DuPont Realty & Property Management

Working with Dupont Realty and Property Management has been great! They were friendly, yet extremely knowledgable and helpful throughout the entire process. I had tons of questions and did not know what to expect, but thankfully the management team answered every question I had, and went above and beyond to make me feel welcome to my new home! I would highly suggest them to any friends and family!

We must say that we might have had different experiences than some other reviewers here. We are new to the area. In this busy relocation season, finding a rental property in an ideal location was a challenge. We happened to drive by their office on a Sunday evening (before we went into the sushi place in the same plaza). With little hope that someone would still be in the office, it was a surprise to find this friendly gentleman– Bob who was still working and willing to talk to us. He gave us a lot of helpful local information and also the available local rental listings by their company. We were given plain and realistic suggestions in accordance with our budget and the local market condition… After visiting house after house for one week and meeting with different property managers and owners, we ended up deciding to go with one of the properties managed by them. We believed it’s reasonably priced to the market value/​condition, with a fair management company between the tenant and the owner. We hope it will stay this way during the time we will be working with this company.

Since my post was removed, I will repost. I truly believe other need to know what their getting into with DuPont Reality& Property Management–
Poor professionalism. We were trying to work with them to find a house to rent while we were pcs’ing back from California. The first house didn’t work out so Sara Diaz said she would check on a second property for us. 2 weeks later and 5 phone messages later I finally got my refund. I never actually spoke with Sara again. Never again. Rude and unprofessional. If you’re going to pcs to Ft. Lewis try another property management company.

I wish I would have read the reviews before renting through them. Yes they are pleasant to speak with. Now getting service done is another matter! I am truly concerned with the manner this house is kept. I am very thankful I took DETAILED PICTURES OF ALL THE PROPERTY. I had to purchase two space heaters for the downstairs because of there lack of attention to issues in this house. It took an email and a personal visit to the office to have them contact someone for our heating issue. The company they used couldn’t get to us for another two weeks. When they finally came, they tell us sorry we don’t work on these types of heaters. The management company should have reviewed what type of heating is in the house BEFORE contracting someone to service. This is just the tip of the iceberg. As a property owner myself in another state, it has given me the desire to check on my own property personally. I need to know my property is not being handled in this manner.

I’m so disappointed in my experience with DuPont Realty. Me and my roommate had problems with them from the beginning. After we first moved in, our house keys would not work. We called the property management several times because we could not get into our house unless we went through the garage. After about a week and multiple calls, they finally re keyed the front door. Then, a month or two later, there was a storm that ripped off a few shingles from the roof. I called the property management immediately because I was concerned that the water would leak through the roof and damage the house. The property management did not send anyone out until a week later and the rain left minor water damage to the inside of my room and soaked my floor. I then came down on orders so I had to break my lease, thank god. I’ve moved out of several different homes since living in the Lacey/​DuPont area and I have never had any problems with cleaning or excessive charges taken from my deposit. However, this place really took as much as they could, even on simple things that they told me would cost very little. I will say that they worked with me on some things such as splitting the payment of my pet deposit, but other than that, it was awful living there. I WOULD NOT suggest this place to anyone.

My wife and I stopped in here to ask about rental homes or purchasing a home in the area.
The older gentleman you came out to greet us was friendly enough. He asked us to sit down and we did. He immediately asked how much we were looking to spend which I thought was odd as he should first ask what we were looking for. By that he would have been able to judge what we needed better then how much we had to spend. What does it matter what our max to spend is if he isn’t even concerned in finding out what kind of home we are after, the square footage, the part of the area, single story or what?
I grew annoyed immediately as my wife and I make a very decent living so I wanted to see how his attitude would change so I told him a considerably lower amount. That is when he began to speak down to us as though we were wasting his time. I knew at that point I would never rent from or purchase a home from this man or any company that would employ him.
We ended up having him talk down to us like we were undeserving of his time and excused ourselves.
I doubt he could even recall having spoken to us as we were clearly beneath him so he thought.
I guess he didn’t want to here my wishes, that there was a pre-​approval from our bank, our stellar credit rating or what that we wished to purchase if we liked the area which we couldn’t even get shown the area much less a home.
Rude, unprofessional, presumptuous and snobbish.

What a great group of people who are extremely knowledgeable and helpful! They are family friendly and concerned about all your needs and wants– they are ready to get you into a home not just a house!

