Salon Baptiste

I set an appointment yesterday for an appointment this morning clearly a big mistake. I was referred here by a friend and read some facebook reviews thinking my experience would be great. My appointment was set for 12:00 the same time that they are supposed to open. It has a drop down to choose stylist when scheduling the appointment I selected any stylist as this would be my first time there and wasn’t referred to any stylist in particular. I got an email confirming my appointment. I drove to the salon and arrived about 11:45 no cars in parking lot lights off in salon. I sit in my car reading and waiting finally it’s 12:10 still no cars and no one arrived I then look at the sign on the door it says they are closed Sun/​monday. I call the number on the door of salon no answer of course so I left a message explaining I scheduled an appointment online however there was no one at salon and a sign on door indicates they are closed anyway. I proceed to drive home. I get a call at 12:35 the woman on the phone said they are open on Sundays. I say shall I come back then? She then states my stylist Cheryl isn’t in yet. I inform her that I didn’t book my appointment with any stylist. She said it was listed as Cheryl and she would need to call her to confirm she was even coming in and give me a call back. 1:10pm still no call back so I called back in myself. The woman who answered said Cheryl would probably be coming in about an hour and if I would I can book another appointment for next Sunday. Clearly at this point I am not interested in booking an appointment since appointments don’t seem to mean much with salons that open late and stylist who come in whenever they feel like it. Long story short I don’t recommend them.

I would NOT recommend this salon. Nicole didn’t honor the appointment time because she had other clients that she was also tending to. When she finally got to shampooing my hair she left me by myself with conditioner in my hair at the sink. I waited by myself for about 1 hour and 40 mins while she did someone else’s hair. She didn’t even check on me or apologize for the wait. This was poor customer service and little regard for time.

I was a walk in client so I did have to wait, however that was to be expected. Nicole consulted with me and I thought that she should have done a hair strand test before pushing a $ 250 keratin treatment. I wanted a relaxer but she knowingly stated that she didn’t recommend doing that –again without a strand test or anything, so I trusted her expertise and did not get the relaxer. She deep conditioned my hair and treated it with a strengthener of some kind, and even gave me a deal and threw in a free trim —and my total was STILL $ 90. Why this salon only has 2 $$ signs under it, I will never know but it is pricey for what you get, which was a basic wash and press for $ 90! The final style was so so, my bangs weren’t feathered and nothing was curled dramatically, just a bob. $ 90. I went back in 5 days and my hair was frizzy and she blamed it on the weather basically and again pushed the keratin treatment and suggested that I get a relaxer after all since I revealed that I sweat in my sleep. But if you know that your presses don’t last and your client doesn’t want to pay for a $ 250 treatment, why not do what they ask IN THE FIRST PLACE instead of taking $ 90 and then another $ 125 for them to have to come back to get the process they wanted to pay for in the beginning? This place is a rip off. I won’t be back.

I struggled between rating the salon with a 3 or a 2. But the 2 would only be fair for my stylist.
Appointments are generally well kept and I appreciate the fact that they have regular and professional reception. I’ve only had to wait 15 – 20 minutes once before. I like the keratin treatment but better ventilation is a must.
I am not a big fan of my hair being brushed wet, nor the fact that Nicole cannot style to save her life.
The Salon is great. Great product available. And with Cheryl onsite there is a general air of health and wellness. I love hearing her casual conversations about new things she is trying in the kitchen. Maybe odd for a hair salon rating, but I believe Cheryl has health in mind and you can tell it translates into hair as well.
What can I say. I wish I’d gone to Cheryl first. I am enjoying the health of my hair but the blah styling is killing me and when I have shown Nicole pictures I have to wonder if she needs glasses. Simple short to mid length hair. Always end up fixing my hair in the car after I walk out. And for the price I shouldn’t have to fix my own style.
P. S. Edge control is so 1990s Aaliyah style. Let the edges fall where they may. See Kerry Washington. Nowadays women do not feel the need to plaster those edges down. Be proud of the natural 100%. Nothing to hide.

Getting my Microlink extensions serviced to look great like they always do! Thanks Cheryl for always making my locks look fresh an long. I strongly recommend this place for anything of your hair work. I live in IN and come down here just to get my hair done!

I am definitely coming back here. The salon actually sticks to appointment times. no sitting around wasting an entire day… no walk ins messing up your slot. I am IMPRESSED! :-)
Anywhoo, CHERYL is great. I don’t think I’ve ever received so much advice/​info about my hair in one sitting. I was ready to take out this &%#@#!$ weave but she saved the day! My hair looked better than the first day I had it done at some other salon *cough cough*.which should say something in itself. I mean my hair looks goood!
Prices are reasonable, little bit of a drive but it’s worth it… nice music playing in the background btw (really enjoyed NOT hearing Trey Songz or Souljah Boy blaring). This is my new salon for sure!!!

I went here for a quick wash and set after my usual stylist downtown went on maternity leave. I was happy that they took me right away on a Saturday but that was as good as the service got. First of all, the shampoo girl was the worst. She could not do a simple shampoo/​mold. The stylist scolded her more than once for packing product in my hair: Strike 1. So after about an hour of simple shampooing, conditioning, mold set, etc, I was placed under the dryer for what seemed like forever. Ridiculous, seeing as there were only 3 of us in the salon at the time (and FOUR stylists) and I have short hair. I was sorely disappointed in my stylist, NICOLE. She could not style to save her life. I found myself constantly directing her and guiding her to attain the style I normally wear: Strike 2. Strike 3 came when she semi-​yelled at me for the direction I was giving her on my style. Needless to say I wasn’t happy with that and questioned her ability to do short-​styles. She had done a sew-​in weave before me and the girl ended up coming back to get an exposed track covered. I’m ready to go at this point. Meanwhile, Cheryl the owner, is jazzing up everyone who sits in her chair. I must have seen 3 or 4 girls come and go leaving lovely while I was there. I think I should have gone to Cheryl instead but eh. I won’t be going back at all.