Lowe’s

Why this store has 3.5 stars is beyond me?! Rule number #1. If you’re in the retail business then have some kind of customer service!
Rule #2. Always refer back to rule #1
I have only been in Lowes a hand full of times and received good customer service. The rest of the times I was left to fend for myself. It seems to be a systemic problem with all Lowes Stores.
The Corporate office in Mooresville, NC needs to get a clue and start firing personnel and managers that continue to have crappy service.
I’m sure Home Depot would love to have my business!

I generally like Lowe’s but this store just can’t get it together. I purchased a dishwasher two weeks ago and still have been unable to get it installed. On the little sticker with the price they say «next day delivery and installation.» They are working on it and all of the people have been very friendly but it has just been a series of errors. They didn’t have the dishwasher in their inventory. Then they couldn’t get it from another store in the time they thought they would. It’s just been one error after another at this store.
Secondly you can’t use your 5% store credit card discount as well as your hard earned Veteran’s discount and somehow they applied the smaller one costing us about $ 50. I’m sure they will get this fixed but the length of time and number of errors that have happened have made me consider being a Home Depot customer. Hopefully they can fix this soon.

I normally have a great experience with this lowes. As a general contractor in the area I visit very frequently. Recently I had one of the workers hang up on me, I’m assuming for not wanting to answer my questions. I was transferred several times. The employee talked down to me and was trying to tell me something I needed that I was not looking for. He would not answer my questions to get the product I was looking for.

This Lowes is very helpful and in a great location. Lots of parking and areas for loading purchases. Convenient carts for any products you may be seeking. Generally knowledgable employees and good friendly service.

I was working on my 35 YO tub faucet and broke a piece. It was 7:45 at night and I was not going to be able to turn the water back on until I found a replacement. Lowe’s had the complete replacement, so I was able to put in both new faucets, the shower/​tub valve and new knobs. Water was back on by 9:30.

We have been coming here A LOT since they have opened a few years ago. Like a few others who have posted, I am conflicted in supporting a large corporate retailer, but I am a sucker for convenience and generally decent prices.
The quality of products diverge greatly, so be careful and be choosy. Customer service is generally pretty good as there are a lot of bodies on the floor. However, if you have a technical question, you should do your homework ahead of time. If you just need to be pointed in the right location or assistance in cutting or loading, they’re great.
Overall, it’s all about expectations. If you like to tinker around your home, this is great. If you’re a more serious DIYer, I would suggest going elsewhere.

This is your typical big box hardware store. This Lowe’s is the most convenient for me and I prefer Lowe’s over Home Depot. It’s very large, but well organized. I have never had much problems finding anything. When I have needed assistance, there are plenty of workers to assist. I especially like their outdoor/​garden area.
They can be very busy on Saturday’s so be prepared to wait some to checkout. Their self checkout stations are a nice convenience.

I’ve been here loads of times. I love this store. Open, airy, lots of people working and who are knowledgeable. They were the only retailer who had what I was looking for, and when I walked in and mentioned in, the young women (Erika) remembered me from calling and walked me from the counter to the paint and even helped me carry it to the register. Great experience! Thanks for the PlastiDip!

Lotsa people here to help on a Tuesday around the lunch hour. I’d hate to come here on a Saturday afternoon, however. The people here are what make it great. Friendly, ask you for help, stay away if you don’t need it. Knowledgeable, too. They know exactly what aisle you need that certain thing for. Just don’t take your merchandise off the auto-​pay register before your receipt has been printed cause, man, that robot lady voice gets a little testy.

Really bad customer service. I waited over 20mins for someone to help me in the ceiling fan department, and when they finally sent someone she didn’t even work in that section and could barely help me. Needless to say, they did not get my business and this location won’t be in the future.

Usually Lowes has the worst customer service but I was pleasantly surprised.

Since purchasing a home, I have visited this place over 10 times in the last two weeks. My major purchase was blinds for my whole house. One associate quoted me a price and when I returned another broke everything down and told me how to save hundreds of dollars by doing the blind adjustment myself. Since I love saving money, I opted for doing the adjustments myself. This lady was very knowledgeable and even offered to walk me thru the steps over the phone. Talk about customer service!
Plus, I don’t mind coming here to spend my hard earned money when I get to look at this cute cashier at return/​checkout counter. Those sexy eyes, dreads, and tats. Nice to have some eye candy while shopping. This is now my new favorite store!

This was my first time going in a hardware store and buying something for myself. Knew exactly what I was getting (a hammer but didn’t know where to look). Staff members were very nice and helpful in helping me find a hammer. This Lowe’s is at a decent location too.

My daughter bought her first house nearby and we were in this store frequently when I visited. The store is new and attractive. What was remarkable was the paint dept. We brought in a paint chip to be matched, but the computer couldn’t ‘read’ the sample we brought in. The employee looked at the sample, walked over to the paint sample and pulled one out. It was a perfect match! He blended the paint and we were able to touch up the walls in her house. This was incredible!

I’ve spent at least $ 20,000 at this store over the past couple years, and overall it’s OK — about what you’d expect from a big box home improvement store.
But I’m giving this Lowe’s 1 star based on the recent roof install job I had completed. I’ve never in my life seen such miscommunication among people — sales, installers, contractors, delivery people, and store managers. In the end, it took 2 months to replace a simple roof (original estimate was 4 days), lots of headaches, angry neighbors, The root cause? They don’t assign project managers/GC’s to install jobs. A smooth talking sales person comes out to your house, sells you a job, and then passes it on directly to the sub. If you’re prepared to pay a premium to Lowes but act as the project manager yourself, than maybe things could work out better.

Usually I feel bad shopping at a giant corporate chain store. But I like to tell myself that Lowe’s is a «local» business since they were founded and still are headquartered in NC.
I haven’t experienced the whole store, but I have to say in most categories, it knocks the socks off of the local Home Depot. There are always tons of people working there who can help out and answer your questions. There garden/​outdoor/​yard selection is much better than Home Depot. But two drastic things where Lowe’s fails: 1.) They do not carry some of the best brands. Such as LG appliances and Behr paint. Major bummer. And 2.) I was not very impressed with their flower selection this season.
I haven’t explored real local stores yet, but for now, since this store is so conveniently located, I will pop in to pick up small house things I might need.

My love for this Lowe’s is based solely on its amenities, and oh, what glorious amenities they are!
Don’t get me wrong – I buy stuff from Lowe’s all the time and always appreciate their friendly staff, but I was compelled to review this particular Lowe’s for being so very clutch in my, uh, time of need when I found myself in the neighborhood and suffering from a touch of lactose intolerance.
Highly recommend!

Ok, I guess I have to give them a decent rating since I’ve spent WAY too much money here in the last couple months. Damn you Lowe’s for opening a new location near my house! There are still some things the other «big box store» does better, like allowing me to get trim cut to specific lengths, but this place is near my house. I’ve got them redoing our kitchen in granite (contracted through schneider stone, an Asheboro based company) and I’ve been buying remodel supplies here pretty much everyday for the last few months and don’t forget to grab a hotdog on your way out…