Bell Audi

My experience at Bell Audi has been nothing but pleasurable. The service is absolutely outstanding and Marc Levine has the most up to date knowledge on each model I considered. My new Q5 has gotten me through the past few NY snowstorms and I am completely happy with my new purchase! Bell Audi and Marc really take their time with you and I felt as though I was their number one priority from start to finish. They worked hard to find the exact specifications I wanted in my new vehicle (i.e. color). Thank you Ryan, Marc, and Bell Audi for your OUTSTANDING 10+++++ SERVICE! I cannot wait to continue our relationship throughout my car buying years.

Purchased a 2011 BMW X5 with 36, xxx miles. Was told the truck passed all inspections and was not in need of any repairs. Drive the car home and service light came on stating rear brakes are needed. Truck was slow to start the following day so had the battery tested, battery needs to be replaced! These are
Minor repairs, what kind of inspection do they complete if the simplest of mechanical items need replacing?

I met Marc Levine in at Bell Audi 2013 when I was looking for a new car to lease. By the end of the day we worked out a deal and I was a owner of a new 2013 A4. Since my lease is ending I contacted Marc and explained what I was looking for which was everything I had in my 2013 and I needed a lease with 15k mi. I also wanted to have the payments as close to what I was paying. When I met Marc he and Ryan from Finance, Marc had 3 cars for me to look at. I decided on a car and as they were working the numbers they were able to get me in a different car with more options and still within what I wanted to pay. By the time I left this past Thurs I was driving out with a NEW 2016. I am enjoying the car. I don’t usually do reviews but I feel that you need to know about my experience. I was enjoyable and Marc worked to get me into a new car and stay within my what I wanted to pay. Thanks again Marc.

I was really very happy dealing with Jason Skolnick for my recent used car purchase (dealer service vehicle, 2016 A6). Jason provided me completely accurate answers to my questions and even offered me information above and beyond my actual questions. Based on previous experiences with dealers in Brooklyn, this was a very pleasant surprise. I would also recommend the dealer for setting a very fair price on this car. My only two complaints were 1) the interior of the car, though clean enough, could have been made to look more like new with some attention to the details (I’m sure this was a job the service dept dropped the ball on, not Jason) and 2) as a first-​time buyer, the warranty and extended service contract options seemed more complicated than necessary — again, not a complaint with Jason.

This has been one of the most painful experiences I’ve ever had with a car dealership. My son recently just brought a used 2012 Audi A4; while he was finalizing the deal he realized the tread on 3 of the tires were quite worn out, almost bald actually. He mentioned this to his sales associate Daniella. She previously informed him that the tires have to have 50% or more of the tread life or they replace them. When he brought this to the attention of Daniella, she was quick to say they went through the shop and were already tested. He requested it to be tested again. They came back and agreed that the 3 tires needed to be replaced. They informed us that they will order them as soon as possible and get them installed. After finalizing the deal my son then realized that there wasn’t a spare or doughnut in the car either. The sales associate, finance manager, and the manager who closed the deal all agreed to supply him with the spare as well as the other 3 tires for free.
We were informed it would take about a week for the tires to get in and could schedule an appointment to have them replaced when they arrive. After about a week Daniella contacted my son asking for the tire info to get the correct size. This should have been done prior to us leaving the lot after purchasing the car. After waiting a week or so my son contacted Danielle multiple times to try setting up an appointment or to figure out what was going on. After finally getting in contact with Daniella she told him that she has been busy and was unable to order the tires until a day or two prior to this call. So finally after about 3 weeks the tires arrived and we were told to schedule an appointment. While setting up the appointment a lady informed us that they were rotating the tire and balancing the car which would cost $ 109. Obviously this wasn’t what the appointment was meant for. After a debate and speaking with Daniella they figured it out. This took about a full day to solve.
So finally when my son went in for the appointment they informed him that he was getting 3 new tires. He said yes but I’m also getting a spare as well. The associate said that this wasn’t written on the paper work as part of the deal. He told them that Daniella, the finance manager, and the manager who closed the deal all agreed that he was going to be given the new tires and a spare. Then the associate said there was nothing he could do until he proved they agreed to this since it wasn’t in writing. So of course when the associate went to look for them (Danielle and the two managers) they were all not working and wouldn’t answer their phones. After discussing with him more the associate informed my son that there was nothing he could do. So my son asked for a manager. When the manager finally arrived, which took about 20 minutes he informed my son of the same thing and said «sorry my hands are tied, I don’t have time for this.» After a lengthy argument with the manager they finally agreed to give him the spare.
The whole process of this has been horrific. The way they treated my son is disgusting. They ignored him on multiple occasions. They were unorganized. And lastly they were rude. If I was ever approached by a manager who said «sorry my hands are tied, I don’t have time for this.» I would be outraged especially if I just purchased an $ 18,000 car from them. If this is how they treat their customers they don’t deserve the business. I would suggest going to a different dealership.

