Nestle Toll House Cafe by Chip

Friday night and nothing in the case. They never have anything anymore… I miss the original owner.

We almost always stop in here and grab cookies before heading into the movies. Everyone is always super nice and the cookies are delicious! Stick with cookies and you won’t be let down.

This is to Brandon R. And any other customer that would like some clearance on his review.
First let me start off by saying that I am sorry for your drink lacking Ice.
I’d like to say that for someone saying that this store or the employees are not professional you might want to check your facts first. You are clearly upset over not having enough ice, and wanted a refund for that. Also when on the phone you stated you wanted half and half. Therefore your story is clearly not making any sense. First it’s because no half and half, and then now it’s because you had no ice? Your disrespectful language and attitude is a disgrace. Did you fail to mention that you were going to steal these employees tips? That you were screaming in our store in front of customers over black coffee, and that your receipt was in the trash because you declined it after your purchase and then came back 10 minutes later wanting a refund. Our store policy is no refunds because of customers as yourself who want there money back for no reason what so ever. We do however accept a refund if we can clearly see there is a defect of some sort. It’s sad that you would say those things about an employee who was following protocol. She did not have to give you $ 3.45 back, but she still did. Your complaint on Unilocal is very invalid. All of our staff are new yes, and they are all still in training. You were very impatient and would not wait for a answer. I do not blame Octavia for feeling this way and she did the right thing by calling management. We have a very respectful staff and we do as much as possible to make our customers feel comfortable. No we are not a Starbucks, and we do not excel in the highest level of coffee making because we make a wide variety of things. If we did just make Hot drinks then we would be Starbucks. Once again I am sorry your drink did not have enough ice. The way you feel about our store is your choice, but before you go make a review on Unilocal id suggest stating all the facts.
Also before I finish this comment I’d like to add any reviews before November 20^th, 2015 are not accurate as we are now under new ownership and new staff.
I’d like to assure everyone that we do not do refunds, and that we do whatever we can to make our customers experience perfect.
Our prices are all done by our corporate office and we can not change them.
Lastly we do not exchange change.
It’s just how our policy is.
I hope you all have a wonderful day :)

Ridiculously priced. I’ll just get a huge tub of Nestle cookie dough from Costco next time. I used to come for the latte’s but now they have a silly tiny cup for 4.00 and do-​it-​yourself syrups. I’ll just go home and make a k-​cup on my Keurig. Will no longer come for coffee or bring my kids for cookies, we’ll just go home and make them.

I don’t know why this place has such low stars. The staff was friendly. Cookies are delicious. It is more expensive than buying the dough at a grocery store and making it at home; but hey, you pay for convenience. The cookie sundae is huge. You can definitely share with 2 – 3 people. Comes with two scoops of ice cream, 3 mini cookies of your choice, whip cream, and cherry on top. Decadent and perfect for the summer weather.

yo screw this place they cookies is booty and not the good kind if yall want some succulent cookies hit up albertson’s bakery section $ 3 for 18 cookies yall thats what im talkin bout!!! and the management lady or whoever run this trashcan so rude!!! the lord look at her and he shake his head!!! learn how to control yo temper and maybe yall wouldnt be losing all yall customers to snow station!!!

Came in to get myself something warm and ended overpaying for mocha and $ 2.50 for shot of 2 drops of espresso!!! i came here for convenience, don’t do the same as me…
Oh, the espresso came out of a pre programmed machine!!! And like I said it was practically 2 drops

I was celebrating my birthday and wanted to buy a cookie and maybe another treat. I thought I had walked into a candle shop as the first scent to him my nose was Potpourri and not freshly baked cookies. When I commented about this to the girl behind the counter she laughed while saying «I know, smells good right?» The chocolate chip cookie tasted like it was made the day before and the Oreo brownie had way more Oreo filling and cookie than brownie. We ate half and threw the rest away. Sadly, I will not return unless I have a craving for overpriced old cookies that taste like a lavender bubble bath. Next time I will buy a tube of tollhouse cookie dough from the grocery store.

Cookies were delicious; as for all of their gourmet more expensive desserts they were definitely a let down and waste of money. Cookie cups were hard & both the salted turtle & button brownies tasted so artificial would’ve been better off buying cosmic brownies from a box… However they’re cookies are pretty good. I bought the yesterdays cookies got a bag of 7 full sized cookies for $ 5 instead of $ 3 for 1 cookie pretty overpriced imo.

