Ulta

It’s really frustrating when employees make you feel stupid for asking questions, and that’s what happened to me the other day. I like to change my makeup routine up, since I’m not super loyal to any one brand of makeup, and when I asked an employee for comparable brands to the one I brought in they were very short with me and seemed like they had something better to do. I felt like I was annoying him for asking for suggestions, so I just said never mind I’ll just keep looking and found something on my own. When I went to checkout the clerk seemed pretty annoyed as well. Not with me or anything in particular, she just seemed bothered. It was weird and uncomfortable and I really have no desire to go back. It’s a shame, because I love the quality of the store and the products offered, but the customer service was pretty offensive, and as a business owner myself, customer service is extremely important, which is why I felt I needed to write a review.

This being the Ulta closest to me, that’s where I usually stop in. i’ve never had any problem with the service. it’s true that they are likely out of something that you want, but that is just because they are a popular store and we all want the popular products. They are, however, very helpful when that happens and try to find it for you.

This location has the worst customer service– I literally drive out of my way by 20 minutes if I can help it if I need something from Ulta– otherwise I just order online now. If it wasn’t for the platinum program and all the offers and deals I would never even shop at Ulta but I guess you get what you pay for! I have been going to this location for years and even with different management, I always experience some kind of poor service if any at all.

I gave this place so many chances. When it comes to doing hair they are terrible! They never got the color I wanted they’re completely inexperienced I wouldn’t recommend this place. I tried the cottage salon and they did perfect for only like 20 more dollars! At ulta the lady didn’t even get my skin tone right with the foundation it was completely off they aren’t friendly and have no idea what they’re talking about.

A glorified Walgreens. Meh. It’s ok. I’d rather go to Sephora.

i didn’t like how i was not asked if i needed help. it was like where ever i was the employees went to the other side of the store so they wouldn’t have to help. i spent an hour around the same isles trying to figure out what product was the better option and hoping id see an ulta employee since the sign said they can match you with your shade. after checkout i noticed a kit with everything i needed which would have saved me around $ 40 and i would have most likely spent it on more things. but again no one was around to point me in the direction i needed to be. on the scale of how likely i would recommend this ulta to a friend i rated it a 5 because it did have a large selection of products, if it wasnt because of that, i would have rated it a 0 because of the lack of customer service.

Made an appointment two weeks previous for a cut and color. Arrived at my scheduled appointment and was asked to come back in 40 minutes because the stylist was behind. Very understandable since the store was packed and it was Saturday. I walked around and shopped at some nearby stores. When I returned, I was told that the stylist was still working on a previous client, she would be with me in moments and to have a seat. A seat in an Ulta store? There are no seats and I wasn’t directed to where they might be hidden so I walked around the store and I walked around the store and I walked around the store. After looking at the hair products, the makeup and dousing myself with sample perfumes, another 45 minutes had passed. Saturday afternoon shot, no new cut and color. Chalk it up to another Ulta experience I should not be surprised about.
Ulta’s coupons… need I say more. Read the fine print and there is plenty. Try, just try and use a coupon with anything else, you know, like points or a gift card or a free sample. You’ll have to come back another day and do you really want to?
Ulta’s online experience. You will receive no confirmation of your purchase, no tracking number, no promised samples and you will wait an eternity for said purchase to arrive at your door long after you have forgotten you ordered it in the first place. If you plan to buy anything online as a gift for say the holidays, order in July, you might have better luck.
Take your business elsewhere.

I went back again recently and the manager was helpful in going into the back to see if they had stock. I also like that they seemed (except for the one product) To be more stocked than usual in products lately. Prices are cheaper than the local discount stores and with a rewards card you can’t beat it.
I’m updating my review as the workers seem to have gotten friendlier, however, they still are not very familiar with the products. I still shop here because it is an in store ulta, but mostly do my shopping online because they are usually out of the product I need.
The store however is pretty clean and well organized. I really wish the employees did know more about their products. When trying a new product I do go in store to try to get more information.
I still wont give 5 stars because when I was there, there was a girl with magenta/​burgundy hair who was asking customers if they had a card, when the lady said no, the cashier asked if the customer wanted to use hers. If you have an ulta card, you know all points from purchases go to the person whose card it is. The customer doesn’t get any rewards, the cashier does, and I felt that to be majorly dishonest.
Other than that I would recommend this place, it’s really clean and well organized. Popular products seem to be better stocked these days and the one that wasn’t the manager kindly went back and checked.

