AutoZone

As a result of many bad experiences at other Autozone locations, and upon my moving to Eastvale a few months ago, I first came to this store with some apprehension and low expectations. I am pleased to tell you that I have had nothing but good experiences so far at this location.
Today I purchased a Duralast battery for my Honda and received excellent service from an associate named Anthony. He quickly found me the item I needed, installed it for a small fee (which included some gunk you put on the terminals and some pads) and I was out the door in about 15 minutes.
Kuddos to this location for their consistency, professionalism and staffing of high quality reps. I plan on coming back in the future.

They are always very helpful in here. I can always find what I need and I’m in and out. One suggestion though turn down the country music! Not a fan

11−18−15 auto zone opens at 7:30am and i got here about that time. Two employees are waiting outside saying there waiting for the guy that has the key! It’s about 7:50 and I’m still waiting …

Horrible. Ordered parts they said they will be there by 12:30 get there at 5:30 and no part. No phone call either. It wouldnt bother me as bad if i didn’t live 25 min away. Now they expect me to drive basically an hr to come pick it up because for some reason they cant send it to my home. Ridiculous. I will never go there again.

These people don’t know how to do their jobs. I’m sorry they’re just everywhere. What’s better than cash? Ugh. I hate this place.

Me again! Needed help… again. This time I came around 5pm where there quite a few customers. I patiently waited my turn. Thankfully when a worker helped me out, he was genuinely pleasant and helpful. It turns out that this is the same guy that helped me last year, Tony! I had a short interaction with Rick too and he was just as pleasant despite having to deal with a finicky customer prior to me. Glad to have this store with awesome customer service in the neighborhood!

Had great customer service by Jeff. He was super helpful. I went in for windshield wipers he showed me my options. I made the purchased and he offered to install them for me. Ive gone to that location before and had horrible service twice.

I normally don’t post on Unilocal but I just had to for this place. I came in to get a new battery for my van. It died on my wife so I jumped started it and took it to autozone.
A helpful and friendly employee Tony went to my van and checked it with his little gadget and confirmed it was indeed bad. It was already 5 yrs old. He gave me all my battery options, went outside and replaced it for me. I was in and out in about 15 – 20 minutes. He was so great, I offered him a $ 10 tip for his service but he refused. I’m typing this review right in the parking lot. Haha
I will definitely be back here for my automotive needs.

Awesome service! No upselling and great attitudes. Thanks Joe! You saved me from have my battery die somewhere on the side of a hwy. Seriously, in and out in less than 30 min

I came here on an extremely cold and windy day to get my battery tested since it would randomly die on me throughout the week but would work the other times. I’m not sure if this is a new location but it was clean and spacious.
I had to wait about 15 mins or so because the battery person was busy with another car. When it came my turn, the guy was extremely nice and helpful. I felt bad for the guy because it was so ridiculously cold and windy. He made me turn on my car – of course it didn’t work – and he tested it. It was obviously dead so he took me inside to check out my options.
He asked if I purchased my battery from Auto Zone and I told him I did. With some quick information, he informed me that my battery replacement was free! I was so happy because I really didn’t want to drop $ 100+ on a new battery but I guess I was still within warranty.
He installed my battery and I drove off with my wallet still feeling heavy. Yay! Props to the guy for being the real MVP installing my battery in the cold while I was chillin’ in my car.

As a former service manager and dist manager for an automotive supplier I can tell you that it is quite unfair for customers to say bad things about a place based on one transaction that didnt go their way.
This is one of the best parts stores I’ve been into. Where they may lack in experience they make up for it in their desire to go out of their way to help and Tony the parts manager is something else.
I watched him work with 2 customers and then he helped me… Reall goes out of his way and very customer service oriented as well as knowledgeable and genuinely friendly.
Keep up the good work tony you’re doing great!

Just like to make a quick review letting everyone know this store was very clean and stocked up with from what the eye could see was everything. Bought some DEF fluid for my ram diesel truck and the guy even help me with my purchased items to my truck. Great store that was CLEAN and very friendly. A+ guys!

New in town. Did not have what I was looking for (seems like everyone needs the same thing to repair windshield dings as a result of all the construction in the area) but were more than willing to help me know what I needed and where it was in stock.