Suddath Relocation Systems Of Minnesota

I moved from St. Paul, MN to Houston, TX. Corporate relocation selected Suddath for me, and I had a great experience moving with them.
I’ve only had one prior experience shipping things with a friend. It was with a different moving company, and my friend was the person who had to deal with them. She said they were basically unreachable. Also, the movers were late, and had to store our stuff for several weeks.
Suddath was great in terms of communication — lots of emails informing me of what I need to know/​do in preparation for moving and when the movers would be arriving at my origin and destination. They were pretty fast with the shipment too. Everything was packed well, and dishware/​glassware was wrapped well and arrived in the same condition (nothing broken).

The entire process is top notch. Moving is very stressful and when you have a team to lift these worries off your mind, it is invaluable.
Thank you for a great experience!

They were excellent in coordinating our across the country move! The service is great! I didn’t have to worry a bit about my move! Estimator, packers, driver, loaders, unloaders, coordinator, third party service… they did it all and did a great job! If i had to move again, I would definetly use their service.

I have hired many movers. We worked with this company in the past so had no reservations about hiring them again.
I won’t be hiring them again.
My biggest concern about moving was our piano. The guy who moved us took it apart to an unbelievable level. I asked him about it when he was doing it and he assured me «this is how we do it».
When it came time to reassemble the piano, he couldn’t put it back together! I thought he was kidding! Sadly, no.
Working with the internal staff to get this taken care of has been no picnic either.
Did they fix it? No. They sent someone out to fix it, but he couldn’t figure it out either.
What is the end of the story? I didn’t buy extra insurance coverage to protect me from Suddath’s employees so I have to eat the cost of the repair.
Buyer beware!

The most unprofessional moving company we have ever used. This was our third long distance move, so we had other companies to compare it to. We paid more money to go with the big name (United — Suddath) because we were moving 1,000 miles and didn’t want anything to go wrong. Everything went wrong. We were called on the very last day of our 11 day delivery window and informed that they weren’t sure where our belongings were. For an entire day they weren’t able to tell us where our stuff was. After we called and called and demanded some information, they lied and said they tried to deliver it but that we weren’t home. This was false, and they finally admitted the driver never drove our belongings to the new location. He just didn’t drive our stuff to the new location, at any point during the transit window, or the delivery window. We were also over charged, and we are still waiting for a credit. The amount of lying that happened, and the unprofessional manner in which the employees handled a bad situation, was absolutely astounding. Not only will we never use Suddath again, but we will never use United again. This was the worst experience ever. We understand that things can easily go wrong during a move, but we never once received legitimate responses to any issues, we were never informed of anything in a timely manner, and it was very difficult to get anyone on the phone to answer questions, or return voicemails. I waited a few weeks to write this review, giving the company time to make things right and compensate us appropriately. They did not fix things how we asked them to, and we are probably just about the most unsatisfied customers they’ve ever had. I would suggest using anyone else you possibly can for moving, not Suddath. It sounds like another review below had a similar experience. Wish I had read that prior to using them.

Suddath made my relocation very easy. All involved were very professional and nice.

I have used movers for years and NEVER had such a terrible experience. I understand that in business there are errors sometimes or the wrong information is passed along. But every sigle piece of information this company gave me about my move was false. It resulted in having to change travel dates, hotel stays, etc. It’s been 11 days and they still haven’t delivered my stuff.
Here are all the issues that I have also filed with the better business bureau
1. Moving date was incorrect in the system and I had to navigate multiple calls between the movers and my account rep to get it fixed so they’d show up on the correct date, although I received email confirmation and two phone calls verifying my move date (January 28^th, 2013)
2. Movers didn’t show up when confirmed although I received two phone calls and an email confirming the time. They were 5 hours late and the account rep never gave me call to give me a heads up.
3. I was told that the movers would give me the date when my possessions will be delivered on Monday, January 28^th, then again that I would receive this information on Wednesday, January 30^th, and didn’t not receive this information until Friday, February 1^st.
4. Due to consistent misinformation, I asked for a new account rep.
5. I was told movers would deliver my possessions between 8 – 10 AM on Thursday, February 7^th. The time was changed to 11 AM– 12 PM and I was given no indication of this change until I called although I was very clear that I needed a specific time to manage elevator services. It is already afternoon and they still haven’t arrive.
The movers themselves were great, but I would not recommend using this company.

I’ve never hired professional movers before, but after using these guys to move from MN to WI, I will never move any other way again.
It’s not 5-​stars b/​c it was pretty expensive ($ 2,500 to move a 2BR apartment from MN to WI) and b/​c my bike trainer arrived broken, but the guys who showed up were super professional and it was far better than convincing a bunch of friends to haul my stuff across state lines.

Barrett helped me move from California to Minneapolis this summer. Their rates were competitive to other moving companies that I talked to. In fact, their rate was the lowest. They didn’t actually pack up my things in Cali — that was contracted out to a local company which they transferred my belongings to United which trucked across the country. Barrett kept my stuff in storage for 2 months. In the end, they delivered on time, everything showed except a small shelf and 2 inexpensive lamps were damaged during the move. Barrett had me file a claim for the lost and damaged items, and then they sent me a check. Super easy and fast. Also, wanted to specifically say that Katie Hambrock at Barrett was the best! She was prompt in all her replies, answered all my stupid questions, was super patient. She even called during each of my packing/​unpacking process to make sure that everything was going well.
Moving is stressful. Stuff happens, but this part was thankfully, stress-​free.

Wonderful company. On 7÷30÷12 I moved my 94 year old mother from her 1 BR apt in Wayzata to Scottsdale, AZ. Barrett’s [United Van Lines] $ 4000 estimate was $ 1000 less than Beltman [North American]. That included full replacement insurance. They did ALL the packing. They were on time on both ends and very professional. Two items were broken and they are taking care of them promptly. And get this: I just received an email notifying me that they are refunding $ 311 as the final charge was less than the estimate.

Please note that I am not saying that this company provide a bad «move». Actually, I agreed with all others that they did provide a very experienced packing and moving. The driver was very careful about handling my stuff which I really appreciated.
My issue is the final bill that they charge me. I have asked them to come to my house to estime with 2 prices: 1). They pack everything 2). I pack everthing thing, so that I know my max. expenses for the move because I pay for all the move myself. They did this twice. Yet, after the move they ask more than 25% of the original «they pack everything» max. quote. Reason being they counted all boxes inculding about ¹⁄₃ of them that I already packed myself.
Typically, for a long distance move as such (more than 2000miles) the bill was paid by company/​employer thus no one will ask for details about who packed which boxes. The employer will simply pay everything billed.
My case is not the same becasue I handle the bill myself and I merely wanted to share my experience with everyone what has happened to me.
For those never had «any» problem with this company, I am glad for you. For those, who will/​might encounter the same issue in the future, do not feel bad because you are not alone.