DoubleTree Suites by Hilton Hotel

I just got back from Durham, NC, and while there I stayed at the DoubleTree. It is a nice hotel, with really big rooms. What you see on their website is pretty accurate. The rooms are suites, and I stayed in a room with a king sized bed. The sleeping area was separated by a folding door, that provided privacy from the living room, which had a sofa bed and chair with ottoman, office area and kitchen area. It was like a small 1 bedroom apt; only thing missing was the stove, although it did have a microwave. I didn’t utilize the pool, but my cousin and his friends did, and had a great time. And while the rooms are clean, they were a little out-​dated, and could use some updating. Also, a friend of the family that stayed there said the price for the breakfast was a little high. I would definitely stay there again, the only thing I didn’t like, and which is the reason for 4 instead of 5 stars, is that Gustavo, one of the people at the front desk (I think I was told that he is an associate manager? Not sure of the title), addressed me as Mr., instead of Ms. And when he corrected himself, I jokingly asked him if I looked like a man, and he responded, «No, no, of course not, but you never can tell these days.» Really? Really Gustavo? You’re going to say something like that to a guest? I also overheard another guest asking the front desk person for his name, so he could make a complaint about Gustavo, and this guest mentioned that he was a Diamond Member, who are supposed to really be treated special, since they apparently had to spend a lot of money to obtain that status. Like I said, it is a nice hotel, with large rooms, and a good pool. They just need to give Gustavo some customer relations courses, or get rid of him all together.

We all love free cookies! So yummy and I cannot biting my finger. The hotel is close to the RDU airport. They have free airport shuttle bus, but be careful, that’s not 24 hours. You need to take a taxi if your flight is after 10pm or earlier than 6am. Breakfast buffet is lovely and you can try the grapefruit juice.

Great hotel! Rooms were clean and very spacious. We had a two bedroom suite. Large bathroom with a huge closet. It had a great restaurant our server Vicki was fantastic went the extra mile! We did paddle boats and has a nice indoor and outdoor pool. We would definitely stay again

The female host at the restaurant actually scolded me for using a guest door at the rear of the restaurant area stating that I am not allowed to use that door (it was not an emergency door and not an employee door). I was scolded like a school kid. Asked the front desk personnel if it was hotel policy that’s guests cannot use the guest exit entrance door by the restaurant and they said the restaurant inside of this hotel is separate from the hotel and it was up to restaurant personnel. Very rude experience from the start.
In addition when checking in, I asked if there was any room upgrades available and the clerk said I was already upgraded. I noticed the room I got was the same one I picked on the mobile check in.
The management personnel Lisa did talk to us and she was very receptive and not only heard us out but also rectified the problem. Lisa was awesome and we appreciate what she did for us!

I’m here for work from San Diego and I got an awesome suite. The rooms were very clean and comfortable. I will say that my towels had a lot of stains on them and the front desk staff was so-​so. Some were giving me attitude for asking questions.
The shuttle drivers are AMAZING though. They are really sweet and very accommodating. It is in a sketchier area because our shuttle driver pointed out locations that we SHOULDN“T walk in because it wasn’t safe.
The cookies are great though!

I am a Hilton honors diamond member and have been for ten years. This hotel is horrible. I came for a week and was not even greeted with a smile. My Hilton honors status was not acknowledged. The front desk man seemed reluctant to give me the warm doubletree cookie which I had to ASK for. I did not feel welcomed by the check in at all.
Furthermore, the shuttle policy is asinine. I wanted to go to a grocery store (because the hotel food here is dreadful and depressing) and I was told it would be 2 hours before the shuttle would have time to take me. Absurd. On a rainy morning, I was told to be downstairs at 8 to take me over to the office, and when I arrived at 7:59 the shuttle had left me and the hotel was reluctant to take me to the office, which is literally 2 minutes from the hotel. Not accommodating at all.
Food — zero stars, although the bartender is a very sweet man.
Service — zero stars
Cleanliness — average
Shuttle — 1 star, simply because the shuttle driver was a very nice man and understood my frustration.

