Lowe’s Home Improvement

Tim in Home Appliances is a real expert who will help you when you have a problem. I purchased a side-​by-​side Fridgedaire refrigerator (from another location) and the freezer door keeps popping open. Tim went the extra mile to look at the appliance manual and make suggestions about how to solve the design problem of this appliance. I truly appreciated his help!

I ordered bathroom cabinets for installation in my home in August 2015. The «designer» forgot to order the cabinet handles. Once this was identified, the Installation Services office placed a rush order for the hardware, telling me they would be shipped directly to my home from the manufacturer and should arrive in the next two days.
Five business days later, no hardware and no information from Lowe’s. Called their Installation Services office, and was told the handles were on back order at the vendor, with an estimated availability date that was 28 days after the order. Of course, no one thought to let the customer know. I had to call them.
Called again the next day to talk to the manager of the Installation Services office, and was told she was busy but would call me back. So I called the designer, who happened to be talking to the vendor rep about my order. As it turns out, the hardware WAS shipped, and is supposed to arrive tomorrow AT THE STORE, because the Installation Services office didn’t submit the special shipping instructions in time for the vendor to send them to my house by 2^nd Day delivery as I was promised.
Oddly enough, the Installation Services office had time to tell the designer about the delivery problem, but I still didn’t get a call back from that manager. Poor service + bad info + ignoring your customers == HUGE FAIL.
10/​19/​2015 UPDATE — So, the manager of the Installation Services office called me back on Thursday and laid the blame on the designer, which I know was not the case (apart from missing the hardware order initially). In addition, the rep who placed the order for the hardware (again, from the Installation Services office) told me the handles were typically sold at retail for $ 27.00 each, but because of their error, they were willing to purchase them at «cost» for $ 22.00 each. Then I found the price on the actual vendor’s site. $ 11.00 each (retail). SO, I can only conclude that, in addition to being incompetent, the people manning this office are also liars. Lowe’s senior management should be deeply concerned.
10/​24/​2015 UPDATE After writing another «email» on the corporate web site, I finally got a call from the store manager. He apologized for the poor performance on this contract, and corrected the overcharge for the hardware. According to him, it was just incompetence, and not deception that led to the overcharge. Small comfort, sadly.

This store was a mess. I couldn’t find anyone to help me find what I was looking for. When I did find someone he said it’s in aisle two. It was basically hurried behind other stock. None of the shelf’s were organized it looked like hurricane hurricane Lowe’s it. The cashier was awesome. She was bubbly and made the end pleasant.

We recently purchased flooring and Patrick was amazing! He gave us lots of tips and was extremely knowledgable. Thanks to him our new flooring looks great.
I would also like to say how great one of the lady cashiers is. I unfortunately do not know her name but she is always so happy and friendly and it’s great to see all the amazing fun outfits she wears :)
I used to shop at Home Depot since it is closer to us but Lowes is our new favorite DIY store to visit.

For reference 4÷16÷15 trans 14 203 657
During the above referenced transaction, after waiting a significant amount of time we inquired with associate George about the stock on an item. He checked the stock on that item said it was not available and then went back to his chair and computer, I said we still need an appliance package for a home which includes dishwasher, microwave, range, fridge. CSR HF George then proceeded to walk away and return to his computer, regardless of the fact that there was no customer waiting for him other than myself. We then proceeded to figure out the appliance package ourselves documented the numbers and went to the customer service desk to have the items processed so that we could make the purchase. This transaction which could have taken 10 minutes is now in the 45 minute range. Because George provided such poor service that we were forced to seek somebody outside of the department to actually purchase the items, the customer service CSR sold us items that unfortunately we’re not in stock. We found this out 45 minutes later when waiting for the items to be delivered to the pro area so that we could load them on our trailer. At this point a manager in the flooring department overheard the difficulties and took charge of the transaction. I cannot recall his name but he was very good he also involved the department manager for appliances at which time they had to refund two of the items and unfortunately send us to the Valencia store approximately 15 miles away to purchase the item which is in stock at that location. Again 100% unnecessary had the appliance CSR George provided anything in the realm of customer service or even customer attention for that matter, we would have selected items which were in stock. Being a commercial customer it is more about the stock than the style, the transaction could have been easily completed at one location.

