Pizza Hut

My husband and step-​daughter ordered the new pizza the cheese stuffed crust and bacon pizza for delivery. They were sorely disappointed in it. Because the crust didn’t have cheese and there was hardly any bacon.

These guys aren’t bad as long as they aren’t busy. We order from here often and usually comes out pretty good but kinda slow. On busy days it’s at its worst to the point that we almost have to wait an hour and a half for a medium pizza that’s room temp. But on a good days it’s pretty quick and a pretty tasty pizza.

Dumfries pizza hut doesn’t even deserve one star. The manager Alaina is beyond rude so its no shock the Cole the boy who answered the phone was rude. I was hung up on 3 times the last time by the manager who refused to give me her name but I recalled the driver delivering my food saying her name and the fact that she was the only manager working tonight. I ordered at 6 got half my order at 7:50. Stayed on hold for 19 minutes waiting for a manager this was after I was hung up on then at 12 minutes in I told the manager was busy I had to keep on waiting. I have had many bad experiences with this store so much to the point I started going to Stafford pizza hut to avoid the disrespectful workers at Dumfries pizza hut who never have your order ready in the time they give you. I tried Dumfries pizza hut for my children and once again big mistake! I have no clue who the owner is and well it surly doesn’t seem like he/​she cares anyway due to the many complaints about the people etc. I mean who calls a pizza place and gets told they have no pizza doe? This really happened to me at Dumfries pizza hut. If the owner of this store really cared they would be able to be reachable and know what’s really going on in his/​her restaurant. My kids love pizza hut I like the prices its just sad that the management is so rude and unprofessional guess that’s why the workers have no problem treating customers with disrespect as well they watch their manager’s do it. After all the manager hung up on me. So much more to add but really don’t think it will make a difference since they seem to do as they please at the Dumfries Pizza Hut.

Very poorly run Pizza Hut. Customers were lining up and employees were walking around in plain sight not offering any help to writing customers. Bad and lazy management defiantly influences the work ethic of the rest of the employees. I would recommend going to a different Pizza Hut.

The worst. Ive ordered from here a few times, strictly out of desperation and laziness. Im more of an &Pizza or Ledo’s fan so I really couldn’t expect anything but mediocrity at best. My last order has me wanting to write Pizza Hut off for good.
Pizza arrives an hour and five minutes after I place the online order (I live 2 minutes away and ordered at 8pm on a Sunday, so I know they weren’t that busy…) One of my pizzas is missing two toppings and the breadsticks are hard, semi burnt and arrives with no marinara sauce. Who can eat breadsticks with no marinara? The manager tried to comp me for $ 6 and I quickly reminded her that the messed up items totaled to $ 12. I honestly probably wont even use the comp. Save yourself the disappointment and drive to a decent establishment. At this point even CiCi’s would be better. This is not the first time Ive waited for a ridiculous amount of time or had items wrong or burned.

How this place is still in business is beyond comprehension. Worst customer service ever. We waited 2 hours only to be told once we finally reached them on the phone that they had no drivers so we would need to pick the food up. When I asked for a manager they hung up. Drove to the location and spoke with the manager who could careless. Her attitude was take it or leave it. Now I understand why the employees are so rude and incompetent. It comes from their manager. They are only following their lead. Unbelievable!

Perpetually understaffed is a good description by someone else’s review here… But, in my case, one guy was the waiter, doing the phones, getting drinks, taking orders, etc… The manager was sitting at the first table talking about the «club» last night, some girl he saw in church this AM, and spent a full 40 mins on a phone call while the other dude was working his ass off. Needless to say, it took 30 mins to get a drink and an opportunity to place my order. It took an hour to get a plate of spaghetti, and the table behind me was about to just walk out without paying they were so pissed off. The salad bar /​wing bar looks like it’s never been used. There is a podium that says «please let us seat you», but after standing in front of it for 20 mins they asked if I was here to pick something up. I replied «no, I just want a booth», to which he replied that I should seat myself. There is another 20 mins of wasted time. It’s actually soooooooo bad that it’s humerous to just sit and watch and co template how disconnected Pizza Hut is from it’s actual businesses. Epic corporate failure.

Why can’t you give zero stars. Ordered delivery, two hours later still not here. Called twice and put on hold to go get the manager. Another 10 minutes wasted. This is not the first time I’ve had problems with this Pizza Hut but it will certainly be the last. PH corporate should close this place down for ruining the reputation of the franchise

Customer service down the drain. If it isn’t burnt pepperonis it’s dried up chicken wings! They tell you delivery is 30mins and turns into 45 mins to an hr.

Sat down to eat here the other night since my son got a certificate for a free pan pizza… We were there for a full hour and a half, mostly waiting for our 1 large pizza, 1 personal pan pizza, fries, and wings. Only one young kid was out front to work the register, take orders, and serve the restaurant patrons (this guy was great. He has great customer service skills!!) 8 guys are in the back doing whatever. Management needs to step up here.

I’ve ordered from here before but I usually just go pick up and didn’t have huge complaints other than they have obvious poor customer service skills. Well tonight I am not feeling well and decided to pay for delivery. I should’ve read the reviews because all the bad ones are true. I’ve been waiting just over an hour and called the store to check when my order would be here and there reply was, he should almost be there… 15 minutes later and he’s still not here (I live 3 miles away) and I’m literally feeling worse by the minute and now I don’t know whether to call and cancel my order and possibly never get a refund because they are so incompetent or just pass out from sheer starvation waiting.