Never buy a car from Bell Audi. They are a bunch of crooks. I filed a complaint about them for the fraud they tried to commit and then they went ahead and (in retaliation) charged my credit card $ 50.00. I disputed of course.

I called this dealer twice about cars they had listed on eBay. The first guy got irritated within 10 seconds because I didn’t know the stock # and just put me on hold and was never taken care of. I called back a second time and this guy was a little bit better but still too impatient. I’m going tomorrow to pick up my 2013 A6 from another dealer. It’s a shame the owner of the business has such tools working for him. As a business owner myself I know it is important to have your employees treat people with respect. I wish I could remember the name of the first salesman I talked to because I would love to roast him. The joke’s on him because not only did I buy a car from another dealer, but I could buy and sell him 100 times every day and he doesn’t even realize it. You never know who you’re talking to when you pick up the phone.

Bought a second car from here because not only is Audi a great car but the service has been excellent. Living on Staten Island, we were apprehensive at first to buy from a dealership far away in NJ but their ‘valet service’ was stellar for our first car. Now, it seems like a new dealership. They literally change scheduled appointments with no notice or bothering to let us know– and right before a Thanksgiving break where we’ll be doing the most driving. When we called they are once again «unable to help».
The car is excellent– this dealership is miserable to deal with.

I bought a 2013 Audi Allroad last weekend and the experience was simply AWESOME! As I got ready to write this I was surprised to see so many negative Unilocal reviews? Maybe I just got lucky with CHRIS CULLINGTON as my salesperson?! :-) Be sure to ask for him if you stop into Bell Audi. I had done a lot of online research and they had the exact car, color and features I was looking for. I checked their pricing against carmax’s «no haggle price». It was an even better deal and it was Audi certified pre-​owned too (so it has the extra protection of up to 6years/100,000 miles) I got a fair value for my trade (according to
) and was very pleased with the entire process.
I didn’t want to drive all the way to Edison, NJ. if I was going to have to endure a long and annoying sales process. Chris assured me that there would be no surprises. Upon arrival, the car was ready for a quick test drive and was sitting right in front at the exact time I requested. Chris made everything smooth and easy! I had questions about features in car over the weekend and Chris responded promptly to my texts. He even called yesterday to check-​in and make sure that I was 100% satisfied. I usually don’t write reviews but went out of my way because of this positive car buying process. Give Chris a call on his cell at 917−435−0806 and I’m sure he’ll make sure you have a great experience too. Have fun with your new Audi! I switched from BMW and I’m loving it. I look forward to experiencing the Quattro in the snow!!!