Over it. I used to live close to a Sephora and loathe going to the mall, so since moving here I’ve tried this place a few times. Have not been impressed on any of my visits by the customer service, check out efficiency, stock levels of product… all less than adequate. The first time, I was looking for my usual foundation, and since they were out of it, the staff kept trying to upsell me to a different brand that was more expensive. Recently, I went back in with a coupon for $ 3.50 off a $ 10 purchase that had been in a mailer. Picked out $ 60 worth of stuff, and they told me that the coupon wouldn’t apply to any of it, then proceeded to show me a long list of brands that was excluded from «ulta coupons.» I laughed and asked which brands WERE on the list. Super tacky, Ulta. You’ve lost me as a customer.

my daughter with hair down to her waist went in today and asked for 1 inch off and layers around her face with jasmine. she was facing away from mirror entire time. when she turned her around her hair is above her bra strap, she left salon crying and extremely upset. the salon did nothing and said since she didn’t pay (she walked out hysterical) nothing they can do. jasmine apologized for chopping her hair. terrible experience. someone needs to take scissors from this girl, who cuts 6 inches when told one inch. management is terrible. never ever again!

Absolute cosmetic sensory overload! Great, girly stuff! Love this place.

This store is a nail polish lover’s dream! I always come here to get nail polish! My favorite brands are Orly and China Glaze (not a big OPI fan). They have so many brands from the ones you’ll find anywhere like Revlon to salon quality polishes.
This store is very neat and the staff are extra friendly!

I love this store. Tons of products– both high end and low end, tons of testers, and the staff is knowledgeable and friendly. This location is always busy, but the staff always makes sure to ask if they can help you– sometimes to the point that it’s annoying! There are always coupons to print off online (in addition to the ones that come to your inbox if you’re a rewards member) so even though the prices on drugstore products might be a few dollars higher than at Target or Wal-​Mart you definitely don’t break the bank. Their sales are also decent enough– a lot of B2GO offers each week. They seem to get new products quickly after their releases. I can’t comment on the salon services (honestly, I forget they offer these most of the time), but I will continue to visit often!

This is the best ulta I’ve ever been in. They have a large selection of things that I’ve only been able to get online. I was shocked to see California baby products there! And not just a few like target carries but a lot! I loved that no one swooped down on me, I was just left to browse around.

This is your typical Ulta store, but this one really impressed me. I was looking for a new foundation, because I can’t ever seem to get the right one for my skin tone.
I was walking back and forth across several isles and this sales lady asked if I needed some help. Well I had decided on one particular brand, because I’ve heard good things about it and asked her what color I should get. She took a look at my face and asked a few questions and told me that she wouldn’t recommend the brand I had chosen.
She brought me around to another brand and sampled it on my face and explained her reasoning (which all seemed very knowledgeable). I ended up getting her recommendation which was $ 19 cheaper than the one I had picked out. It means a lot when a sales person truly helps and doesn’t just try to sell the most expensive item in the store. Make a customer happy and they’ll return to spend more. This sales lady had that down perfect.
Thank you so much!

I prefer Sephora but I also hate going to the mall, so Ulta has more or less become my go-​to quick stop for cosmetics.
They carry my two must-​haves: Urban Decay and Too Faced. They’ve also got an impressive selection of O.P.I. polishes as well as several other items that I always find myself needing (facial wipes, toner, moisturizer, etc.).
What I like most about Ulta, other than its convenient location, is that it carries a wide variety of cruelty free products, perhaps even more than my beloved Sephora does.
I have also have only good experiences with the staff there. For the most part they are informed and friendly, if not bordering on the ever-​so-​slightly too chatty at the checkout line (but I’m impatient, so I’m as much to blame), but they always give me some sample or other that fits with the purchases I’m making, so I really can’t complain.
I have not tried their salon services because I’m loyal to Rock Paper Scissors, but I also wouldn’t imagine trying them here, if for no other reason then, um, it’s a cosmetics store.

This store is convenient, and closer than either the Walgreens or the Sephora, and ironically enough, is a store that carries products from both, which continuously baffles my sense of who they think their target demographic shopper is… especially since only having a few of the high end, you really never know what they’re going to have. So it’s always this grab bag, but it’s a full price grab bag.
I was never compelled to negatively review the place until, while getting in my car to leave (the Nordstrom Rack opening), someone representing ULTA, did a drive by on me and another passer by, informing us that if we were not shopping there, we would be towed. The store was not even open yet.
REALLY?! The first business to come to this shopping center that will actually draw a line/​crowd (of WOMEN) and you want to harass them? Her logic is lost on me.
I’m assuming women are not their target demographic over at ULTA.