Dupont Family Vision Clinic

After years of yearly exams at military hospitals and COSTCO, this year I went to the Dupont Family Vision Center and I’m glad that I did. Dr LeFeve and his staff performed an extremely detailed eye examination. He was able to analyze my health, explain the details by showing me enlarged digital pictures of my eyes and and predict changes in my health. Amazing! I’m extremely glad I went! They accept TriCare Plus payment for the examination and offer a discount on lenses which are warrantied for 2 years against scratches.

I give this place 5 stars. They are great with appointments we didn’t have a long wait time, while we were waiting there is an area the kiddos can play and keep entertained with books and a few toys. That is something a mama like me appreciates! They take our insurance tri care –standard and of source they don’t cover the frames cost so that is your responsibility. Just wanted to place that reminder
Visit — my 3 children got seen and their ages are 13,6 and 7. My oldest had already been to an eye doctor before, He already had glasses so we wanted to get him re-​checked and a new pair.
My two girls never had this experience they were a bit nervous as any kiddo would be. The staff and the doctor were all just amazing! From start to finish they made my kids all feel comfortable, made it enjoyable and fun! Had them laughing, smiles all around and also explained everything each time they did it. THAT MAKES IT WORTH THE VISIT!
My children all needed glasses, they picked frames and they give you discounts if you get multiple.
In the end we ended up getting one of my children a pair of frames and ordered her glasses there, the other two found another frame that they couldn’t pass up! So we ended up getting pink guess frames there and she got them… No issues with the service or the frames.
They needed to be adjusted the following day and we went in no problem!
I would highly recommend anyone here! I’ll be making my appointment and my 5 year old his as well get soon! Defiantly will be our optometrist office while we are here at JBLM!
Only downside are their days and hours they are open wish they were open Friday’s! But other then that no issues! :)

I’ve been trying for almost a month to get them to send me my prescription to no avail. They won’t email it due to lack of technology and want led me to stop by. Their hours are very very limited so every time (3 times now) I’ve gone out of my way to get my Rx they have been closed.
Very problematic as I am out of contacts now and unable to order any because they are holding the prescription hostage. I can’t express the level of frustration I have about this and the I uncaring attitude and lack of communication is utterly appalling.

Great place for getting your eyes checked, as they are really thorough and have the best well-​maintained equipment. However, that being said, do not get your glasses here. Overpriced and their guarantee does not cover loss of kid’s glasses. That is the only reason why I cannot give this business 5 stars.
The wait was very short and it was easy to make an appointment. The front desk receptionist was very pleasant and the interior was clean. The waiting area had little toys for children which is always awesome. Had a very community-​like feel to the small business.

Had a Wonderful experience at the clinic. Friendly, genuine staff, great doctor, and excellent selection of eyewear. Glad to call DuPont Family Vision Clinic home! Highly recommend checking them out.

Got scheduled for an appointment and was told I would be seen as an Active Duty soldier. Arrived for my appointment to be told that the person that scheduled me was misinformed. Then I was told that it would cost me up to $ 250 out of pocket. Total waste of time and the receptionist was rude. Wish there was a zero stars button.

Our 7 year-​old son needed an eye exam after the school test suggested he was mildly near-​sighted. The folks at DuPont Family Vision were wonderful!!! He was nervous and everyone went out of their way to make it a fun and positive experience. By the time he was choosing his frames, he was very excited about his new glasses and asked if we could come back again when he needed a check-​up– the ultimate kiddo compliment. Thrilled with our experience and highly recommend this clinic for anyone needing vision care for children.
As a side note, we are a Tricare Prime family, which only covers the cost of an eye exam. If you need glasses, you are responsible for the cost of your frames and lenses-​Tricare does not cover those expenses. This policy extends to any retail optical center regardless of duty station. We’ve been stationed in New York, Texas, Kansas, and WA and I’ve paid out of pocket for eyewear (BCG’s not included :) for myself every time. Just something to know before your check-​up so you’re not caught by surprise…

I saw Dr. Shaffer for the first time today, and I enjoyed my experience very much. The staff in the clinic are polite, friendly, and helpful. Dr. Shaffer is very nice and took time to really examine my eyes and find out what was best for me. Hopefully, I will be seeing Dr. Shaffer for many years.

Dr. Shaffer and his staff are wonderful! Due to a severe dry eye issue, I was a regular patient for about 4 months and each visit I was treated with care and made my visits to a doctor pleasant. If you live in Dupont and need an eye doctor, give them a call!