Enterprise Rent-A-Car

This Enterprise has been consistently helpful, affordable, and kind. Thanks for good work folks!

I’ve rented quite a few cars in my day and being the savvy consumer that I am, I rented online. As soon as I hit the submit button I received a call from enterprise that they didn’t have the car I rented available but they had the next size up for $ 10 more. I felt I was a victim of the classic bait and switch scheme. Since I didn’t feel like shopping around, I conceded. I got the car and it had a horrible smell. I could tell someone had smoked in it and they used some type of product to cover the smell. I had to drive about 400 miles round trip experiencing that odor. I wish I had just driven my own car instead. On the plus side, all the employees I dealt with were really nice and professional but I probably won’t rent again from there.

I had a car reserved at Hertz right down the street. I arrived to pick it up, and guess what, no car (felt just like the Seinfeld episode)! Drove about 100 yards to Enterprise and not only did they have 3 full size cars to choose from, they matched Hertz’s price without question. They were friendly, professional, and accommodating! Don’t use Hertz, felt like some shady car rental joint, use Enterprise if you enjoy being treated professionally!

Me and the family going to Atlanta and rented a van for 4 days. I was quoted for $ 537. I ask if that was the total cost? $ 537 and he said yes unless there’s damage and missing gas. He even ask me where I’m going and I told him Atlanta. When to return the van and we were told $ 950 for over milage. then I told him when I ask how much it would cost before I rented the van why didn’t he give me the price for going to Atlanta in the first place? Then he’s gonna give me a discount but still charge me $ 40 extra per day for over milage. My price was $ 731. Scam

My car went to the repair shop and my insurance company sent me to Enterprise. I live in Guthrie, work in OKC, and was scheduled for chemo in Edmond this morning. I made arrangements to be picked up from my chemo appointment and taken to the Enterprise on Broadway in Edmond. On the previous Friday the 11^th I was contacted by Enterprise via emailed and they asked what kind of car I wanted and what date, time, and location I would like the car. They even asked in the questionnaire if I needed the puck up and/​or delivery service, which I did not since I wasn’t sure how long I would be at the infusion center. I did fill out the online form saying I would be there after 1 in the afternoon. When I arrive at 1:06 my ride dropped me off assuming I was in capable hands. I gave them my name, and my EMAILED CONFIRMATION FROM ENTERPRISE WITH THE CONFIRMATION NUMBER. I was then VERY RUDELY told by a man named Al that I was to answer a phone call when Progressive called to set up the date and time. I did – via email and here is said confirmation. He then said «Sorry, but we have not received any notice from you and we won’t have a car available until MAYBE AFTER 4.» I then asked why I needed to confirm on the telephone what was confirmed via email? I started looking through my call log for a number from progressive, enterprise, local or 800. All my call log showed were calls from my mom, kids, husband, mechanic, and friend. Not one unnamed call. Al looked at me and said in a very curt tone, «yeah, that’s why we call you. Is your number not 405−555−5555?» Yes. «Then you should have answered your phone. We needed to know what date and when you would be picking up the car. Since you didn’t answer we only knew you would be picking it up today.»
Didn’t I just say I had an EMAILED CONFIRMATION showing my date, time, location, DL info, and car insurance information? How does this EMAIL FROM ENTERPRISE WITH THE CONFIRMATION NUMBER WHICH INCLUDES DATE, TIME, AND LOCATION not count? «Sorry, ma’am. We hope we might have something by four. Can’t you just come back in four hours?» I told him I would need a ride home to Guthrie and then someone would have to come back out and get me and bring me back. He then repeated again, «we tried to call, you needed to answer your phone,» Then he said, «we don’t have anyone to take you right now. We didn’t know when to expect you so…» I then said, I need a place to sit for the next four hours I guess.” Al said, «I guess you can have a seat and pointed to a 10×10 carpet square in a blank room. No pictures, no television, no vending machines, no public restroom. I LOST IT! I said, I have had chemo this morning. I made arrangements and I received a confirmation. I can’t believe with all these cars out front and along the side of this building, there isn’t one I can take today.» Suddenly the woman there said something about another Enterprise location. Al acted put out that he was being asked to call and reserve a car for me, because again, I didn’t answer the confirmation call that doesn’t exist in my cell phone. His rudeness and inability to offer service, which is the specific line of work he is in, was so egregious I will never again do business with them. I am filing a complaint with my insurance company as well.
After the car from another location was secured, I then asked how I was supposed to get it and Al said they would try to find someone to take me. ARE YOU KIDDING ME!!! I called my ride from earlier and he had to come back and pick me up, putting a glitch in his plans and errands, to take me to an Enterprise off NW Expressway. Those two women in that office were so helpful! And they had ALL my information from my CONFIRMATION email!
Al at a enterprise off Broadway in Edmond, thanks for nothing. Your customer service skills are underwhelming!

I rented a car from a different Enterprise location when my truck was hit and had to go to the shop. When I got my truck back, I returned my rental to this location. I was accused of causing hail damage to the car. I had to prove that there wasn’t a hail storm while I had the car. I thought it was an isolated incident. I just had a friend go through the same pain that I went through at this same location.

We rented a car from them for one day. Drove from OKC to Tulsa and returned it at a Tulsa location. A week later we received a letter claiming damage to the vehicle. When we called to get an explanation of the damage, they claimed the vehicle received hail damage during the time we rented the car. This was in late August, there were no reported, damaging hail events in The entire state during the month of August. In fact, it didn’t even rain during the 16hr period that we had their car. I’m sure they had hoped we would fill out the enclosed insurance information paperwork and move on. Too bad they tried scamming the wrong person. Needless to say, we will never do business with Enterprise again. I will be filing a complaint with the stare attorney generals office.

Enterprise came and picked me up from the body shop that was repairing my car. The gentleman who came and got me even helped me load some stuff from my slightly banged up SUV into his to take back to the office and move into my temporary vehicle.
Once we arrived at the Enterprise location, they were quick to assist me and the other person who rode with me with our rentals. Driving a vehicle different from your own is kind of fun, so when I saw that they had paired me with a Jeep Grand Cherokee, which is exactly what I have, I was like «awwww» to myself.
But I was pleasantly surprised when the small detail caught the employee’s eye and she asked me, «Are you sure you want a Jeep Grand Cherokee? I see that’s what you already own.» That made me smile, she read my mind. I ended up taking the Jeep Grand Cherokee because it was already ready to go and I was familiar, but it was totally awesome that she even thought to ask.
Crossing my fingers for no more wrecks, but this is where I’ll get my next rental should I ever need one!

This Enterprise is small but reliable. I’ve used them twice — once for work travel and the other through my insurance company while my car went on «vacation» to the body shop.
The guys there are very friendly and professional. I haven’t been dissatisfied in the least with their service. The cars I drove was excellent and exactly what I wanted/​paid for.
So if you’re in a pinch and need to rent a car, this Enterprise should do the trick!

Ah, rental cars. A necessary evil. But this location is not evil. In fact, they are quite nice. They have always had in stock the car I requested, and are pretty quick and efficient with check in and check out. Sometimes they try to up the rate from what was discussed on the phone or online, so read before you sign — but overall I consider Enterprise the lesser of all evils in the rental car category.