Love this hotel! Love the atmosphere and the staff is so nice! Every room is a two-​room suite with a refrigerator and microwave. I love staying at this hotel! There are paddle boats, running/​biking trail, tennis courts, volleyball which no other hotel in the area has.

Front desk friendly. Unfortunately, the service in the restaurant was less than desirable; the waitress handed our menus to us and then we didn’t see her again for a really long time. Eventually we asked for our food to go — spent an hour sitting at the table between being seated and getting our food.
Also, unfortunately, there was a very loud college football team staying at the hotel. A lot of running up and down the hallways (our floor and the floor above). I do not recommend staying at this hotel if you have an early morning flight. It’s almost ten pm and the craziness does not appear to be winding down.

Here for work from California. Got an amazing room at the govt rate of $ 92 for a Wednesday night. Huge room! separate bedroom with a king size bed. Wish I was staying here longer (but not really, ready to go home).
Front desk: off to the left of lobby when you walk in. Gorgeous interior! Seriously I just wanted to stay there.
Service was great even though I was only staying one night. And I always love the cookie (:
Would definitely choose to stay here next time I’m in Raleigh.

COMFORTABLE, CLEAN — OTHERWISE UNREMARKABLE
On a recent visit to see family in Chapel Hill, our regular hotel, Homewood Suites was booked full. So we arranged a room at the Double Tree Suites near the Triangle in Raleigh-​Durham. This stay was uneventful.
Check-​in was efficient and we were handed three warm cookies which was a treat for our youngster. The room was clean and well appointed and all the systems worked as expected. We were comfortable. But the hotel seemed to be without much personality. With the exception of two nice pools (indoor and outdoor) and an adjacent lake where one could tool around in a peddle boat or stroll the shore, the place felt antiseptic. Staff were friendly but cool. That’s not necessarily a bad thing, but the stay was simply unremarkable. Given that we had less than positive experiences at other Double Tree hotels in the state later in the week, I’ll take unremarkable over unacceptable.
Plenty of parking at this hotel. Convenient to I-​40 and lots of businesses in the Triangle. A little less convenient to Chapel Hill — 10 minutes further than our regular place.

When you check in you receive warm cookies. Yummy. Front desk staff was very welcoming.
The suites are spacious, updated and clean.
The beds are soft and comfy. Added plus that there are sofa beds in the separate living room room area. Large table in the room. Microwave and fridge is always nice to have.
Love the fact the pool is indoors and extends outside. There is a path around the lake to walk.
Easy to get to from the interstate.
On Saturday afternoon, my kids wanted to use the paddle boats but they couldn’t since their was a wedding. We could hear the wedding music in our room.

I’m not tremendously pleased. It’s a nice place, but I am a road-​warrior, and a Hilton Honors Diamond. I was not greeted as a Diamond, thanked for my loyalty (I do have a choice) offered any Diamond treats, nor was I (and most importantly) explained where everything is, such as breakfast, gym, etc. these things I mention are normally done wherever at a Hilton I stay. I just thought it was less than the average service.

I’ve done a lot of business over the years with this hotel and have been very pleased! I use them every time I have guest in town. It’s always a nice experience and the chocolate cookies are always fresh and warm.

Great Experience.
We’d stay again for sure.

