Chapman Vac and Sew

Ed is super nice and great to deal with. We bought a new Sirena vacuum from him this week. He matched the online price and threw in a few goodies. Ed, the vacuum works wonderfully and we appreciate keeping your shop open until we could get there. We will shop here again!

They fixed our big green steamer in warranty when I couldn’t even find my purchase receipt. They also fixed my Miele to perfection and really helped me make an informed decision as well. Gave me a little something extra. Will def be back

Brought my Dyson in and thought I was going to need a new vac. Come to find out all it needed was a little service and Ed had that thing working like it was brand new! My wife actually thought it was brand new. He even gave me some pet deodorizer free! I’ll be back for sure!

I have had 2 great experiences with Chapman vacuum on a vacuum that I did not purchase there. One time he fixed it over a period of a couple days and it was a warranty issue and the next time I just walked in expecting to leave it and it was a super quick free fix. I highly recommend, they are super nice.

This place is a total scam! Buyer beware!
Brought in my 3 year old Dysons upright vacuum because it wasn’t able to stay in its upright position. Chapman’s is an authorized Dysons dealer/​service center. This has happened before and these guys fixed it (after convincing me that it needed a $ 150 overhaul, which I now question). This time the owner took the vacuum to evaluate it and when I called the next day to find out the repair price, he said it had a busted housing and he was still trying to find the part but said that it would be at least $ 200 and it is a BIG job. He told me to come in and he would give me a good deal on a new Dysons. When I got there, he said that my vacuum was not worth repairing and quoted me big discount prices off of his list price, but I had to buy quickly because the sale was ending soon. He also said that my model was long since discontinued and that the new models had 3 x the sucking capability. I asked if he would take a trade in on my old machine and he said that he had no interest because he had a warehouse full of trade ins and besides mine was so badly damaged that it wasn’t even worth repairing.
I told him that I would prefer to buy from him because I like to support local businesses but I would first need to check online to see what Amazon was charging. He supposedly looked it up on his computer with me standing there, although I couldn’t see the screen, and said his price was only $ 5 or so more, to which I said okay. He also said that if I bought it from Amazon that he couldn’t service it for me??? I said «but you are an authorized service center, don’t you have to repair it?» To which he said «well yes, but if you buy it from me I will look the other way on any non warrantee work because I can fudge the paperwork and get the company to pay» WTF?
So I left and called Dysons Customer Service and they said that the price of a new one bought directly from them one was not only $ 100 less than Chapman’s «special price», but that they would give me 20% off on my trade in. When I mentioned to them the model number that Chapman’s was offering me, they said that this was a Canadian model and that it is against their policy to allow their dealers to sell such imports. They also said that of the two newer models he had shown me (albeit
Canadian), had about the same amount of sucking capability (one a bit less than mine and one only a bit more. They then gave me the name of an alternate nearby dealer.
I went back to Chapman to pick up my vacuum, and told the owner that Dyson was giving me a better deal especially with the trade in ($ 320 vs $ 443 he quoted. He told me that was a penny pincher and that i didn’t give him a chance to negotiate with me!!!
THE AMAZING END TO THIS STORY is that I went to the recommended dealer and in two minutes he said that it could easily be fixed and that there would be no charge because it was still under warranty!!!
This guy is a master con man and I fortunately did not succumb to his «come on». Meanwhile the Dysons customer service people were excellent, courteous and informative.
Cross this place off your list unless you want to get scammed!