Verizon

Always long waits to get a staff member who is not helpful so you end up having to go home and call Verizon directly.

Absolutely TERRIBLE customer service. I have recently moved to the cities from SD and needed a new phone. I wanted to check to see if my family plan had an upgrade available. I came in having all the information for the account I still have with my family. I had everything from passwords to social security numbers and anything in between. I was approached my the manager who looked up the account and refused to talk to me about ANYTHING because I was not the primary account holder. I understand if you cant legitimately change a plan without permission, but after explaining the situation she just stared at me and said she could do ANYTHING. I told her I could call or face-​time my parents for them to give any required info/​permissions and she refused. She told me I’d have to go alllll the way back to Sioux Falls just to upgrade my phone. Not exactly accommodating. All I wanted was to check to see if I COULD upgrade and she refused to give me any information or help in any way. Not a chance I’ll be going back there again.

I was told that the «Edge» program does not have a contract when we were in last fall buying 5 Iphone 6’s. That was great news! We have been long term Verizon clients but were reluctant to commit to new contracts.
What I learned today was that while there are «technically» not contracts, there are buy out amounts that seem a lot like the amount we would pay for an early termination for a contract.
Reminds me of a line from the movie Animal House. «You ****** up you trusted us!»
Will remember this when my non contract Edge program is up.

My wife and I are snowbirds. I also have a jetpack for internet connection with Verizon that we transport back in forth between homes. Last week I received a call that one of my sons had died suddenly from a heart attack. Within hours we were on a plane back to Minnesota when I realized I had forgot to take the jetpack, which we would need if for nothing more than to print our e-​tickets for the return flight. I called the Eagan branch and explained my situation. They offered me a rental jetpack to use for the few days we were going to be here for the funeral. Now is is why they get 5 stars from me. There was no charge for the few days I needed it and what I can see no charge against my cell phone data usage. And that is why I give 5 stars to Verizon and to that store. In an extremely stressful period in my life, they came through like champs.

I feel like I entered a completely different store than the above posters as my experience was 100% different (I’m sorry for their poor experience).
We wanted to upgrade our 2 of our «dumb phones» to iPhones and take advantage of the 1GB/​month/​line deal that was going on. We worked with Jeff who was AWESOME. Great guy, very personable, able to answer all of our questions, great customer service.
Only «bad» thing I can say is it did take about 30 min to be seen, but that’s understandable as it was a Saturday and there were only 5 associates on (they did keep us updated as to how much longer it was going to take to be seen) All were working very hard. I would suggest to this store to maybe have more employees on for Saturdays especially with big product releases like the iPhone ⁶⁄₆ Plus. If you want to get in and seen quickly I would go to the Mall of America store (other than high traffic times like Fri/​Sat/​Sun). They have extra employees there since it’s a huge store and according to Jeff they are trying to create a different experience.
Overall, very impressed with this store. Met all of our needs.

Wow. Should have checked the Unilocal reviews before entering the store. Hopefully you don’t make the same mistake I did.
Headed in a few days ago to deal with a broken screen. After being given some bad information by the Verizon phone rep, I entered the store attempting to «Edge Up» and get a new phone. The associate, Drew, had zero interest in being helpful, and told me I was unable to upgrade. After stating a few times that I was eligible (I had checked online), he ultimately found the right screen and allowed the upgrade. No apology for his inability to correctly locate my account information. I had to ask for a receipt, which apparently is a problem at this store (I’ll get to that later). Completely apathetic in his demeanor, as if I was bothering him by simply walking into the store. His manager, Jess, demonstrated the same «annoyed» attitude when I asked clarifying questions.
In light of the high cost of service, and the complete lack of customer service, I opted to change carriers. I brought my phone in earlier today to return, and was told I could not return it until the number had been ported to my new carrier. Fine. Leave, go set up service elsewhere, come back, then had to deal with both Drew and Jess again. Same $hitty attitude. Now on the 3^rd trip to the store in 3 days, by the way. Despite my number not being ported yet, Jess was able to figure out, with help from Drew, how to process my return (not sure how they could accomplish this given the story I was told earlier in the day about the port of the number). $ 35 restocking fee to return my device, and couldn’t get my original phone returned to me. All of this I could have dealt with had Drew or Jess not been such complete and total @ssholes. I’m still fuming thinking about it.
I will never, ever, ever, go back to this store. My husband, a 10 year Verizon customer, dropped service with them as well. Avoid like the plague.

Horrible customer service. There were 3 sale reps and besides my wife and I, two other customers. One rep was actually working while the two others were flirting with a local female bartender. I learned more about her than the 2 iPhone 5s we wanted to purchase. After about 15 – 20 minutes we walked out without be acknowledged. Do yourself a favor and go somewhere else or shop online. We actually went to T-​mobile and considering a switch. They may have done us a favor.