This is an initial review based on working with Allen to buy a CPO 2014 A6. I am surprised at how bad the other reviews are.
My wife and I first went to the dealership on Saturday, walked up to the front desk, and were helped immediately by Allen. He took the time to show us several cars and we test drove the 2014 A6 which seems to be in great condition. He spent hours with us on Saturday and we walked out without making a deal as we couldn’t get the monthly payment closer to what I needed. I don’t think a dealer would let you leave if they had any more wiggle room as they want to make the deal happen too. I do think that the trade-​in price they are giving us is a bit lower than we could get but it is their right to choose what cars they are willing to take not take in and at what price, it’s up to you to accept or reject their bottom offer. Unfortunately, we bought the trade-​in A6 last December at Audi Bridgewater (a very good dealership — see my review there) so we are under water on the loan but expected that going in. Therefore we are not offended by the overall out-​the-​door price of the deal.
Ultimately we obtained financing elsewhere and have put a deposit on the car over the phone. We will be picking it up tonight. Even the process of arranging everything over the phone was smooth.
By the way, after doing research on this particular car, it seems fairly priced and there is low inventory on this particular color and engine right now.
I will keep Unilocalers posted if anything changes upon pickup or if the car turns out to be a lemon.

Just picked up my new Audi. My experience was awesome from start to finish. Shopped 4 different dealers and Bell had the best price and best selection. Will be back for an Another Audi when my wife’s lease ends. Go Bell Audi. You guys rock!

This is probably the worst Audi dealer in the tri state area. After some questionable practices, I purchased a Certified preowned car and within a week it needed major repair which I completed at a NY dealer. I couldn’t trust that Bell would do a good job since they just certified the car and failed to notice the issue. The NY dealers were very shocked about that. Bell Audi also provided my warranty expiration dates on the buyers guide form but now they refuse to honor those dates and said it actually expires sooner. Yes, I’m contacting BBB and escalating further. Do yourself a favor and stay away from this place.

Since this dealer was more than 60miles away, I wanted to ensure both sides were going to be showing up for the same deal before arriving. What followed after driving almost 2 hours was a ridiculous onslaught of character slander and classic, sleazy dealer tactics that you would expect from a sketchy used car lot, not Audi.
I was tossed between 3 different sales associates, one of whom said «I’m working a significant deal and don’t have time for you at this moment.» I guess me making an appt and driving there didn’t matter. Interpretation– I’m too poor for them to care.
On the test drive, the new associate I was assigned literally said «this car isn’t half bad for being so old.» It was a 2008 BMW X5… certainly not egregiously old. Interpretation– I’m too poor for them to care.
Once we decided to work out a deal, I was quoted $ 5,000 less than my previous estimate which was in writing! The reason was that I lied about my car, according to the associate. Mortified that I had articulated my car incorrectly, I asked for him to clarify what was wrong. He couldn’t. Simply said my car was a basic level BMW. My 2013 BMW X1 was $ 50,000…hardly basic. He didn’t even look at. He then proceeded to tell me that the $ 5,000 difference was minor at best. Clearly I’m in the wrong profession since I definitely care about $ 5,000! Interpretation… hopefully you get it by now.
I asked for the manger and once he presented himself, I knew it was only going to get worse. He reiterated that my car was a BMW 1 series and not an X1 as I had said. There’s a giant X1 on the back of my BMW because it is in fact an X1! It has every feature imaginable, including xdrive, yet he said I had not be straightforward on this. I asked him if he personally saw it, and he declined to answer. I suggested that we call BMW and present the VIN for verification… he said that was not how it worked. When I caveated that I think it would he threw my car key and said «you need to leave because clearly you know more than I do» and he stormed off.
Wow. Just wow.

PLEASE READ… DO NOT WASTE YOUR TIME AT THIS PLACE!!!
The people at Bell Audi are a bunch of crooks, dishonest, unethical, and disingenuous businessmen. In February 2015 I purchased a 2005 audi a4. Allen the salesman was firm on selling me this car for 8000 dollars. After hours of negotiating he came up with some deal where he would not charge me Nj taxes lowering the total cost of the car to 6000. Only to be shocked at the cost when registering the car in Nyc.
On July 2015 just 5mths later, and after investing 2000 more dollars into a car i was assured was an excellent buy, but gave me problem after problem. I decide to trade the car in for a newer audi. This shyster, and crook Allen knowing he would be forced to offer me a decent trade in value for the car refused to see me. Instead he pawned me off to some other slickhaired guy, who offered an insulting 2300 for a car that was purchased just a few mths ago. These crooks wanted me to take a 4000 dollars lost.
Any car they sell with a good price has inevitable been in an accident. They get the car going just to the point so they can make a sell. I could write more, but if this dosent convenience you to stay away from this place you deserve what you get. WARNING! I have had problems ever since with this car. DO NOT GO TO BELL AUDI… You have been warned…

