Restoration Hardware

Great merchandise, worst customer service ever. I actually don’t even care about service usually. I just purchase and move on with as little interaction with staff at stores as possible. That’s said, the service is so bad here it requires a review. First off the snooty attitude that was given to my girlfriend and daughter while purchasing… news flash, you are working retail and serving people who are spending 10k at a time. My kid can sit on whatever she wants and be as loud as she wants while your associates spend 30 minutes counting cash like they are 3^rd graders.
The delivery process, the saga continues… call 40 minutes after delivery window to advise they will be 20 minutes late… they leave furniture in the wrong room, which is an honest mistake. But now they are lost on who is going to rectify the problem. I have contractors in the home and I wanted the products out of the way. As of this review my product is still in the wrong room. I wanted to do my basement and walk in closet through this company. But I’ll def never ship here again and would advise those with the money to shop here again. I advise consumers to find a different place to spend their money. If the articles I purchased don’t make it to the proper rooms by tomorrow, I will be returning every item I purchased. Long story short, avoid this store, product very nice, service worse than McDonald’s.

I enjoy going to RH, they have beautiful pieces of furniture for reasonable prices. I have had bad experiences here in the past, but always continue coming back (mostly for the candles that smell like leather; those are to die for!). Today I stopped in just to browse their selection of side chairs, as I’m looking on replacing mine.
I found that although they have beautiful pieces, some (most) of them are not actually practical. I enjoyed looking and sitting in them, but I felt most where just too deep and made me feel like a small child (my feet dangling off the ends). I do like that they offer more pieces online to browse through and their return process seemed simple enough.
Today, I didn’t leave with the chair of my dreams, but I’ll probably be back (unless I find something else). If you aren’t in the market for furniture, I recommended just stopping in and looking at the showroom, it’s well worth it!

Beautiful pieces. The store has a lot of nice stuff. Crap customer service. 2 different women on 2 different occasions gave us misinformation on product type, product materials, and price quotes. Complete incompetence. They were looking up the wrong products, the wrong color the wrong pricing. We were told that the rug was final sale when it wasn’t. We were promised we could get the extra 20% off sale price when the promotion had already expired. That’s just the store experience.
The ordering experience — we ordered a rug on line after bringing home several swatches to look at. A 12″ swatch is not ideal to gauge an 8×10″ rug, by the way. The swatch looked completely different from the rug that came in the order. The rug that we got looked washed out and dull. It’s a $ 4000 rug; you expect better quality and better quality control. The coloration is completely wrong — it’s like they sent us the blue/​grey instead of the grey/​dark grey, and the yarn that was used was completely different. Sure, the description on-​line said, «slight variation.» This was anything but «slight» variation. The kicker is that the return shipping is the buyer’s responsibility.
Horrible return policy. We were told that we could return via USPS. You can’t return a rug through USPS — way too oversized. Returning to the store isn’t allowed. Returning via UPS… be prepared to pay 100s.

The worst company ever… received bath towels as a house warming gift and order 4 more sets and received 42 sets all together and had ordered 6 Pool Towels with Monogram and received 16 and half did not arrive with monograms and had to find someone to monogram them.
For the price point I cannot believe that this company cannot get it right! The staff is great but they work for a crap company so no reflection on them.
Buyer beware… if they can’t get towels right I can only imagine what a nightmare ordering furniture or lighting must be!

I visited this store today, all set to purchase a great-​looking Vintage French Upholstered side chair. My lucky day, it was on sale for $ 249 and in stock. All set to write it up when the sales person mentioned that there is a mandatory $ 149 delivery charge. What? This item is small, think dining room chair-​size, and would easily fit in my car and I’m being asked to pay $ 149 to have it delivered with NO other options available? What store does that??? Crazy and completely unacceptable.

Beautiful products, rude employees. I was there to purchase bathroom faucets and took a picture to send to someone to confirm I had the right ones. An employee came running up to me and rudely told me not to take pictures and tried to give me a catalog instead. It’s a store, not a museum. I’ll shop elsewhere.

Gorgeous, gorgeous, gorgeous.
Is it expensive? Yes. That’s the price of quality, or just not having the same stuff as everybody else. (Seriously, half the houses we looked at buying in Fargo all had the exact same sink in the bathrooms.)
Is it worth it? That’s a judgment call. Sure, they have the Versailles chair that was mocked on Rules of Engagement and is pretty awful to sit in from an audio standpoint. But they also have the Aviator chair that is possibly the most beautiful seat I’ve ever seen.
It’s all about taste, and RH has pieces you won’t find anywhere else.

I have been receiving Restoration Hardware catalogues for a number of years, and it is my dream to someday have a house fuuuuulllll of RH pieces. The look books are awesome inspiration for around the house, and it’s always fun to look at the store!
Walking into the RH at the Galleria is awesome. It’s like a mini-​IKEA, only less crowded… and about ten times the price. So the price isn’t as fun as IKEA, but it’s still always fun to look and dream. :)
The staff is friendly and available to answer any questions you might have. Go in for a sit and to dream about a house full of Restoration Hardware. Check out their seasonal items, too! They are totally affordable, and make great stocking stuffers.

Ugh, I had such an annoying experience here. The saleswomen were robotic, yet slightly ruder than a robot, so an actual robot would be preferred. They basically misrepresented something they had in store, which caused me to waste a couple hours making a trip to the store… I understand those things can happen, but they were just so unapologetic and completely dense about trying to improve the situation.

Another higher end gift and home furnishing store in the best shopping mall in the Twin Cities.