we figured that we, at least, would get our drinks… but no. People who came in after us were getting their drinks. The server came back to take my husband’s food order. He ordered the old fashioned burger and didn’t want a side with it.
Then the server made herself scarce — still no drinks. Finally, I caught her eye and asked about the drinks. She apologized and blamed the bartender (really?) but she then got the drinks
It took less time to get our food to us. My husband was served a burger and a roll with no toppings. He asked the food runner about that and the runner offered to bring him some lettuce, tomato and onion. That came quickly but instead of lettuce, there was shredded cabbage.
My dinner was okay. The ½ sandwich was chicken salad with almonds. the salad was mixed greens dressed in a vinaigrette. The sweet chicken soup wasn’t too bad as it was creamy with a generous amount of chicken in it. The lemonade was actually good — more on the sweet side and with a sugared rim on the glass.
The whole experience left us feeling annoyed. If they don’t have any turkey items at any Cheesecake Factory, at least fix the menu in some way to reflect that.
As we were leaving, my husband said to me, «Remind me to never go here again.» I most certainly will do that.

Usually dine here for lunch since near where I work. Always quick to get seated and service is usually good. Menu is large and overwhelming so it’s best to zone in on the Skinnylicous menu or just the lunch menu and forget the rest. Too much to look at and it just gets confusing.
Today I had the Skinnylicous chopped salad. It’s always a good standby salad for me. Has some chicken, apples, bleu cheese and chopped lettuce and veggies with a tasty dressing. Most of their salads are good. I recommend asking for the dressing on the side. They tend to overdress their salads.
They are usually okay with special requests — one in our party picked off certain ingredients of her salad and added others from another she saw she liked and they were happy to accommodate so don’t hesitate to ask for what you really want if you don’t see it on the menu!

Ok, Ok, It’s a chain, and if you have seen one, you have seen them all, but this Cheesecake Factory seems to be better than most. Perhaps it is the friendly service behind the bar, or the yummy $ 5 dollar appetizers that make you forget they serve cheesecake, but whatever the reason, I’m down with this cheesecake castle. Yeah, that’s right, I’m going to rename this one the castle, because every time we come here, I feel like they give us the royal treatment.
Another thing I love about their appetizers is that just a few plates can make a pretty tasty meal for two people; A plate of Cuban egg rolls and fried calamari and you’re good for the day. In many ways, The Cheesecake Factory’s appetizer roundup is simply the tapas bonanza that any foodie needs… fried macaroni and cheese! be still my foodie heart.

I think they changed the menu again as the hostess alluded to. But honestly the menu is still pretty big I don’t ever recall the last dish I had when I was there before. They have stuff to please just about anyone. Tonight I had the southern fried chicken sliders which I love. It comes with lettuce, tomato, and pickles on the side so you can add them to your sandwich if you like. For a Friday service was good the wait staff was attentive.

As usual, I came to the Cheesecake Factory fully intending to only order a piece of cheesecake and a coffee, but somehow got talked into ordering food, which I knew would probably fail my taste buds and my wallet. I’m not sure why I keep coming back here and eating because the food is so overpriced for what winds up sitting on a plate in front of you. It’s really quite tragic. As for their cheesecake, it’s stellar, you could probably talk me into buying a single piece for $ 15.
I wish the Cheesecake Factory only sold cheesecake and did away with the rest of the menu. Maybe they can keep their appetizers, but their novel of a menu could definitely be downsized quite a bit. I know I’ve said this before, but this time I really mean it. I’m only ever coming to this restaurant for dessert.