Not very friendly!!! One girl was really nice but the other no so much! Get your cookie and go…

The cookies from here are sooo bomb ! Better than mrs field. A bit pricy but so worth it.

I was hesitant to try the boba here because it’s a cookie shop, but I was surprised at how chewy and delicious the boba was and the cookies are pretty good too. I used to drive far to get my milk tea boba fix but now I just come here.

Very good service from the young girl working alone. She cut our ice cream sandwich, made suggestions, joked around and seemed as if she enjoyed her job. Cookies were also really good. Bit pricey, .99 for a mini cookie

Came here for boba. The boba was old and just turned into goop in my mouth. I was really disappointed. All of the cookies inside didn’t look too fresh either.

Came in for something chocolatey, and they delivered. I got an Oreo brownie thing, and it was delicious. I never go to an establishment that is 2 stars, so I am thrilled that I didn’t check Unilocal first. I thought my brownie was delicious, and was a perfect dessert. Guy working there was nice and patient as we were standing there deciding for awhile. Bought 2 and got one free, so that was good too.

I was reading the reviews and I don’t know what they were talking about. This place was great! I got an Oreo Brownie and that was just a pile of chocolate goodness! Had no problem with the service what so ever and just like most dessert places there is not a seating area so you will have to eat it outside or at home. I just wish one of these places were by my house.

I came in last night at 9:20PM with 3 other friends and we all wanted ice cream. Sign outside says they close @ 10PM so ice cream should not be a problem right? The girl (only person there btw) was so RUDE! We asked for ice cream and she says «no I already cleaned my scooper you guys can just get cookies only» Uhm excuse me? Well you cleaned up almost an hour before close, so I’ll take my business elsewhere same with the 3 other people I am with. I don’t know, if I was the owner I would definitely fire someone over that. Not only is it horrible customer service, but you just said no to 4 customers. Yaaaaaaaaaa, I won’t be back… And cold stone is just a few stores down and the employees are super cool and happy to give me my darn ice cream I wanted so badly LOL. Save yourself a trip and just walk a few stores down to cold stone.

I really enjoy the cookies here. I’ve been here a few times & the customer service has greatly improved. I’ve gotten cookies & coffee drinks here. Yes, you can go home & bake your own toll house cookies for less — but then again you can go home & bake/​cook any thing if you wanted. The ease, availability, & service is what makes places like this worth it.

Well I’m not going to lie, when I bake Nestle Toll House chocolate chip cookies, those are 5 star no doubt! But these ones, eh not so much. The overall quality of the cookie is about a two but because of the variety of things to get in the shop, it was a 3 star. [[FYI, I bought mini cookies that weren’t fresh out the oven, that’s why it was only a 2]] I remember I first seen there was a Nestle store back in 2007 when I was in Vegas and went to that Mile mall. The cookie hit the spot then because it was right out the oven… that and I was in a depressing state of mind so the sweets helped haha.
On Saturday, I was running around in this shopping center and the one across the freeway when I drove by this place. Mmmmm dessert… I walked in the store and there was cookies, ice cream, coffee drinks, blended drinks, smoothies, and icees. I was in amazement because I didnt remember all that stuff. This little store is really cute and the guy working the register was friendly. I would come here again if I dont have dough in my fridge to make cookies for dessert. But then again, I’m usually too lazy to leave my house once I realize that. Maybe I’ll just come again when I spurge at Target across the way as usual :)

As I was walking towards this place, I’m thinking «shit, these Nestle toll house cookies are gonna be so soft and the chocolate will melt so I shouldn’t wear my grillz» I was sadly mistaken. After taking a bite of a chocolate chip cookie from here, I broke my grillz.
OK maybe I’m over exaggerating because I really don’t wear grillz, but for $ 1.69 for a big cookie that wasn’t big, wasn’t warm, wasn’t fresh … well you get the picture, it just wasn’t worth it.
$ 12 for 4 cookies (buy 3 get 1 free), 1 ice cream sandwich and 1 scoop of ice cream in a cone, does that sound like a bargain to you? If we took this money to the grocery store in the same strip mall, we would have had ice cream and cookies for days rather than minutes. But I guess you don’t think about that when you’re in front of the store, but maybe you should.
So the only reason they didn’t get 1 star is because the worker’s were very nice and friendly.