Extremely unethical and questionable sales tactics. Long story short, I drove about 250 miles here to buy a CPO 2011 S4, which would be my fourth Audi vehicle. The salesman I had been working with over the phone was nearly an hour late, then when getting into the deal the typical salesman tactics began, discussing how the CPO price was virtually nonnegotiable, etc. I ultimately bought the car after about an hour of haggling, but when driving back south I noticed a transmission feel that wasn’t present when I test drove the car and that I have never felt before on an S4. I immediately brought the car to a dealer in North Carolina, and the service technician was very skeptical of all the issues I reported to him (trans issues, A/​C freezing up, differential chatter during a right-​wheel lockout turn, buzzing in speakers). They said they have never seen issues like this, and they would keep in touch. Later in the evening on the first day, I got a call from the service advisor who said they found some significant concerns and would keep in touch. The next day, I get a call from the regional Audi representative who requested that I meet him at the dealership so they could discuss the way ahead. I knew there were issues, but his verbiage left me a little surprised.
I showed up to the dealer, and the representative advised me that he has initiated an Audi of America buyback on the car because there is no reason it should have ever been offered for sale at an Audi dealership, much less as a CPO vehicle. The CPO inspection forms were apparently falsified and Bell Audi knowingly marketed and sold this vehicle as something it was not. I also got an email from the service technician who worked on the car, since he wanted to make sure I had enough documentation to substantiate a legal claim if necessary. I attached that text at the bottom of this email. Even after Audi of America initiated the buyback, the managers at this dealership were verbally insulting and dragged their feet with the payment, taking nearly two weeks to pay off the loan even after they had the car back in their possession. Since my bank was also involved at this point, they notified the New Jersey Office of the Attorney General and the Office of Consumer Affairs, who recommended I retain a litigation attorney. Long story short, I had to meet with a litigation attorney and have my bank work behind the scenes to get my money back even after Bell Audi got their car back. This was a horrible experience that is absolutely not the norm for Audi.
The service technician’s email is below.
— — — — — — — — — — — — — — — — –
I have a 2011 S4, WAUBFXXXXXXXXXXX, 39,635 miles. The customer complained of a harsh 1 to 2 shift and a/​c performance. This vehicle was recently purchased in New Jersey. I inspected the vehicle and found multiple problems that should not exist on any vehicle.
First, there’s a terrible grinding noise from the supercharger. It has been disassembled. Blue sealant has been used on the front case cover. Blue sealant has also been used on the water pump where there should be a rubber seal. The electrical connector has been broken off of the generator. LF lower rear arm has been damaged and has caused the bushing to leak. The tranny subframe is missing a critical bolt. The front end has been painted, incorrect fasteners used, headlights and fenders do not fit properly. The front belly pan, rear side skirts and fuel tank have yellow markings on them. The LR wheel is bent. Tranny is missing the heat shield that protects the driveshaft from the exhaust. A/​C service ports are missing the protective caps. Left wiper arm bolt is missing the cap.
I’m sure there are more hidden problems in this vehicle that will surface over time. I think this vehicle has an unreasonable service history and too many incorrect/​botched repairs to be a certified vehicle. I’m attaching a few pictures. I would love to see this vehicle returned to the selling dealer, de-​certified and then sent to auction as a parts car. The customer will have nothing but problems with this vehicle. Let me know what we should do from here.