This hotel is preferred by my company. This is my third visit here. My stays here are usually a week or two. This time, only 3 nights. This hotel is pretty standard for a Double Tree. No bells and whistles especially for those who are visiting from my company (we do this often); which I should mention, is located in walking distance from the hotel.
This hotel is not only preferred by my company, but also some airline. Somehow, they hold priority. In saying that: seeing pilots & flight attendants foregoing manners, pushing past guests at the front desk & monopolizing the shuttle service is considered the norm and acceptable.
On this venture, I arrived and called for the hotel shuttle to pick me up. I called the front desk repeatedly for 15 minutes, no answer. After finally getting someone to pick up, I am told it was a 15 min wait. When the shuttle arrives, I approach & am bulldozed by the airline staff. The driver himself greets the airline staff and acts confused that anyone other than them would need to get to the hotel. He even said, «do you have the right hotel». I should mention, my company had 3 trainings occurring that week which would be 50+ out of town individuals representing my company alone.
I arrive to the hotel and am not acknowledged for my Hilton Diamond VIP status (they just said we have your member number on file) nor my company. As I check in, I’m shoved by yet another group of airline staff who need to check in, ASAP and are confused about what time zone we are in. I later learn they are from Dallas. :/​
The second night of my stay, we are awaken by not one, not two, but THREE fire alarms around 11:30pm. Most evacuate only for the first. We stood outside for 30 mins in our PJs and rollers. I was annoyed by the 2^nd alarm that went off 15 mins later and livid by the 3^rd, 15 mins after that. It was impossible to get back to sleep. I still got up for my 8:30am training, but was exhausted.
When I returned to the hotel, I was greeted with a lame photocopied letter of apology from the GM. They have my email address and my rewards number. I would prefer a personalized email, 40,000 points & a warm cookie. That’s how you apologize and get repeat business.
The next morning, we had low shower pressure & no hot water. That was my last night so I don’t know if that too initiated yet another lame photocopied letter of apology.
This hotel has far too many business accounts to be functioning & rectifying deficiencies in a less than stellar way. Apparently, it’s under new management. My advise to the new management: Step it up or step to the side.

Decent sized rooms but a little dated, big pool, nice path around a small lake behind the property. Good place for runners. Not good for someone looking to walk to anything. Neighborhood not so good. Must have a car. Down the street from a pet cemetery. Haven’t seen that before

As far as local hotels go in this area, it’s really okay. You can tell it was probably built in the 70s so dont expect much from the look of the façade. It’s pretty drab, but I hear they’re remodeling soon. The lobby is tight and not very welcoming. The 7^th floor is for Hilton honors and is entirely re-​designed, from the hallway carpeting to every detail inside the room. The staff are also very friendly, personable and funny. The bar is lively each and every night, but the food is just so-​so. Dont do the breakfast buffet — not worth the $ 12. Just go a a carte or swing by Starbucks down the road.

First off, this place looks like a spaceship from the outside. That aside, there’s a free shuttle service, which is great if you’re coming from/​going to the airport. Flight attendants stay here too.
Free walnut oatmeal cookie (or at least, that’s what it tasted like). If you’re a kid, apparently you can request another cookie — I know, I’ve seen it happen TWICE. The suite itself is nice. One room has a study and TV area, the other has beds. I like the countertop and large mirror outside the bathroom. I also like the fact that there’s a hanging rack for towels (which many hotels lack). But that’s about it.
Here are the negatives:
— Refrigerator was not powered on — and couldn’t find the switch/​plug
— Outlets are dangerously loose and lacking — definitely needs to be many more outlets
— Hair dryer had someone else’s hair on it
— Pillows way too soft
— Study table was not cleaned

My mom and I stayed here for one night because it was close to the airport. The staff was more than nice the whole time we were there.
LOBBY: We were greeted with smiles and the man helping us was so sweet and seemed like a friend rather than being nice cause he had to.
RESTAURANT: It was good, nothing too fancy. We ordered salads, soup and chicken strips and it came out fast and fresh. Our waiter was also very nice and attentive.
ROOM: Our room was very clean and big. The beds are super soft and I liked that there was a fridge and coffee pot. Our stay was short but I would have like the amenities if I stayed longer.
We didnt get to try the pool or other lake activities but I would stay there again and try them out!

Nothing negative to say whatsoever.
Top Class.
When I think of old school, east coast Hilton hotels, this competes with that memory. The suites are beautifully decorated and over-​the-​top comfortable.
This is one of our crew hotels and one of the best I will say.
Most of the staff was friendly and genuinely seemed to care about the clients.
The bar is circular and top service. The food was simply outstanding. I had the spinach salad with seared scallops, and I will say, I ate every morsel. It was a, «I’m not sharing — get your own» meal.
The hotel is also close to a sushi restaurant (within walking distance), if you want to get out and about by foot.
If you are a runner, there is a great trail and lake nearby, but a mile long loop directly across the street in a beautiful setting.
My choice for Raleigh Durham.
Note: there is no atm on site, or anywhere near the front door of this location, so if you need cash, bring your own ;)