First impressions were great but it was clear quite quickly that Penelope (owner) is in way over her head with current staffing. Calls go unanswered, both with the main office number and directly to Penelope’s cell. As a property owner (military) living out of state, I rely on my property manager to take care of my home, and to find a renter as quickly as possible. I know the market comes and goes in waves, but communication with the homeowner is paramount in my book. My specific contact at DuPont Realty was absent minded (to the point of not returning calls), standoffish, and lacked attention to details. For example, according to him my home was showing well but with over a dozen «like sized» homes on the market, it might take a little longer to find a renter. Sounds reasonable, right? After DuPont Realty only found one tenant (which lasted only six months), my house still sits empty nearly a month later after my tenant moved out. After thoughtful consideration I decided to cut ties with DR and hire the Home Team, Dupont. During their initial inspection, the new managers found the house smelled badly of dog, the carpet was full of dog hair, a toilet was broken, the last tenants left garbage in the garage making the garage reek of rotting garbage, and birds had started a couple of nests on my front porch depositing pounds of dried manure on my porch pillars. Sounds like a nice place, doesnt it? This was all discovered after DuPont Realty said the house looked great. I am a professional that lives out of state and I do not have time for poor judgement, poor customer service, or a company that fails to live up to standards. Completely dissatisfied with DuPont Realty; stay away. DR manages over 400 properties but fails to have enough staff to keep up with this demanding amount of customers. There is a much better choice on Ross Circle in Dupont. Google it; you will be happy you did.

What a nightmare to get ahold of anyone, see a property, or even rent from. Our first experience was when we called about a property and Penelope was too busy to talk to us. She promised to call back with more properties but never did. When we initiated repeated calls over the next few weeks, including leaving messages, our calls were never returned. After calling the office and her cell phone over the next few days, we once got ahold of someone at the office for a new listed rental property we were eager to see, and were told they needed to give tenants 24 hr notice to see it. We never heard back again even after calling the next day. We were ignored so many times it’s ridiculous. Once we called again, they said that someone already put in an application for it. What terrible customer service. While there might be a ‘demand’ it’s actually their lack of customer service, because they never made the attempt to let us see the place or any others we’ve been inquiring about. HORRIBLE HORRIBLE HORRIBLE.

Renters beware. Our security deposit was 1200 and only 50 dollars was returned to us.
We were good renters. Never late on the rent and left the home in great condition. After our walk through we conveyed how upset we were with all the charges and he said we did one of the better jobs he had seen of cleaning and maintaining the home and should be getting a fair amount back. Really is 50 dollars fair?
They bring a 7 page list of things to check and will charge you for not cleaning the air vents or the window tracks and everything else you can think of. However, they dont tell you this before you arrive so you are not prepared nor do you know you should have cleaned them. So don’t bother spending hours or days cleaning the place because no matter how much cleaning you do they are still going to have a company come in and clean up after you (200). Several of the charges also included a rekey fee (175 dollars) and mandatory carpet cleaning (200). We were also charged (600) bucks for patching and painting the walls were we hung pictures (even though we used small picture hanging nails. I thought hanging pictures and décor was considered normal use of a property but boy was I wrong. Guess we were we exspected to live in the home and not hang anything.
I can not stress enough when I say we were ideal tenents. You to will lose your deposit. It was just my husband and I in the home with no pets. Someone explain to me how we could have possibly racked up 1150 dollars in damage. It was a three bedroom house and we never even used two of the bedrooms!

We are property owners that were with DuPont Realty from October 2008 until recently. We left because we became increasingly unsatisfied with the lack of communication and level of service provided to us and our tenets. They told our tenets that we were hard to get ahold of and that is why their requests weren’t being dealt with in a timely manner. That is not true at all. When we left and DuPont Realty transferred our funds to our new management company, there was a mystery charge for a service call that we knew nothing about. I wish we had left sooner.

From start to finish Penelope was nothing less than professional and on top of things. You can definitely tell she is experienced and well connected. She is very much a hard worker. We highly recommend her company and services. We plan on referring our friends and family to DuPont Realty!

I met both ladies today and I must say, the face-​to-​face interaction was much better than conducting business via emails and phone calls. They were both pleasant, professional, and thorough! As promised, I have updated my rating from 2 stars to 5!