Went to this store after going to their Oracle location and what a difference a few miles makes!!! Went directly to the garden department, found the same shed. The lady there, (sorry, should have gotten her name) was so very helpful, she even loaned us her measuring tape to see if the box would fit in our car. She wrote the id code and we paid at the register in the garden area. Did not have to go to any other counter. Everything took us about 7 min tops. What a difference!!! If you need to go to Lowes then this is the one to go to!!! Great service !!!

Sometimes you have some good luck and run into a salesperson on the floor. If you’re extra lucky, they know at least a little but about what they sell. Wander around there for an hour and you’ll probably know as much as the average random employee you’d ask for help. A tiny few in the staff, at least on weekends and evenings, actually know and care about what they sell.
But this is really not the place to go if you need help or advice, only if you already know what you’re looking for and know how to find it in the store. They have a large selection of almost everything and it’s relatively cheap. If you actually need help and/​or advice, go to Ace Hardware (any of them, really, but the one on Tanque Verde and Sabino Canyon is nearest).

terrible customer service. wandered around the store endlessly looking for help and couldn’t find a soul. even stood in the middle of the center isle for about 10 minutes. where is everybody?! finally talked to a lady who couldn’t help me and said she would find somebody. then never saw her again. waited for a while then nobody showed up so i just went somewhere else

I always like Lowe’s. This stores is like all the rest. It is nice, clean and well organized. The isles are clear. The staff is friendly and always willing to help you find what you want. They also offer good suggestions.

I purchased a HEPA room filter system from Lowe’s a while back. I need to replace the filters (there are 2 different ones) so I go to the Lowe’s website to order the replacements, but the filters are not clearly enough marked for me to determine which ones I need. So I submit a customer service request through the website and I receive an email in response telling me that I will receive a call from my local store within 24 hours. That email was received last Sunday. Yesterday — Friday — which is 5 days later I have not received a call so I call the store. The individual I speak to can’t figure out which filters I need so he will have to research and call me back. I hope to get that call today.
This morning I get a call from someone in response to my email request, and he seems quite surprised by the fact that I am in no uncertain terms annoyed with the fact that he has missed his service level commitment by 500%.
Tell me how 24 hours = 6 days. Tell me how you can sell an item and not know what replacement parts it needs. Tell me why I should ever do business with these clowns again.

My go to for «home improvement» (more like repair!), pinterest projects, and shopping excursions to prove to my husband I’m not ALL «girly» (pssh who am I kidding). My biggest qualm with these home improvement type stores is 1.) inadequate staffing in departments so you are left to wander far too long than people who come to these stores want to, 2.) The staff you can find and wait for (after of course the 2 – 3 other customers who found them first) acts like they know what you are talking about but actually sends you to the wrong aisle or gives faulty advice.
Lowes has thus far exceeded my low set expectations! I have had staff APPROACH ME to see if I needed help, been actually very helpful with suggestions or tips for the projects I was doing (often teaching me something new) or found someone who could assist very quickly. My husband and I have even entered the store during their team meeting typed thing where they chant about having a good day and high five and it was rather cool to see :)
I must admit I am a sucker for proximity so given that this place is within 5 mins of home, I am inclined to shop here. BUT home depot on Broadway is probably 3.5 mins from home and I avoid that place like a kmart on black friday.
That being said we replaced a major appliance in our home this year and after much price comparison, found lowes offered the best deal and free delivery. We once bought a cheap weed wacker/​edger to handle our tiny square of grass with occasional weeds (much to small to warrant a real mower. Seriously. The edger just couldnt handle the task at hand and we returned it, out of box, for a full and easy refund. Woo hoo. I also started doing summer refinishing projects and Lowes has had the biggest selections of stains. I am very nitpicky so this is good for me.
While I am a huge ace fan, if you need lots of things or more industrial things such as lumber, trees, etc (yes I have had these needs as well), then Lowe’s is your go to. Hey Military, you get a discount here!
See you in the pinterest fails but trying again aisle?

i always find something in this place that hones my inner craftsmanship (although i’m always acting on impulse). This place is our life saver especially when we used to be homeowners and wanted to diy everything. This is our go to place for almost everything we need for our place.

