Firestone Complete Auto Care

I’ve already left a review for this place but felt it was necessary to write another. I just got my oil changed and tires rotated and asked them to check a few other things. They called me to say what they found and also told me that they accidentally broke one of my wheel locks and that they ordered me a new one. I was so shocked. I literally would have never noticed one was missing but appreciate the amount of honesty and good customer service this place provides. They continue to make you feel better that your car is in good hands. Recommend calling to make an appointment instead of on the Firestone ap because it does not work well.

Easy to work with and actually looked out for what I could and should (helped me with that decision) spend on a old car i have. Great staff. I would and do recommend them to anyone!

They are rude, i had confirmed online appointment at Saturday 5 pm, on reaching there, the rep said he can’t do it, online appointments are not always «perfect». What the hack … Then a second rep jumped in and he explained that i can leave the car until close and i «choose» to wait if i want, with the promise of try. They can’t confirm if it will be done, and top of that he says I should appreciate as he is doing this «much» for me… All that is for oil change… Utter rude staff. Wud never go there… If you are busy, don’t confirm appointment … If you can’t honor, atleast behave like gentlemen and stop yelling…

here’s the deal… I’ve been coming to his location for many years. The manager Pat is a great guy and a straight shooter. I’ve had many instances where he has gone above and beyond to make sure he gave me the best deal he could. I always go back to him when ever I can for my automotive maintenance service.

I can’t tell you how happy I was when I left. Patrick (Pat) the manager greeted me along with the rest of his staff with a smile and some laughs while we drank coffee. They will tell you what they can and cannot do, they’re honest. They are not going to tell you what you want to hear, only the real deal. Exactly what I want with the guys taking care of my car. I drive in from Brooklyn, NY for service like Pat gives you! Great job Firestone!

I never leave dissatisfied, but make sure you don’t have anything planned for your day because it’s pretty hard to get in there. I went for an oil change & tire rotation, the guys told me it was take about 2 hours. (Which I don’t mind because I go over to the mall next door to kill time) But when I returned after the 2 hours my car still hasn’t been touched. For a process that takes 45 minutes to do, a three hour wait is a bit excessive.
The staff are REALLY great & polite so it’s hard to be mad at them. I just wish I didn’t have to find alternative places to go so I don’t have to wait such a long time.

I can’t say enough good things about this Firestone. Pat and Mike were so great. Better service than I’ve gotten anywhere else. I will be going here from now on. They took the time to explain everything to me and even showed me the broken parts of my car. I came with my kids and asked them to hurry because I had no way to get home and the car was done in two hours! A+ experience.

This place is the BEST! I had been going to crystal auto mall to get my car maintained and noticed that the brake measurements they’d report to me would be getting better. I took my car to Firestone and they brought me out to the shop and showed me my break pads reassuring me that everything on my car was perfect. Id recommend this place to anyone who needs a reliable car place and they are willing to answer any questions you may have

Avoid. They are expensive and they try to sell you stuff you don’t need and their warranties are useless
I brought two front tires. Within a few months and after about 10,000 miles they went bad. When I went back for the warranty, they first tried to get out of it by blaming it on some bearings problem with the front end. After I informed them I just came from the dealer and they found nothing except the tires, they changed their story to the tires went bad because I didn’t rotate them, which at 10,000 was total BS.
They then would only honor their warranty after they pro-​rated the tires half price and re-​charged me again for road side assistance, as well as I also had to buy back tires from them and pay for a wheel alignment I didn’t need.
Just to replace my tires using their warranty it would have cost me an additional $ 700 and $ 1000 total.
And the guy behind the desk was obnoxious and rude.
Avoid this place at all cost

I’m pretty irritated. I went to this location for a new battery, brake pads etc. I spent more than $ 800 for everything. Afterwards I noticed my automatic power windows was not working. I figured there was probably a switch or button that was accidentally pushed. Since I’m an ER physician, it took me until now to go back. I could’ve looked it up myself but I figured since I work close to this location and since the problem happened after they installed a new battery, I’d go back to them. The idiot at the desk tells me that the battery and my windows hAve nothing to do with each other. He says he has to take my window panels apart and do a «window diagnostic» on my car that will take a few hours. I left and did a google search. Apparently in my car this is a problem that many other ppl have had when they change the battery and all you have to do to fix it is reset the automatic power windows which takes 30 sec. I mean I know as a mechanic you don’t need very much education but at least know about your one field of expertise.

My car started making a really strange noise as I was leaving Menlo Park Mall (sounded like it was attempting a dial-​up internet connection — no joke!) Have never heard a car make a noise like that before. Despite the fact it was President’s Day, we were in and out in less than an hour with a new vacuum hose (less than $ 40 for parts and labor).
I’ve always had good experiences with Firestone and typically go to the one in Livingston. Just wanted to put in a review on the one in Edison because the service was friendly and fast and I would highly recommend!

ALL THE REVIEWS DON’T LIE! Do not go here. They are a complete rip off and their employees are very hostile/​unwilling to assist with questions. I got brakes/​tires and when they called to review what needed to get done, they were unwilling to answer my questions about labor rates and high prices on supplies. I will be filing a complaint with their corporate office and better business bureau.

Just picked up a tire. Seemed a little over priced but the employees were nice. nothing special

Avoid this whole up-​selling chain if you can. If you are stuck they may be able to help but be warned they will try to hard sell you on everything. They are way overpriced too.