I placed an order for pickup at 6:23, said it would be ready in 15 minutes. It is now 7:03 and I’m still waiting for my order to be finished. WTF?

I worked as a Pizza Hut manager for 5years of my life. This service is horrible! I can’t blame the appearance of the building on the employees but, ADF corporation obviously does not care about this locations condition. It smells like 15 years of caked up grease is in the walls. Really needs a renovation. The few times I’ve gone it has taken way too long to get my food. Seems like they would rather socialize.

If I didn’t have to give it a star I wouldn’t. This place is terrible. Do not waste your money! The staff is so horrible and do not know how to speak properly to customers. I had the Buffett today and I managed to get two slices of pizza from it. They did not refill it once, ordered sides that I never received and the waitress literally sat and talked with some table of people for 25 minutes! Not to
mention keeping up her conversation while yelling across the room! I asked to talk to the manager and she was just as bad, learn some respect for customers and learn how to speak properly to people. Everything about this place is terrible. STAY AWAY!!! I will never be going back and telling everyone I know to also stay away!

These people had zero customers and still couldn’t get pepperoni on a personal pan. Plus the cruddy attitude should get them no stars. I’ll pay twice as much to avoid this place.

First of all there’s no customer service in this ph, management is horrible, this place used to be ok, now is just mediocre.

I usually don’t write reviews for fast food chain restaurants… but this was a truly awful experience.
First off, this location is right next to Jojo’s (now Baylor’s) Ice-​cream, so for an easy night out with family, people like to eat in a pizza and grab ice cream for dessert. However, this proximity is the only thing this pizza hut is good for.
The service is truly horrible (if you’re serving a calzone, can you please give me some silverware too? Do you expect me to leave a tip?). And when I did ask for silverware, it was about a ten minute wait, so our food was already cold!
Curly fries– overcooked
Calzones — looked dehydrated and tasted just AWFUL, one bite and it was settled that I was not going to tuck into the rest.
Cleanliness of the restaurant was also just horrible, dirt and old food bits all on the floor, sticky surfaces.
Overall, this is a horrible establishment that really needs to reevaluate their food preparation, I recommend it to no one.

On the way to Williamsburg, Virginia — my boyfriend, his family, and I stopped by this Pizza Hut in hopes to have lunch since we were all hungry. We called in advance to see if it was an actual Pizza Hut restaurant and no one picked up.
When we finally arrived, it seemed to be opened for business due to their hours of operation on the door. As we walked in we smelled a heavy and greasy cloud of smoke which ended up making my hair smell horrible throughout the day. In addition, as we walked in we saw tables of dirty dishes, soda cups, and napkins just sitting there which looked absolutely disgusting. At the entrance, there was a hostess standing at the counter and we asked if the dining area was opened and ‘she said ‘no it’s not’ and we said, «but the hours are listed on the door.»
The hostess said we can place an order to go, so we ordered a small cheese pizza for my boyfriends’ nephew. It took approximately 20 – 25 minutes for one small cheese pizza. As soon as we opened the pizza, oh my lord it smelled horrible like disgusting gym socks, blue cheese, and vomit. It makes me wonder what the hell did they put in that pizza? My boyfriend’ nephew didn’t even bother to eat it because it smelled like crap.
Since my boyfriend and his mom didn’t want to waste it, they ended up eating 1 – 3 slices and after consuming it, they didn’t feel good at all. They ended up having diarrhea (sorry if I’m disgusting you.). I think this is a sign that the ingredients used to make the pizza weren’t fresh at all.
I don’t know how this Pizza Hut stays in business because not only is the customer service is horrible, but the cleanliness and the quality of food as well.

I’ll go ahead and add onto the list of horror stories. This particular case happens one week after having trouble with another Pizza Hut in Connecticut.
I order online and I get a receipt saying that the pizza will be ready in a half hour. That seemed like a decent amount of wait time for me. I get to the restaurant only to find 3 disgruntled customers in line and a couple of tables that looked like they hadn’t been helped in ages. I already know what’s up but wait a few minutes just to even ask if they have my order in. They didn’t even know what I was talking about so I went to Papa John’s.
An hour and a half later I get a phone call from them asking if I was going to pick up my pizza! You’ve got to be kidding me.

They get 2 stars because of the general appearance of the store and efficiency of the staff rather than the quality of the food. We took the kids here one night while camping at nearby Prince William National Forest. When we walked in the staff was scrambling about but there was only one table with customers and no one else waiting. Many of the tables still had dirty dishes on them so we had to wait while one was cleaned up for us.
Our waiter came to get our drink order 10 minutes after we were seated. Drinks arrived another 10 minutes later. Apparently it’s really hard to get iced tea and water into glasses. Food order was taken then the big wait began. At this point we are now one of three tables in the restaurant. Our family of six makes up half the customers in the restaurant. In the food service business, this place is dead!!! And yet everything is taking forever to get to the table.
When the food finally arrived it was really good. A small cheese pizza was split by a couple of the kids. Hubby and son had some wings. I had the pasta and another kiddo had chicken tenders. All really good.
On a side note: the bathrooms were disgusting! We’ve encountered cleaner bathrooms in backwoods truck stops. Gross!!!
Oh, those tables that were dirty when we arrived were still dirty when we left over an hour later.