Birth & Family Clinic

Been going here for over 25 years… the medical staff (dr/pa’s) are NOT the problem. Front desk staff/​scheduling is! Called for a semi-​emergent situation (foreign object in the ear canal) not emergency room needed but not something that can wait three days! I called as soon as they opened and they offered me one available time for the entire day. Unfortunately I had no transportation during that particular hour of the day and they could not (would not) accommodate me. There is no point in being loyal to a clinic as they are not loyal to you. This procedure ended up taking about two minutes of a doctors time at a walk in clinic down the street. This was not the first time I have had trouble scheduling with this group.

Although my doctor is ok, calling the front desk is a frustrating experience. Once again i have been put on hold for 14 minutes until I hung up. i could get a faster response if I drove there. I have complained about their front desk staff with both the MA and the doctor but nothing seems to change. if they are understaffed, then please hire another person to answer your phones.

I always have to wait a bit, but I totally understand why. Dr Nelson and Alex spend quality time with me and my concerns. My whole family are patients now!
Thank you for your caring care! One thing though– Please warm up that exam room, so chilly!

As a nurse, I have pretty high expectations of the quality of healthcare I receive. And I must say I have been impressed with this clinic.
I have only been to the nurse practitioner on staff, she is excellent. She addresses all my concerns and questions. She is an excellent listener and has always taken a lot of time with me.
The clinic has been good at following up with me on future appointments as well as referrals.
I would recommend this clinic to anyone.

I’ve been going to Birth & Family since, well, I was born. I remember how much I LOVED going there as a child. I actually got excited to go to the doctor! But as an adult, I am UNIMPRESSED. For anyone who has had a great experience there, I’m glad because for years I loved them. But I have lost faith in this clinic. The doctors are not at all interested in what you have to say. I had swollen tonsils for 3 MONTHS, and all my doctor would say is… Well, you don’t have strep! Gee, thanks Doc. He was clearly not interested in trying to help me find out what was wrong. As for the receptionists, well the service is less than desirable. The last 3 times I’ve called, they rudely interrupt me before I’m done talking, and sound like you’re interrupting their important gossip hour. I called to ask about pregnancy testing… I said «I was wondering if I was able to schedule a blood draw for a pregnancy test or if…» which was then cut off by a loud scoff, and then «uhm, no, you need to come in, give a urine sample, and if the DOCTOR feels you need a blood test, WE order it. You can’t just come in and get blood drawn…» WELL then. I wish other people better luck then me, but I’ve certainly given up on their rude service.

We’ve been going to this clinic for the past 12 years. Overall, the majority of doctors are friendly and competent. My issues are with the billing staff and MA’s who answer phones. There have been numerous times when you speak with one MA who gives you one answer to another MA who gives you a completely different answer.

When my infant son and I began there, it was great at first. After a few negative experiences with the billing staff and two doctors, I wasn’t willing to risk another — despite generally good service. If you’re looking for appointments you can schedule quickly and get generally competent and effective treatment, this is probably a good place for you. If you prefer developing a trusting relationship with a provider who really listens to you and is invested in your health, you may not find what you’re looking for here. Bottom line: I don’t enjoy feeling like I’m annoying my doctor when I take an active role in my health.

Dr. Marci Nelson is the best! Medical Assistants are fantastic! Front desk staff is very helpful. Any of those insurance questions that we all have, they’re willing to explain and/​or look into it.

This is a wonderful clinic! All the staff is professional and very considerate and kind to their patients. Dr. Cronyn is one of the best doctors I have ever seen — she always explains and answers my questions. Great doctor and bedside manner!

I have been a patient of Dr. Nelson fotwo years now and I can’t say enough good things about here and the staff that works there. Dr. Nelson always takes the time to talk to you and listen to what you have to say. She shows actual concern and she makes it pleasurable to be sick or ailing. The staff is also top notch and very professional and friendly. I can’t recommend them enough. They even call you back when they say they are going to.