Allied Waste Twin Cities

I would not recommend this company for trash removal. Their customer service cannot deliver on what they tell you. We just moved and cancelled service with them and were told to leave our bins on the curb to be picked up on Monday. We are trying to sell our home and they have been sitting on the curb for the last 10 days. In Eden Prairie, I would recommend SWS for your trash removal. Everyone on my block uses them because they are prompt and and not a bunch of frauds. I can’t count how many calls I have made to them in recent months because something on my curb was not picked up. I was always given the same answer of pick up the next day or there’s no truck in the area so it won’t be picked up until Monday, mostly the latter is what happened. Excuses for poor service is a good way to aggravate customers. Glad I am rid of them and their shotty service.

After using Allied Waste/​Republic Service for nearly 2 years, I cancelled my service yesterday. They continuously over billed for me service I wasn’t receiving and had previously cancelled. It took 3 calls to cancel my yard waste service and reverse the hold they wrongly placed on my service. I also had problems with their «complimentary» Christmas Tree removal. I’m back to the drawing board on finding a garbage company, but I won’t have to call them with issues again! There HAS to be better service out there.

I’m very angry… its Sunday night and my kitchen counter has several garbage bags on it because Allied/​Republic waste did not pick up last Friday on their scheduled day… even when I called at 12:15pm to remind them… I called and they said oops. now you have to wait until Monday! I countered with OK… but the garbage stays on the street until Monday and if I get a citation from the city… Allied/​Republic would have to pay it. (I cannot put bags outside because we have friendly raccoons in the area) If I were not in the middle of a contract with the company right now I would switch companies! I am the only one on my block that uses this company and now I know why… their service sucks !!!

They took away 6 of our 8 90 gallon dumpsters and stopped picking up the recycling on the 2 they left. They replaced the 6 dumpsters with one 2 yard container. I called them to figure out what happened and they explained they had discontinued the 90 gallon dumpsters and they replaced all the 90 gallon dumpsters with one 2 yard dumpster. They didn’t even take all of the 90 gallon dumpsters they left 2 of them and we continued to use them foolishly because we thought they were still dumping them. They did all of this without explaining what they were doing. They completely changed our service and didn’t inform us. Very poor communication.

Allied Waste A.K.A Republic Services is the WORST service… EVER! They continuously miss our pick up, although I live in a residential neighborhood and many of my neighbors use them, too. I’ve been noticing a decline in the number of blue trash bins lately, but hadn’t realized why until now. It’s pretty sad. Oh, well — time to go shopping for a new waste company that will actually be reliable for a reliable customer that pays on time! :)

I haven’t had a problem with them until this year. The YARD pick up folks almost never show up. I have had to call 3 – 4 times and remind them to pick up my yard waste. Once it sat there for most of the week. The recycle and regular pick up is no problem. We are likely going to call another company because it’s frustrating to pay someone and then have to call and beg them every week to do their job.

Dear Allied Waste:
You suck. Really, you do. When a customer schedules a «garbage pick-​up,» one not in the waste-​disposal industry might assume this means that all the garbage will be picked up, in and by the can. Instead, you took only the can away and left the rest of the garbage sitting next to the can. Of course, we’ll be charged for the follow-​up visit to pick up the rest of the garbage a week later. This approach makes me glad you’re not in the organ-​transplant business…
Patient: Hello, is this Dr. Allied Waste?
Allied Waste: Speaking.
P: It’s about my kidney transplant from last week. I feel worse than ever, and nothing is «happening,» if you know what I mean.
AW: Okay, that’s interesting.
P: Interesting? It feels like you didn’t finish the transplant, or that the organ is failing.
AW: No, I’m quite sure I did things right. It says right here on the order: «Transplant one kidney.»
P: So it’s all connected and working as it should? Then why do I feel so lousy still?
AW: No, it’s not connected. «Transplant» means to place the organ in the new body. You’ll want to schedule a «connect the organ» operation for next week to get the rest of that done, and I’ll need to charge you for it.
P: Are you serious? Who the hell transplants an organ and doesn’t connect it during the same surgery?
AW: I can assure you, it’s standard procedure. Everyone does it that way.
P: So you dropped the organ in, saw plain as day that it wasn’t connected to any blood vessels or anything, and sewed me up? What kind of crap is that?
AW: Now you’re talking about semantics — I transplanted the organ, and I can fit you in next week for the connection procedure.
P: That’s too late! I’ll probably be dead by then.
AW: Yes, I get that a lot. It’s amazing how many people aren’t aware that this is standard practice.
P: So why did you reconnect my blood vessels after that car accident two years ago at no extra cost, and mess up on this now?
AW: If I reconnect those at no cost, it was a mistake, and you should have been charged.
P (voice fading): How do you stay in business with this sort of behavior? If I can stay alive long enough to log onto Yellllpppp *drops phone and passes out*
AW: I appreciate your business — looking forward to seeing you on Monday.
**Note: Given that I’ve also had decent experiences with Allied Waste, I chose to give it two stars instead of one. Had this been my only experience with them, one star might be a bit much.