I was looking for a very specific item for a project I’m working on. I saw the item on
and got the part number down. I went to this store which is the closest one to my home and I instantly felt lost when I walked inside. I have no idea where to locate anything in a hardware store. I walked around aimlessly for a couple minutes before being helped by an employee. I told him what I was looking for and he directed me to the right aisle.
I found the aisle and searched for the exact part I needed, but it wasn’t there. I then went to customer service and was helped out by a really nice girl. She was able to locate the item on the computer, but they just didn’t carry it in store. She did, however allow me to order it from their computer straight to my house and there was no shipping cost! She was really helpful and I felt she put in extra effort to make sure I got exactly what I wanted.
Overall, even though I didn’t walk out with the item I wanted, a couple extra days is no big deal. but this store does get two thumbs up for me for their customer service!

My recent visit to Lowes on Speedway and Kolb in Tucson reminded me why I usually go to Home Depot. Not once were we greeted by anyone. We were there to buy some paint, and although it was evident there were several people there who needed assistance the two women working the paint section were much more interested in chatting with each other. When I made my selection and brought it to the counter, the younger dark haired girl seemed perplexed that I had chosen paint swatches that didn’t match the paint I wanted. Instead of letting me know she could still mix it, but there might be a slight variation (like they do everywhere else) she seemed to not be able to get past the fact that I would choose different swatches than the brand offered. When she was done mixing my paint she slid them across the counter to me with the paint daubs on top of the can still wet and turned to another customer without a word. No ‘thank you’ or ‘come again’ or any of that. Given the lack of customer service (nobody seemed to want to be helpful today) we used the self checkout and left. Our mistake, we’ll make sure to go to Home Depot next time

Customer service is top-​notch at this Lowe’s. I think they have been taking notes from ACE. I may have to start coming here more than the Depot even though it’s a little further from my house.

I just like visiting Lowes! They have everything I need to make my house a home! This should be a quick tip, but I wanted to say how great this location and their staff were to us! Everyone knew where everything this was in the store. No one said «Oh I don’t work in that department.» like a another HOME… Store in town that has home in its name.

The hubby and I went to lowes to look for a specific color of paint for our living room. We looked around at other paint colors then walked up to the paint counter. We were helped immediatly by the associate. She was very friendly and helpful as to deciding what finish we wanted and how much we were going to need. It was our first time buying paint so she was very helpful.
The paint color and finish look great on our wall. We will definietly come back if we need anything for future DIYs.

To all Lowes customers from another one.
Back in 2007 I bought some windows from them costing $ 1500.00 plus.
1– they were pella windows and they look and work great (double pane)
2– We paid Lowes to install the windows with one of there installers. So they came out and said everyting looks great I was happen with the install.
3– last year I had a problem with some of the trem and Lowes helped me get the problem fix though pella windows it took about thre months but it got done.
4– on the 4^th of July we had a bad rain strom as some of you may know here in Tucson. Well my front window leaked and i went to Lowes to see if they could repair the leak cause it was a installation problem. The young lady6 that helped me said that the warranty was only good for one year for installs which I was never told about that, Anyways she told me that — that installer was now out of business. But she would put in a work order to send out a repair or handyman to take a look at it and I was thinking they were going to fix it but that was not the case, the handyman says that he would have to get an ok from the store to repair it.
5– I called back to the store an spoke to another lady at the install department and she said that she would check with the manager to see ifthey would cover that and then she called me back like she saidshe would and said that the manager had not apoved the repair because it has been sence 2007. So i asked the lady so why didn’t they tell me that the warranty was only good for one year. I don’t know why not and what could she say. Well maybe now I know that if I buy anything from lowes not to worry. Ya right
6– So now that i know that if the window falls out and continue to leak its my
i say this to Lowes you will never get any more business from me what could have cost you $ 100 to fix is now going to cost you lost more then that because we are getting ready to start our remodel and I don’t care if i have to wait weeks for what I need before I spin amother dime at you store. So Home Depot here we come.
7– so keep spinding money on your race program and don’t worry about my small change cause i will not be a part of you racing suport. When I see Jimmy Johnson in November I will tell him the story but he proably wont care nether.
Have a good that getting to people Lowes. Oh just and FYI we have a big family and they two will here my story.

Lowe’s is your typical big box store. You hike a mile just to pick up something small and the customer service is usually unavailable. They have a good selection of outdoor plants but the prices are the same as Home Depot. Go across the street to Walmart if you want a low price on plant food or soil.