Really poor customer service. Waited for an hour— came here ready to purchase a car! Employees seemed overworked and exhausted. Not coming back.

Don’t waste your time. I dealt with a ‘Jersey Shore’ type guy with slicked up high hair and tight, unflattering pants. After claiming the CPO sticker price was virtually nonnegotiable because they’re priced so well (I played along) they offered me thousands less for my trade in than another Audi dealership. Needless to say, I walked. Shysters, scumbags, call them what you want, just don’t patronize this place.
By the way, the 1 star is for the clean bathroom at the dealership.

Terrible customer service! Went here twice with my husband with a serious intention to buy but both times no one came up to us even when asked front desk for help. Oh well their loss ! Taking our business elsewhere

I’m not sure why there are so many negative reviews for this place. Bell audi has been awarded for years for their customer service (Magna Society Award) and are ranked as one of the top dealerships in the country. My parents have bought cars from here and so have I. The negotiating part of buying is always a hassle but I did get done faster than expected. Of course like everyone else, I’m always looking online after the car purchase to make sure I got a good deal, and I could not find a better price for the car package I bought. My salesman was Kiki who has worked there a long time it seems. He was nice and informed, altho I did feel like he was in a rush to get things done and move on to the next customer. I love that I get yearly «anniversary» cards from my car thru them! If you are buying a car, definately get the tire and wheel warranty. The one I got was approximately around $ 1000 for 5 years, and it covers all tire and wheel damage from road hazards. It has more than paid for itself since most of these cars have tires that can’t be patched and are pricey. With NJ roads, you can’t go wrong.
As for the service, I have always had a phenomenal experience, which is hard to believe coming from what should be known as a «stealership». My previous car was a BMW purchased from Open Road BMW, and there my wallet always felt violated after dealing with their service. Granted I was young and 18 when I first went there and I didn’t realize an oil change shouldn’t cost $ 380 (they even checked to make sure seat belts were still working on a car that had less than 2000 miles)! Needless to say, painful lessons learned, and I have always been wary of dealer prices. This location has changed that. I have found their communication and pricing upfront and they send out coupons for specials like $ 70 oil changes regularly (by mail, email and also on their website), which is hard to beat for a synthetic oils change on an Audi. If you go here without a coupon or just unprepared, yeah I could see you paying a lot more. Loaners are easy to get, which is also a huge relief. Due to their service and reasonable prices tho, the service dept is busy despite how big it is and the tons of people that work there. It takes a few days to get an appointment, but I have had a situation where during my phone call they thought my car might be unsafe to drive and they told me to come in right away and squeezed me in! When you come in, you drive right into a garage and there is always someone watching and they let you right in. From there, you have an assigned customer service rep who takes care of everything and tells you to go relax in the lounge. They come find you there if anything unexpected comes up. I have come here at 8am when a lot of people are dropping cars off, and found that they get more agitated than I do if I am standing around and waiting. In the short 5 minutes I waited, I had three people make sure I was being helped and the manager took care of me while my rep was busy with another customer — I had not even been standing long enough to get the Unilocal pics I wanted!
Now the very best thing they have is VALET SERVICE. After your car is done, they can come to your home or work and will drop off you car (clean too — you get a car wash after every service!) and they take your loaner. I have found that this works great and just makes life easier.
Overall, I have had a great experience across multiple visits and I will definately buy my next Audi from here as well.

Not sure I understand all the negative reviews. My experience so far with this dealership is nothing short of 5 stars. I will update my review after my first service.
I just purchased a ’15 Q5 from Bell Audi on New Years Eve 2014. Not only did I get a exceptional deal, the entire car buying experience was fantastic. Daniella and Bill Mills were 2 of the best salespeople I have worked with and I’ve been buying cars for 20 years. No pressure at all. Audi’s sell themselves. Ryan in F&I was also a pleasure to work with. Everyone was professional, personable, friendly and made sure that I was being treated like a part of the Audi family.
I highly recommend giving Bell Audi an opportunity to win your business.