Dunn-Edwards Paints

I like Dunn-​Edwards. I really do. But I’m not sure what it is about this location…
I’ve been here about 2 – 3 times and have had mediocre to subpar experiences.
The last time I went here it was the same.
I met with the color consultant– who was not prepared for me, didn’t listen to what I was saying, came off as rude and defensive, and was hard to talk to. I couldn’t even talk or ask questions without feeling uncomfortable around her because of her response and behavior towards me.
I actually ended up cutting the appointment short and left because of how uncomfortable I was with the whole experience. I had other questions I wanted to ask and match a color up but we never got that far since the appointment didn’t go well. I have worked with other color consultants before in different locations/​settings and had better experiences with them. Just to clarify, this color consultant seemed good with colors but was very difficult to work with or even just talk to.
The supplies and paint are still good quality but the customer service could use some fine tuning at this location.

I would not have been able to match the paint I needed had it not been for this Dunn-​Edwards location. The Home Depot (on E. Broadway) tried to match the color I needed three times but were unsuccessful. I ended up waiting at the Home Depot paint center for 45 minutes so I left in frustration.
Thankfully I ran into a Dunn-​Edwards employee by coincidence and the guy recommended his shop instead. The next day I dropped of the paint sample and within four hours I had my custom paint matched precisely. They have far more paint hues than any of the brands the Home Depot carries. Dunn is the same quality professional painters use. You won’t have to paint so many layers over one wall as I have had to do with the Glidden and Behr brands. The price is not much different either so I was given more for my money at Dunn-​Edwards.