Residence Inn Durham Research Triangle Park

I am a frequent traveler as I travel for work, school, and pleasure. Keeping in mind that this is NOT a full service hotel, I’m pleasantly overwhelmed with the awesome customer service.
As early as my first stay, I was warmly greeted by Ken at the front desk and told that I was upgraded due to my platinum elite status. The room was clean and well equipped with a kitchen and even a fireplace! The basic Internet is also free. After my second stay, the hotel reached out to ask if there is anything they can do to help make my frequent stays more enjoyable. For me the simple thing of having the same room and sometimes early check in and late check out make the world of difference. This hotel is able to accommodate these special requests about 75% of the time, not too shabby.
I will acknowledge the fact that there have been some minor issues with my stays such as the hot water going out and the printer not working, but both issues were rapidly addressed by the hotel. I couldn’t have been more satisfied with the way the hotel acknowledge and fixed the issues while offering short term workarounds.
Highlights include:
–Large rooms
–Small workout room
–FREE Internet and Breakfast
–Great Staff
–Seasonal Pool
–Basket ball court
–5 min drive to large shopping area
–Easy access to the highway
Overall, I look forward to my biweekly stays and pay more to stay here in comparison to other nearby hotels because the staff is so awesome!

Moved to the area and stayed here for a while searching for a permanent residence. Overall hotel is spotless and the staff is over accommodating. I was on the bottom floor, and the person checked in directly above me decided to do p90x everyday at 6am. The GM Beth took care of the problem and switched me rooms without any issues. I would stay here again in a heartbeat, there’s happy hours and a great breakfast! Thank you Residence Inn fantastic job!

I would say I enjoyed most of our stay in this location during our quick business trip in North Carolina.
Pros:
— We’ve got an upgrade to a two bedroom suite which is very awesome!
— Room has a built in kitchen… it means you can cook if you like, you can warm your food at the stove and a real home fridge is very nice additional.
— Free breakfast! Just be patient enough to wait for your turn to make your own waffle.
— They have a laundry service and coin laundry machine too.
— Friendly staff.
— We ordered pizza from Dominoes and they delivered it to our room!
Now for the cons: (if I didn’t experience this, probably I can give them at least four stars)
— First, the room service. It will only happen if you will ask for it. Our first day of stay, nobody came to clean or at least straighten the bed. Or refill the shampoo, soap, and conditioner. Second day, same thing. Third day, she arrived like late in the afternoon. She knocked on the door and politely asked if we want a room service or need anything… hmmm. Same thing, the next day. So, we just nod our head and smile.
— Second, it was Monday morning. I was in an important business call. I heard a loud knock at the door. I tried to ignore it, but it gets louder and louder as if someone wanted to smash and destroy our door. It’s kinda scary and I wouldn’t open it, but they won’t stop. Even the person that I’m talking to over the phone asked, ‘what’s that loud knocking on your door?’ Even I hide in the bedroom or bathroom, I can hear it and it’s very alarming! I opened the door and I saw a group of gentlemen wearing a suit. When I asked why, they said they have to replace the bible in the drawer. I was like, ‘What???’ I would argue more but the phone call I had that time was REALLY important. So, I grabbed the bible and pointed to them that I was on phone. I smiled, I was polite and nice. Then I closed the door. Few minutes later, I was on a conference call that time… same thing again. They are knocking at the door once more. I ignored it but I can’t concentrate on the conference call. Funny thing, they never stop knocking even I ignored them. So I have to open that door. When I did, they will hand me their business card and it seems like they wanted to have some conversation. Spare me! I pointed out that I was on the phone and told them it’s REALLY important. Then I closed the door. Like, really? Eventually they stop because I saw them doing the same thing on other room when I looked at the window. Is this really necessary? I wonder why the hotel management gave them a permission. Never experienced such thing while staying in a nice hotel.
Eh, I’m glad at least I was wearing something decent during that time.

This place is not for the leisure traveler. Very poorly situated in a dead end or industrial park street and underneath some overhead power lines. It almost looks like an apartment complex. Their room rate was extremely high. We did not bother to get out of the car to check in. This is a totally mis-​rated place w/​4.5*.

I enjoyed my stay here with my family. It’s in a good location and easy access to the freeways to help you get around to Durham, Raleigh, Cary.etc. The staff here was really polite and always quick to answer our requests for extra blankets and such. Our room was clean and spacious as most Residence Inns are; I liked that the kitchenette was upgraded and had nice appliances. The free breakfast every morning always had something different but also your usual breakfast foods. This was definitely a great Residence Inn and another perk is that it’s right across Chik-​Fil-​A, yum! A lot of other restaurants and strip malls are on the street right outside the hotel also. If you need a place to stay in the Durham area, this is a good option!

Wife and I stayed here for daughter’s commencement at Chapel Hill. Great suite, clean, with a basketball court, washer/​dryer room, swimming pool, fitness room, business center, GREAT BREAKFAST, courteous staff, BIG FLAT SCREEN in lobby!
The rooms/​suites are very nice with a frig, stove (no oven), glassware, silverware, microwave, a kitchen nook. Comfy beds, flat screen tv, soft white towels, It really is a great place to stay!
Did I mention the down home southern hospitality!
Jim

Great Marriott property. Warm and welcoming staff. Evening dinner is awesome with personalized care.

WOW! Fantastic service, we loved the built in kitchen. They’d even do grocery shopping for you! Awesome and Free Wifi access… We felt very safe with a security guard patrolling at night. Breakfast in the morning is delicious! Loved the homemade waffle iron… and free dinner Monday-​Wednesdays. Small but nice fitness room available, a pool and strip mall in walking distance. All in all, great service and great facility! Definitely the best bang for your buck!

Came to the RTP for a workshop, but caught the flu on the second day and had to work from the hotel for 2 days.
What I loved:
High speed connection (I presented for 2 days with no problem)
Free toll free calls, local calls are 50 cents
Very clean
Quiet location
Food: free breakfast everyday, free dinner Mon-​Wed
Walking distance to:
Chic-​A-​Fil
Gas station
Walgreens
Big Lots

Great hotel! I love staying here, the price is just right! They’re in a great location, not too far off I-​40, and right across the street from chick fil a. They don’t have the typical 2 bedroom lofts, they’re regular 2 bedrooms. Love the regular rooms when traveling with the kids. The have laundry facilities, pool, 24 hour workout room, decent breakfast of hot and cold foods, and Mon-​Thurs have a reception of various foods. They’re only 15 min away from the airport but font offer a shuttle.

This is a decent extended-​stay property near RTP. Parking is limited. The food options nearby are good for the area.
The night security guard sits at the computer and plays Doom or something all night. Pretty funny.
All in all one of the best options in the RTP area.