EP Auto Tire & Glass

Well to start with I had a 12:00 appointment for tire rotation, at 12:45 I notice my truck is still sitting in the same place I parked it, so I checked at counter and was told they would check on it, went back to sit down and was not informed on what was going on, 15 minutes later the truck was pulled in. This was a tire rotation they were honoring from the previous twin city tire purchase, I was told they would honor it for free when I called but when it was done they wanted $ 18.00 for it, after explaining that I was told it was free. Mitch (the manager) told me that he was informed by the higher up’s that they needed to see the original purchase invoice because «people were taking advantage of it, I was never told this when I called, this was my second time getting a rotation and they did not ask the first time so I did not bring it with me and was made to feel like I was lying, I appreciate that they honored it but would never go to them again for any car care.