Jiffy Lube

My experience started off fine aside from their aggressive attempts to sell me things I didn’t need, which I take as fairly typical of these businesses.
It got a little weird when the guy helping my husband and I (his name is Steve) asked us if we were going to have children and then asserted that we MUST have children. A little further into the conversation he shared unsolicited information about his faith and religion. I don’t think those are very appropriate in a non-​religious workplace when a client has paid you upwards $ 100 for car care, but it wasn’t explicitly harmful to us at that point so I let it be.
Then right at the end Steve made a few subtle and a few outright sexist and offensive comments about:
— My profession (because I am a female religious leader)
— My personality (the intern at his church would have «blown me out of the water»)
— My marriage (we weren’t being «biblical» because Steve implied that he perceived that my husband was not the «spiritual leader of the household,» because I was a pastor).
I felt powerless to respond, appalled in every way and left immediately.
I will never return to this location for any kind of services.

I hadn’t been to this location for a while, but took my car in for an oil change the other day. The two staff members I worked with were very helpful in explaining everything and very friendly and patient. I love that they vacuum the carpets and top off the fluids! They also threw in an air filter and LP bulbs. When I got home I realized the skid plate under my car was loose and scraping on the ground. I brought my car back this morning and they happily reattached it for no charge. This location is now 20 min from my home, but I think the trip is worth the distance!

I never thought I’d find myself writing a review for Jiffy Lube, but after a great experience, I find myself here.
We all know how dreadful doing something as easy as an oil change can be. You walk in expecting to pay $ 30 and somehow leave paying $ 100. (It isn’t just me, right?)
In the past I’ve always gone to Valvoline, likely just because that’s where my parents always went. When my oil change light recently went on, I decided to go over lunch. The nearest Valvoline was about 20 minutes from me, so I found myself going to Jiffy Lube for the first time simply out of proximity to work.
The experience surprised me. It was great because I didn’t have to sit in the car while they changed my oil (something I always find a little awkward), I was offered coffee, they VACUUMED my car, they tried to upsell me, of course, but much less aggressively than I’m used to, they didn’t make me feel stupid for asking questions, and were done super quick.
I was impressed and I will certainly be back.

This particular Jiffy Lube is probably my favorite, and it’s because of the staff. They are always helpful, knowledgeable, and not pushy. They put the customer before their bottom-​line, and I think that’s admirable for car service shops nowadays.
Why not five stars, then? I recently took my car in for an oil change, and told them that it was time for my air filter to be changed because they were going to change it last time, but did not have the part on hand. Instead of telling me they didn’t have the part on hand again, they called up O’Reilly’s and after waiting an additional 30 minutes, told me that O’Reilly’s was taking their dear old time, which caused the wait. The manager gave me a $ 20 off oil change coupon for next time and apologized, which was very thoughtful. It would have been nice to know that they didn’t have the product so I could have purchased it myself.
Overall, great… but my experience wasn’t so «jiffy.»