Macy’s Bridal Salon

This place is a joke. The customer service is abysmal. I ordered a bridesmaid dress here for my friend’s wedding. The only positive was the consultant who worked with us to pick out a dress. She was great. It went completely downhill from there. My mother works in the area, so she went to pick up the dress for me when it was in since it wasn’t convenient for me to pick it up. When she got there, they handed her the dress in a bag. My mom asked for them to open it up so she could take a look at it and ensure there were no issues with the dress. The woman proceeded to laugh at her and say that nothing would be wrong with the dress. Sure enough, my mom looks at the dress and there were several small but very obvious stains on it. The woman offered no apology and said they’ll clean the stains and get back to us and it would be ready in a few days.
Meanwhile, they didn’t contact the bride about this. I had to call her and let her know. Later that day, a couple other bridesmaids in her party came by and also found stains on their dresses.
A week later, the dress was ready. The bride herself went in to make sure the dress wasn’t stained and let them know my mother would be by the next day to pick it up. My mother dropped in the next day and the woman at the salon rudely asked whether or not my mom called first. Not sure why she would need to call, considering the bride let her know my mom would be in the next day to pick up the dress. Every person we’ve encountered (beyond the consultant who helped us choose a dress) has been completely rude and has acted like we were inconveniencing them by wanting to have dresses without stains. For the amount of money we’re paying for these dresses, they should be absolutely perfect. Stains are unacceptable, and to be offered no apologies and to continue to be rude after the fact is completely unacceptable.
Avoid this place at all costs. Terrible people. Terrible service. Terrible experience.

The selection isn’t that great and if your plus size (size 14 and up) there’s not much you can try on… there’s definitely a decent amount if your not plus size but places like Davids bridal have a greater selection.

I shouldn’t even give them one star. These ladies are horrible and super rude. Horrible customer service. Feel bad for all the brides that trust these ladies for their wedding day. Never would recommend this place.

After dealing with some of the consultants for other weddings, I was skeptical about the customer service. However, my sales consultant, Courtney, was a dream to work with.
I was pretty anxious being a size ¹⁴⁄₁₆ bride knowing that sample sizes are much smaller but Macy’s had several options for me to try on.
The dresses were fairly customizable. Although I haven’t decided on a dress just yet, my experience with Macy’s (particularly Courtney) was better than expected.

Say yes to dress at Macy’s Bridal in Menlo Park Mall! The dresses are beautiful and come in all styles and price ranges — the staff is delightful to boot! I looked at numerous stores and numerous dresses before making the purchase but none compared to the down-​to-​earth, friendly, and helpful women I met at Macy’s. Ultimately, Ann picked out one of her favorites in the Illusions collection (one I didn’t see on the rack or any magazines). It was my favorite too! During the times I went back to order and accessorize (with a belt and veil I helped customize), I met several additional women and each was just as grounded as Ann.
They also made the whole process very easy. I was getting married in Virginia. They sent my dress (free of charge) to the Macy’s in Tyson’s Corner for pressing and pickup so I didn’t need to worry about shipping and transporting it post-​alternations.
Finally, I must rave about the tailoring. Diana the seamstress did a fantastic job with alterations, adding the belt in a way that followed the lines in the dress and creating a bustle that enhanced rather than impeded the dress design. I received so many compliments on the dress (including at the Macy’s in Tyson’s who hadn’t seen it bustled that way before). I highly recommend this store and cannot thank the women enough for making this process painless, and dare I say, fun!

Skip this place at all cost. The women who work here are some of the nastiest, least helpful, middle aged women you will ever meet. Besides their rude attitude very few of them actually know what they are doing. You’re sure to get the wrong size, color or pick up date. When I went to pick my dress up two of the women were complaining about a bride trying on dresses without a date. Ladies you work at a mall not the city. Calm down

Disaster! I ordered a flower girl dress there, thankfully that was all I ordered because they couldn’t even get that right. They ordered the wrong size but ended up blaming me saying that was the only size in stock. Why would I order something KNOWING it would not fit? Although I ordered the dress in August, I did not get the dress until 3 weeks before the wedding. They had issues getting the dress in because the dress came in damaged. They never communicated that to me. No one called me, I always had to reach out to them. Even when the dress DID come in, I was not notified although they promised they would call as soon as the dress came in. The manager PROMISED me. In fact, when I did speak with them, they treated me as though they were doing ME a favor. Overall, the people were not pleasant to deal with at this location. I popped into the shop one Sunday to check on the status — I was told that I could not speak to anyone without an appointment on a Sunday.
The kicker is when the dress came in, they told me I needed to give them 24 hour notice prior to pick up so they could take the dress out of storage. I believe I set them straight on that one.
I have made bridal purchases with small bridal shops, J. Crew, Nordstrom, their service is superior to Macy’s Bridal. I would not recommend this to anyone. Purchasing dresses for a special occasion should be a pleasant experience.