Foreign Motors of Durham

Gary has serviced my car for years; always good honest service.

Sales staff was honest and flexible despite my busy schedule. I felt the cars were more than fairly priced and in excellent condition. They really went out of their way to find a vehicle that met my needs. Would definitely suggest over other car dealerships I have gone to in the past.

Terrible customer service, Disrespected over the phone, refused to take a look at my car because he claimed it would be too expensive for him to repair.

I always look for good local independent auto service places. We moved to Durham six months ago and I’ve used Foreign Motors of Durham several times. They seem honest, they do what they promise, and they seem very intelligent about dealing with my old VW and its problems. I will keep using them.

Students and parents of students, beware: Foreign Motors of Durham is not a UNH-​friendly establishment. I experienced their maltreatment firsthand one August morning when I went to drop my Honda Civic off for service. Over the phone, I had been encouraged to bring it in to have it looked at, with talk of an estimate of parts and service needed. But upon arrival, description of the problems, and gentle request for them to call me with an estimate before doing work, my key was abrubtly returned to me by a mechanic who apparently couldn’t be bothered. «I told you over the phone: we don’t do estimates — it is whatever it is.» No, sir, you didn’t — I clearly spoke with someone else, someone who apparently grasped the concept of customer service.
Desperate to have my car looked at, I resigned to forgo with the estimate and asked him if he’d still look at my car. Unbelievably, he refused! «Go to such and such a place, they’ll give you an estimate. They won’t stick to it, but they’ll give you one.» He then turned his attention to an apparently regular customer. I’ve never been treated more unprofessionally in my life — up to or since that morning.
For UNH students and parents, I strongly caution against going here to have your car serviced. Go to Dover Paint and Varnish («Dicky K’s»), or anywhere else but here. You’ll be treated with the appreciation, decency, patience and understanding that business should extend to cash-​carrying customers, especially in these dicey economic times.