Gables Sugarloaf

We have lived here for three years, and it was horrible! The leasing office staff are only nice and friendly when you’re signing the contract. After then, they ignore you and give you an attitude. But, not the entire staff is horrible. There are two women staff that gives you an attitude, especially Brenda Robinson. She never picks up her phone, and when we tell her our apartment number, her «friendly» tone switches into an attitude. But, the custodians and the maintenance people are wonderful and friendly. They’re the ones that keep the place clean and presentable. After three years of horrible service, we finally decided to leave this apartment complex.

First, let me start off by saying that this is my first ever apartment review. I had to post a review about this place so people will know what they are getting into. Pros: The leasing office staff is very friendly. I have never had any issues with any of the staff and they are always very helpful. The neighborhood is fairly safe, no break-​in or outside noise issues during my time here that I know of. When the gate is broken, it is normally repaired in a timely matter and the pool area and leasing office are very nice. Now for the real part… be prepared because there are far more cons than pros about this place. Cons: 1. There is always an issue with the water or electricity. I have received a note on my door about water issues almost once every other month. I always had some type of plumbing issues with my toilet. You definitely have to invest in a good plunger, even if just going #1. 2. Cat infestation… I am not sure if other buildings have this problem, but there are at least 4 or 5 cats that live under the stairwell to my apartment building. They scare the living crap out of me when I am coming home late because they either leap off the steps or come from out of the bushes. 3. Infestation of ALL TYPES of bugs… any bug that you can and cannot think of!!! I had the most problems with water bugs. I saw one almost every week inside of my apartment. I am terrified of them! There are also beetles, spiders, centipedes and some others that I have never seen in my life that appeared in my apartment. They reside on my patio as well, so I can’t even enjoy it. Did I mention that I live on the third floor? So I can’t even imagine what people experience on the lower levels. 4. Parking is HORRIBLE!!! If you do not arrive home before I would say around 7 or 8 pm, you will have a long walk to your building. 5. I almost stepped on a small, dead mouse in the parking lot the other day. YUCK! 6. The gym is not the best place… the equipment is old and worn. They have some major renovations and exterminations that need to be done to this property to bring it back to par. It still has potential, but as of now, I am glad I am moving from this place! Don’t say that you haven’t been warned!!!
This same review has been posted on another apartment website with hope that these problems will be fixed!

I have lived in this disgusting place for just 4 months now. I’ve tried to be patient and come to some sort of agreement with the office, but they are ignoring me and other residents that have the same problems I’m having. Problem #1: I was lied to about issues with the unit I leased. I was told that the lady before me was crazy (yes they actually told me this) and that she complained of foundation damage, and they couldnt find anything wrong with the place. I made them promise me that nothing was wrong. I later found out there was black mold in the bathroom behind the sink cabinet and that they did replace it before I moved in. But what a maintenance guy told me was that they never actually fixed the foundation issue. Hmmm I remember being told there wasnt an issue. Now when it rains, my bathroom floods!!! Problem #2: 5+ stray cats that literally hang out on the steps outside my door. I only have one way up to the parking lot and they block it. They arent nice cats and have hissed at my 1.5yr old daughter. Not to mention they fight with each other, which is scary sounding to a young kid, and they puke all over the stairs. I’ve stepped in it and almost slipped down the steps on a hairball. I was told before I moved in that they’d be removed, and that was another lie. Problem #3: SCORPIONS, COCKROACHES, CENTIPEDES, FLEAS, ETC!!! I’ve had all of these infestations since day 1. Pest control will come out once a week, but nothing they do is taking care of the issue. Problem #4: The walls arent insulated properly. I can hear my neighbor peeing in the morning (gross). Not to mention you can smell everyone’s cooking and my bathroom actually fills up with cigarette smoke multiple times a day. Problem #5: Parking is so hard to come by too. The property itself is just not taken care of well, and the office staff ignores the residents’ complaints. I’ve already contacted corporate and Im waiting to see. From what I can tell, this property really gives Gables a bad name!

After paying the administration fee and application fee plus the deposit «half of the first months rent» I had my house packed up and ready to move in tomorrow. After being «approved» ifind out today that because I had a pending charge from an ex (a misdemeanor which is being appealed) that I cannot move in. Thanks for a shitload of nothing now I’m stuck without a place to live and back to square one they shouldve told me before I made it a point to pack my home and belongings up. Now I know why my friends told me to steer clear of this place!