The Home Depot

It’s a love-​hate relationship when your interactions with a customer service representative can make or break your experience, The Home Depot on Mt Moriah Road is hiring the right people! The two customer service representatives in the gardens department that I interacted with (separately) really brightened my day. After searching through a variety of plants (to replace a couple that sadly passed away this winter) an employee approached me and offered help; and help me did! He was able to answer all my questions thoroughly and give knowledgeable advice. The great experience didn’t stop with him, the cashier I interacted with was extremely friendly and positive as well. I visited The Home Depot every couple of months when tackling a home project or gardening activity, and I regularly have a good experience. I’d definitely rank this store at the top of my list.

Worst customer service ever! Keith and Tiffany are extremely unprofessional. Will not be coming back.

Had to go in for a roach motel (gross!) & was immediately greeted by an employee. He told me where to go, so I got in & got out quickly. Plus, the price was reasonable.
I love the self-​checkout. Quick & easy.
Clean store, friendly employees & reasonable prices. A++! Plenty of parking.

Store is fairly clean and organized. Have found one or two items in the wrong bin, but nothing too annoying. Associates are good at admitting when they don’t know, but directing to someone who does. They don’t push extras like loyalty or credit cards at checkout. Bathrooms are clean.

Love this local Home Depot. Just moved to Durham and needed paint. Make sure to find Don in the paint section. He’s super friendly and willing to help you through all your painting needs.
Paint was fair in terms of cost. We had a large project to paint four rooms in our apartment and the paint we bought got the job done.

As a retired residential contractor, I have dealt with a lot of building supply stores. I have never had the displeasure of a box store quite as bad as the one on Mt. Moriah rd. in Durham, N.C.
Almost a year and a half ago I purchased $ 8000 worth of cabinets from this store, the project still isn’t finished! Four cabinets had to be sent back because they were not built properly. One of the replacement cabinets was cracked and had a large gap up one side of the sink’s face frame.
Six doors were missing, three shelves were missing, and two of the cabinets were the wrong color. After finally getting the cabinets installed, the doors delivered, and fixing the broken cabinets that were replacement for the incorrect cabinets, the project is only waiting on shelves. Three shelves… And in the last FOUR MONTHS, this Home Depot has called me twice to inform me that my doors have arrived… twice. Doors are not shelves.
Twice have I been woken up at 7:04am to be told they ordered the wrong items, again, and they have arrived at the store after a rapid turnaround of 9 weeks! Please hurry up and come get your stuff out of our store.
Not only are there always a lot of employees standing around talking to each other and not customers, when you do manage to get someone wearing an orange apron to talk to you the answer they have is usually «I don’t know, this isn’t my department».
The only competent employee I have dealt with is Jay. He is polite, helpful, professional, and most importantly he does what he says he will.
I will not spend a single $ at this store in the future and continue to tell other people about my experiences there.
It’s always something, parts missing from a box, products in stock but not on hand, products in the wrong location, apathetic employees, rude minor managers…
Avoid Home Depot in Mt. Moriah rd in Durham N.C. Like the plague. There is a Lowes Hardware just down the road, for what it’s worth.

This Home Depot isn’t bad, but the employees aren’t always the most helpful. It’s a pain for them to constantly point me to another employee «who should know the answer.» I used to work for a Home Depot and all employees are given the page number to contact the person «who should know» so that customers don’t have to be sent on a wild goose chase. The store selection is decent, and the garden section is nice.

I am here waiting on an online order that was placed around 9am this morning. It is now 5 pm and the order is incomplete. The issue is they are understaffed and totally disorganized. The workers are intelligent and friendly, but it is clear that they hate their jobs. As one can imagine, unhappy employees makes for unhappy customers.

They usually have everything I need so I can’t be picky with them. I go to Home Depot stores all over the area and each one has a different set up. It would be a lot easier to find what I need quickly if they all had similar set ups. Whenever I go into a hardware store I have to think about which one I’m in so I know where I need to go. Yes I could always ask for help but when I’m in a hurry it’s inconvenient to ask for each item I need if I just know where to get myself. Today I was looking for low voltage landscape wire but I couldn’t find it so I will just go to Lowes where I know where it is.

Used to love this place — sad to see them dropping so quickly. They sucked me into getting another credit card that I did not need because they will give me 5% off each purchase. Next purchase no discount. They said I had to ask each time. So for three or four months I have been asking each time.
Tonight they told me they were stopping the deal they made with me because the region did not want to honor their agreement anymore. They sucked me in on a credit card that I did not need with that 5% deal. Now I have the junk mail of their trashy useless card and the weird requirement to keep it so my credit rating stays at the top of the scale. What a pain in the rear.
This is just Home Depot’s latest step into oblivion after a fairly long flat growth curve starting during the terrible days of Nardelli when the expert sales people fled the Home Depot floors and all the folks working there lost the authority to correct an error

We’ve visited this Home Depot a few times. The staff has always been out in force with their orange aprons in case you have any questions. We’ve picked up a few different plants in their garden department and have been pleased with the results. They have a lot of herbs that you can buy and plant. They cost just about what those little plastic containers do at the grocery, plus you have the chance of the plant taking off and providing you with herbs all summer.
You can also recycle CFL light bulbs here.