Men’s Wearhouse and Tux

My fiancé and I drove up here from Southern Pines on a friend’s recommendation. I am so, so, so thankful we did! Robyn made the whole experience painless (actually kind of fun), and picked out amazing combinations. We also could tell that she was trying really hard to get us the best deal possible.
Additionally, this weekend is prom in Durham and the store was slammed. The staff were handling the crowds well, and we never felt like we were being neglected.
We will be back in 2 weeks to pick up the tailored end-​products, so I’ll be able to speak to the quality of the tailoring then. But I, for one, am looking forward to going back and using the $ 50 gift cards you get for each $ 500 spent!

Place has terrible customer service … Everyone always running around like they were busy but no one was in the store? Drive the extra miles and go to the one in crossroads !!!

After playing in an amateur orchestra for a couple of years I decided to splurge and just buy a tux instead of renting. I didn’t want to spend a lot of cash, but don’t want to look crappy either, and so thought to give Men’s Wearhouse a try.
Unfortunately the place is set up for the hard sell: instead of selling me what I came in for, i.e. a tux, they kept after me to purchase multiple suits at a deep discount. It seemed like a good deal, but what they didn’t tell me was the «free» suit wasn’t of the same quality as the main suit I picked out, and they rush you through the process as quickly as possible. The «free» suit ended up looking terrible and I’ve never worn it even once.
As far the tailoring, they took all of my measurements, but the shirt collars were way too tight, as were the pant waists. But the worse was the quality of their «tuxedo shirts», which aren’t real tuxedo shirts, as they are not designed to hold studs and have buttons. They said the shirt would take the studs, but in the middle of a concert the studs holding my shirt together popped out leaving my bare chest exposed, and I’m sitting the first row! Note: I’m a normal, average build, and wear standard size shirts and suits, so they didn’t have an excuse for not being able to fit me. I ended up having to go to a better quality men’s shop to get a real tuxedo shirt.
I went back twice to try and get at least one outfit I could actually wear, but by that point I’m pretty disgusted with the process and decided to give up, and have never been back. The official chain policy is «90 days guarantee» etc, but that was communicated as being worth small adjustments to the tailoring, not returning an entire suit or replacing a shirt that didn’t fit that I’d already worn.

For the last few weeks I’ve been dreading buying a new suit for a work function next month. I’m a slim guy and I’m also slightly irregularly sized. Needless to say, suit shopping is a nightmare that is to be avoided at all costs. Then, I remembered the awesome experience I had at the Men’s Wearhouse at New Hope Commons.
Unfortunately, I couldn’t make it to New Hope Commons this weekend but I did have business at Southpoint. So, why not? What’s the difference?
I’ll tell you what the difference is. New Hope Commons: Awesome tailor, helpful staff, great customer service. Southpoint: three different employees told me that someone would be by to help. They were, of course, all too busy to do it themselves. I looked around for 15 minutes and continued to be ignored. Finally, I walked out. Instead of spending $ 200 on a cheap Men’s Wearhouse suit, I went out and got an awesome, $ 800 three piece suit on sale for a deep discount. I also managed to snag a brilliant new shirt and tie.
Never again.

For all the pestering I gave them, the two Men’s Wearhouse stores in Southpoint mall deserve a good rating. They were informative, helpful, thoughtful, and patient with me and with my wedding party. The tuxes were very nice and the entire process went very smoothly.